Enterprise Rent-A-Car

vesta m 

on BBB

3 years ago

I've been dealing with this issue since November 2020. I was paying the insurance with enterprise. The vehicle I was renting was involved in a hit and run while parked. The insurance covered it but then I ended up on the dnr list with no explanation from anybody as to why. I've called every number that I was provided and the office in ********** ** several times leaving numerous messages. Still to this very day I haven't received an explanation. It also says that I owe money but from what is my question. Even when I speak wi... read more

Ericka P 

on BBB

3 years ago

I had an insurance rental in May of 2022. When we went to rent the car, Enterprise stated that they did not have the size car that was covered by my insurance. They offered to put me in another car until a car that was covered was available. I called them every day requesting an intermediate car, they always stated that one was not available. Ultimately, my credit card was charged for the difference. Enterprise insured me that this was a temporary hold. Two months later, I called back inquiring about my refund. I spoke to **... read more

Gulzar A 

on BBB

3 years ago

Extremely disappointed, I don't even want to give one star. My MDX is rear ended. I've requested for 7 seater , they have given me a 5 seater base model. Our family cant fit in & it ruined our weekends. My last experience our the phone was horrible because the lady doesn't know who I am & she said I am on the waiting list & there 4 people head of me. 

Victim B 

on BBB

3 years ago

I've used Enterprise's Sevices before for years, the same one here in ********. But my experience was so bad , I'm filing a BBB report on them. They are rude and obnoxious just to rent a car. All in there feelings. They had me waiting 2 hours and my reservation was at 8:00 am, and I couldn't get the car because my card was credit debit. It's some ******** ***They are unprofessional and treat women badly. The two managers there are overcharging the insurance company. The man before me got a van for ***** day and charge me ***... read more

Robert G 

on BBB

3 years ago

Rented a ****** Kick from ******************************************** on the 10th of June 22. Rushed me through the checkout process, was provided no paperwork, but ok, new day and age. On the 12th of June, 22, I dropped the car off, location wasn't opened but I did a walk around the vehicle with no new damage noted and milage at ******. On the 16th of June, 22, I received an email from their Damage Recovery Unit stating I'd damaged the vehicle and to submit insurance info and/or credit card. Went back to the location same ... read more

Diane T 

on BBB

3 years ago

Well while driving on vacation in our rental car....a semi tanker truck side swiped ** and push us off the road. The drivers side door has huge hole where the trucks lug nuts dug into the car. We are lucky to be here. Asked Enterprise for a new car....and all they want to talk about is I am to pay my co-payment on my insurance. The semi drivers company in is taking care of everything but enterprise refuses to help in anyway to get a new vehicle. We stopped in ******* for several hours and went over everything that happened a... read more

Rachel T 

on BBB

3 years ago

On June 11th I was racially discriminated against at Enterprise at the ********************************** by a Ms. ******* The representative was very rude and unprofessional. When I asked about a car she immediately told me they were all sold out. Which was hard to believe when the parking lot was full of enterprise cars. She didnt ask for my name nor did she ask for my reservation number. So I sent my relative to rent the car for me (which she is a lighter skin tone) and Ms. ****** entire attitude changed. She immediately ... read more

Robert B 

on BBB

3 years ago

Enterprise ************ airport has the worst service. Thats not an angry opinion but a FACT!! I rented a Corolla or similar vehicle with four doors for a 7/8/22 pickup at the enterprise white plains airport. The pickup was for approximately ****pm that evening. When I got there, that vehicle was not available and they told me the available vehicle was a mustang and I should be able to get my bags in the car without a problem. The rep which was a dude, did NOT inform me that the car was a two door convertible. I was going on... read more

Christopher A. 

on BBB

3 years ago

I rented a vehicle from enterprise car rental in March 2022 and during rental time I received a message from enterprise saying I had ****** due so I got online to pay the ****** and made payment which I found out later that I made the payment to the claims/damage department by mistake so I've spent several months and many hours on phone with enterprise trying to get my ****** refunded but noone does anything but says they will get back with me or gives run a round .you would think a company this large would not steal my ****... read more