Enterprise Rent-A-Car

Melissa B 

on BBB

2 years ago

Terrible customer service. They have my last name wrong in their system and refuse to update it after I requested them to correct it. I was told by the manager of the ********* branch that there is nothing they can do because their employee entered it into the system wrong and it can't be changed. I receive emails with the wrong name and when I checked in to pick up my car, the employee referred to me with the wrong name. Terrible. 

Melissa B 

on BBB

2 years ago

Terrible customer service. They have my last name wrong in their system and refuse to update it after I requested them to correct it. I was told by the manager of the ********* branch that there is nothing they can do because their employee entered it into the system wrong and it can't be changed. I receive emails with the wrong name and when I checked in to pick up my car, the employee referred to me with the wrong name. Terrible. 

Lindsay P 

on BBB

2 years ago

I rented a car through my insurance and this has been hands down, the worst experience ever! The Enterprise that I rented the car from in ******, ** actually rented a car that BROKE DOWN on me (twice) and then left my reservation open to collect additional money from my insurance company and me. Pretty sure that's considered FRAUD in the U.S?! In addition to awful vehicles, their customer service is the actual WORST. I had two people actually HANG UP ON ME, while the employees at the local offices in ****** never answered th... read more

Teresa J 

on BBB

2 years ago

I rented a vehicle from this location ************************************************ Dec 2021. The Manager of this location did not ask for my credit card at the time of rental. There was a parts shortage taking place all over the world so my vehicle was in the shop for 2 1/2 months until the shop received the parts. Insurance only covered 30 days, enterprise knew this I knew as well; however, during the time of rental; New Year's Eve and New Year holiday approached. The location I rented from was closed on the 1st for the... read more

Teresa J 

on BBB

2 years ago

I rented a vehicle from this location ************************************************ Dec 2021. The Manager of this location did not ask for my credit card at the time of rental. There was a parts shortage taking place all over the world so my vehicle was in the shop for 2 1/2 months until the shop received the parts. Insurance only covered 30 days, enterprise knew this I knew as well; however, during the time of rental; New Year's Eve and New Year holiday approached. The location I rented from was closed on the 1st for the... read more

Teresa J 

on BBB

2 years ago

I rented a vehicle from this location ************************************************ Dec 2021. The Manager of this location did not ask for my credit card at the time of rental. There was a parts shortage taking place all over the world so my vehicle was in the shop for 2 1/2 months until the shop received the parts. Insurance only covered 30 days, enterprise knew this I knew as well; however, during the time of rental; New Year's Eve and New Year holiday approached. The location I rented from was closed on the 1st for the... read more

Dot U 

on BBB

2 years ago

Terrible, dishonest, say they're going to refund your deposit and then they don't or they refund a little bit . unlike what they said they would refund terrible cars had to return one it had a flat tire and it would go all over the road the steering wheel was so loose. Got a second car that was better. Then 7 days later I had covid so who knows how clean the car was to begin with the two cars. Awful experience will never do it again! 

Jon R 

on BBB

2 years ago

Wasn't too impressed to say the least. The management if you want to call it that is ran by a bunch of kids. No greeting kind of seemed like I might have "interrupted something"going on in the back room between 2 employees. Seemed like they were lost. I did enjoy the Grand Jeep Cherokee nice ride for being my mobile office until it died in my driveway. I called and told them that in the morning and I would try to put a battery charger on it (which I don't believe is my responsibility). Charging it seemed to barely work the *... read more

Jon R 

on BBB

2 years ago

Wasn't too impressed to say the least. The management if you want to call it that is ran by a bunch of kids. No greeting kind of seemed like I might have "interrupted something"going on in the back room between 2 employees. Seemed like they were lost. I did enjoy the Grand Jeep Cherokee nice ride for being my mobile office until it died in my driveway. I called and told them that in the morning and I would try to put a battery charger on it (which I don't believe is my responsibility). Charging it seemed to barely work the *... read more