Enterprise Rent-A-Car

Greg 

on BBB

3 years ago

Tried to rent a car from them but couldn't because they don't accept debit cards. That's fine, but when I was trying to figure out if there was any other option they continued to just shut me down and say there was nothing I could do. No one said "Sorry for the inconvenience" or "We apologize that you came all the way out here to leave empty-handed" or anything like that. In fact, they were pretty snobby about it. Although I had spent $40 catching an Uber out there for nothing, I stayed civil and at no time did I yell at the... read more

Fred K 

on BBB

3 years ago

I recently (Oct 15th) attempted to rent a 15 passenger van from Enterprise *** Rentals on **************** in *******, **. The associated rental van confirmation was received by e-mail on October 11th. A follow-up phone call rental van confirmation was received from ******* on October 14th, at 5:00 pm. The confirmation number was provided and recorded. I have written and audio records of all confirmations available.On arrival to pick up the van at Enterprise, in *******, I was told no vehicle was available. Despite the writt... read more

LISA M. 

on BBB

3 years ago

Horrible customer service! I dropped off a rental to rent another vehicle. Instead of running my card again, and calling customer service or another rental location Branch Manager Taija Miller called the police. Three police arrived from Metroplitan Washington Authotrity. Taija Miller abandoned the desk leaving customers no alternative but to greeted by three police officers. I was charged $437 which included a deposit for a rental. No rental was given. I was told to leave. I tried several times to be diplomatic. I returned ... read more

edward 

on BBB

3 years ago

Enterprise team at the ******** location do not follow the rules and have one objective....extract as much money from a customer as possible. Under the provisions of an auto accident rental, agents "upcharged" daily rate because vehicle class reserved was not available; charged more for the rental deposit than provided for in the auto insurance/Enterprise agreement (10X higher) and refused to make location manager and regional manager available for a telephone call for resolution. Female rental location rep. was arrogant, di... read more

Kris 

on BBB

3 years ago

We used the car sales, portion and they are terrible. We bought a 2020 ****** Pathfinder. On the way home the automatic breaking and accident avoidance said we had been in an accident as I was traveling down the freeway. When that happened it disabled the cruise control. We had the car 4 days before we returned it and the same issue happened 5 times. On top of that issue, the radio presets were switching by themselves and the back up camera was working intermittently. We talked to ****** on the phone before driving down, tha... read more

Victoria H. 

on BBB

3 years ago

The men in the ********* store on highway 54 are very rude!!! They only want your credit card and they will take money out of your debit card without your knowledge!!!!! They say that is their right!!! Bul***t!!! They dont give out very nice vehicles they dont even tell you anything about the vehicles!!! They just say it better have the same gas as it does when you bring it back!!!! Will NEVER EVEVR use that store again!!!! Would rather ride a bike than use them again stay away from hey 54 in ********* **!!! 

Sarah A 

on BBB

3 years ago

I had a suv rental reserved for Tuesday October 19th for pick up at 1pm. I called at 11am when the branch opened to confirm that the vehicle would be ready for the 1pm pick up time. The call was answered by a man who advised that he is at the other ************** location and that the *** would be at the airport location, ready for 1pm pick up. It is now 1:43pm and my executive is at the airport still waiting for the vehicle that was confirmed to be ready for 1pm. As you are aware, in the world of business, time is money and... read more

Nancy B 

on BBB

3 years ago

I reserved a car from Harrisonville for 10-12-21 - 10-15-21. I got there and no cars. They drove me an hour away to (Lees Summit) get a car there. Only had a couple. I didnt get a free upgrade. They charged my card. Not happy that the place didnt have a car and the other place only had one and no free upgrade...the reason I paid for one where I would get one to save money. I called customer service that day and they said the regional mangager would call me. Anyways I got pulled over the next day to find out that the tabs are... read more

J.K. 

on BBB

3 years ago

I rented a car for 8 days from Enterprise while my car was being repaired after being hit while parked in a parking lot. During the initial inspection while picking up the car, I agreed and signed that everything looked okay with the car. Upon return, the gentleman doing to inspection noticed what he said was "two to three spots of hail damage" on the roof of the car. Unfortunately I had not inspected the roof on the initial inspection, as it was an SUV and I needed to stand on the door frame of the car in order to look at t... read more