Enterprise Rent-A-Car

Crystal H 

on BBB

2 years ago

I rented a car with this company from their location in ****** and Federal back in May of this year and it was not a good experience. They took my money that was supposed to be refunded to me, I made them aware of my grievances and kept being promised a callback for resolution and never received a call back. I have made several reports to corporate with promises of resolution and it is now August 3 months later and I have still not had resolution and my money has not been returned. I was not valued as a customer and they too... read more

Crystal H 

on BBB

2 years ago

I rented a car with this company from their location in ****** and Federal back in May of this year and it was not a good experience. They took my money that was supposed to be refunded to me, I made them aware of my grievances and kept being promised a callback for resolution and never received a call back. I have made several reports to corporate with promises of resolution and it is now August 3 months later and I have still not had resolution and my money has not been returned. I was not valued as a customer and they too... read more

Crystal H 

on BBB

2 years ago

I rented a car with this company from their location in ****** and Federal back in May of this year and it was not a good experience. They took my money that was supposed to be refunded to me, I made them aware of my grievances and kept being promised a callback for resolution and never received a call back. I have made several reports to corporate with promises of resolution and it is now August 3 months later and I have still not had resolution and my money has not been returned. I was not valued as a customer and they too... read more

Vick M 

on BBB

2 years ago

Amazing experience. ****** at the *********, ** location took great care of my family and I. I wreaked my truck 2 weeks before a PCS move to ** and she was able to get us in a vehicle quickly while working closely with my insurance to make sure all our needs were met. We will be using enterprise again for sure. Hopefully under better circumstances next time :) 

Vick M 

on BBB

2 years ago

Amazing experience. ****** at the *********, ** location took great care of my family and I. I wreaked my truck 2 weeks before a PCS move to ** and she was able to get us in a vehicle quickly while working closely with my insurance to make sure all our needs were met. We will be using enterprise again for sure. Hopefully under better circumstances next time :) 

Vick M 

on BBB

2 years ago

Amazing experience. ****** at the *********, ** location took great care of my family and I. I wreaked my truck 2 weeks before a PCS move to ** and she was able to get us in a vehicle quickly while working closely with my insurance to make sure all our needs were met. We will be using enterprise again for sure. Hopefully under better circumstances next time :) 

Victoria O 

on BBB

2 years ago

Today August 5 2023 I saw the true color that Enterprise rent a car is full of ****!!!! their customer service is the worst they are a clueless bunch and very rude who keep hanging up on you without any solutions even when one is suggested they decline ,they are highly unprofessional just like their company , they rent out vehicles that are not in good shape as I write we have been in PA since 3:00am to get gas at ***************** ********** station pump 3 on our way from ********** but the rented car 2020 jeep Cherokee ref... read more

Victoria O 

on BBB

2 years ago

Today August 5 2023 I saw the true color that Enterprise rent a car is full of ****!!!! their customer service is the worst they are a clueless bunch and very rude who keep hanging up on you without any solutions even when one is suggested they decline ,they are highly unprofessional just like their company , they rent out vehicles that are not in good shape as I write we have been in PA since 3:00am to get gas at ***************** ********** station pump 3 on our way from ********** but the rented car 2020 jeep Cherokee ref... read more

Victoria O 

on BBB

2 years ago

Today August 5 2023 I saw the true color that Enterprise rent a car is full of ****!!!! their customer service is the worst they are a clueless bunch and very rude who keep hanging up on you without any solutions even when one is suggested they decline ,they are highly unprofessional just like their company , they rent out vehicles that are not in good shape as I write we have been in PA since 3:00am to get gas at ***************** ********** station pump 3 on our way from ********** but the rented car 2020 jeep Cherokee ref... read more