Enterprise Rent-A-Car

Barbara M 

on BBB

2 years ago

Stay very far away from Enterprise. I accidentally locked my key in the car and no one came to help me. I was stuck at a gas pump for 4.5 hours. No one called and no one came over. I had to pay $129 to get in the car and they never reimbursed me for anything but they charged me $200 extra.*************************** 

Carissa S 

on BBB

2 years ago

Got a car where the ignition was controlled by a button instead of key insert. Car did not reliably start or stop. When I called for roadside assistance, I "opted" for text updates. I did not receive any. When I called again, I asked for an update, was told when AAA would arrive, asked about receiving updates and ******* said I already had an update and hung up. When I returned the car, I complained and showed a video of the ignition issue. I also filed a complaint with Enterprise. No response. I ended up disputing my credit... read more

Carissa S 

on BBB

2 years ago

Got a car where the ignition was controlled by a button instead of key insert. Car did not reliably start or stop. When I called for roadside assistance, I "opted" for text updates. I did not receive any. When I called again, I asked for an update, was told when AAA would arrive, asked about receiving updates and ******* said I already had an update and hung up. When I returned the car, I complained and showed a video of the ignition issue. I also filed a complaint with Enterprise. No response. I ended up disputing my credit... read more

Barbara M 

on BBB

2 years ago

Stay very far away from Enterprise. I accidentally locked my key in the car and no one came to help me. I was stuck at a gas pump for 4.5 hours. No one called and no one came over. I had to pay $129 to get in the car and they never reimbursed me for anything but they charged me $200 extra.*************************** 

JK M 

on BBB

2 years ago

I had a great experience and have nothing but good things to say. Separate locations will have varying qualities of service, but I was surprised to get great service at my pickup and drop off. I picked up a car in *******, ** and drove it to ********* for a job interview (my own car is a beater, not a very good first impression). At the ******* location I was greeted by *****, who quickly and professionally got me into a car in about ********************************************************************************************... read more

JK M 

on BBB

2 years ago

I had a great experience and have nothing but good things to say. Separate locations will have varying qualities of service, but I was surprised to get great service at my pickup and drop off. I picked up a car in *******, ** and drove it to ********* for a job interview (my own car is a beater, not a very good first impression). At the ******* location I was greeted by *****, who quickly and professionally got me into a car in about ********************************************************************************************... read more

JK M 

on BBB

2 years ago

I had a great experience and have nothing but good things to say. Separate locations will have varying qualities of service, but I was surprised to get great service at my pickup and drop off. I picked up a car in *******, ** and drove it to ********* for a job interview (my own car is a beater, not a very good first impression). At the ******* location I was greeted by *****, who quickly and professionally got me into a car in about ********************************************************************************************... read more

Michael S 

on BBB

2 years ago

Enterprise advertises that when you rent a car with them they will pick you up. Unfortunately with my recent experience with them they no longer do so??? Please avoid this company if all possible. 

Michael S 

on BBB

2 years ago

Enterprise advertises that when you rent a car with them they will pick you up. Unfortunately with my recent experience with them they no longer do so??? Please avoid this company if all possible.