Enterprise Rent-A-Car

YZ A 

on BBB

3 years ago

Today I dropped off my car at an auto body shop in *****************. due to being rear ended. The auto body shop made reservations with Enterprise to deliver me a vehicle. The agent brought me a '20 ****** Corolla with the tire pressure light lit. He told me the light will go off after driving 5 miles since he had just filled the tire. The agent told me if I had any issues to let him know and I would be able to change the vehicle at any Enterprise. Driving home on the highway I noticed after reaching over 35 mph the car was... read more

Yolanda C 

on BBB

3 years ago

My family and I have submitted rentals with this agency and when we are scheduled to pickup a rental we are told the vehicle is unavailable . My family is left without a rental and our hotel fee is non-refundable on the day we are scheduled to arrive at the hotel. This happened 3 times. This is unsatisfactory service. 

Amit F 

on BBB

3 years ago

I had a rental reserved through my insurance company with this branch for the 30 days my car was in the shop. My insurance covers $30 a day for 30 days, and that is what I told them i wanted. I arrived at the branch and was out within 20 minutes with an *** and a signed agreement stating a rate of $25 per day + fees and taxes. I returned the car after 28 days and was told that everything is OK, and the rental is closed. To my surprise, I see a charge on my CC for $139. I called and talked to one of the managers (*****), he t... read more

William L 

on BBB

3 years ago

Yesterday I received a call from Enterprise damage recovery asking me to call them about a claim on a car I rented. 09/21/2021. This rental was almost 6 months ago. The first time of contact was 03/03/2022. They say this is for a dent in the car. First of all, an Enterprise service person and I walked around the car and found no damage and he didn’t not mention making a claim. So what changed since when your service person looked at the car and now, almost 6 months ago? I rented a car multiple times after this at the same lo... read more

Joseph G 

on BBB

3 years ago

Most Enterprise deserve 3 stars but not this one.Poor inventory management.Inflexible.Then will charge you extra to move you in a bigger car when they did not have the smaller car to honor the original reservation.Other branches of the firm are better equipped that this one. 

Sheila T. 

on BBB

3 years ago

The branch manager ***** **** at the location of *********************, ***********, ** ***** is very rude and should be demoted for reasons of bad customer service. I was in there due to getting a rental car through Progressive, her employee made a decision to give my rental away without even calling me or informing me the morning of the call that I had one on reserve. I needed to pick it up by noon apparently but was not informed of this from the employee ******. I was definitely upset with the fact that I wasn't told this... read more

Brenda Lee P 

on BBB

3 years ago

I DONT WANT TO GIVE THEM A STAR. ITS NOT WORTHED. THIS COMPANY PROTECT THEIR CUSTOMERS AS THEIR COMPANY EVENT IF IT MEANS DOING HARM TO ANOTHER PERSON. I GOT INTO A CAR ACCIDENTWITH A PERSON WHO RENT A CAR FROM THEM AND THEY DO NOT WNAT TO GIVE ME ANY INFORMATION WHEN THIS IS NECESSARY TO FILE A CLAIM. I WAS IN MY CAR WQITH MY SON. THIS ACCIDENT COULD HAVE BEEN WORST IF I WOULD BE CLOSER TO THE OTHER CAR. NOW NOBODY IS GIVING ME ANY INFORMATION. I CANNOT FILE A CLAIM. THIS IS VERY FRUSTRATING 

Susan G 

on BBB

3 years ago

Worst rental experience EVER! The car broke down less than 24 hours after pick up and Enterprise left my daughter and I stranded in rural *********** for 2 days. They sent a tow truck and picked up the broken car and never sent a replacement car. There were no taxis or **** services available, again we were in very rural ***********. An employee of the hotel felt sorry for my daughter and I and gave us a ride of 50 miles one way back to the airport after 2 days of waiting for a replacement car. Enterprise said they couldnt s... read more

Hanna L 

on BBB

3 years ago

Rude Behavior and Bad Attitudes from a lady in the local office in **************************************** woman who wears big black glasses and has long black hair who helped my Dad and her lack of professionalism, helpfulness, and what can only be described as a poisonous attitude have cost her not only one loyal customer, but an entire company's worth of clients. Allow me to explain.I'd like to start by saying that my father has always been a very loyal customer. To provide context, my father's company has chosen Enterpr... read more