Enterprise Rent-A-Car

Samantha L 

on BBB

2 years ago

I reserved a car to pick up at 10pm at an airport location. After a long flight from the other side of the country, I arrived shortly before 10pm at the rental counter, to be informed that there were no cars available. This despite the fact that I made a RESERVATION, for which I appeared on time. The counter agent told me that reservations mean absolutely nothing anymore, and do not actually reserve you a car. She suggested I pay for a hotel (!), an Uber there, and an Uber back in the morning to try to get a car as soon as t... read more

Susan C 

on BBB

2 years ago

On 19 July 2022, at the *********** ** and waiting for the repair/insurance and rental ** to get their "act together" I finally picked up a car on said day. First impression...it was dirty, as mentioned to enterprise employee. He did not seemed **ncerned, and explained only to press on brake and button to start vehicle. Nothing mentioned about ...keep key w/ you to enter car. Also minor issue...the clock and date were non-existent. No mention about seat adjust or anything of safety I proceeded to destination..CA. Post surger... read more

Chris P 

on BBB

2 years ago

I would give no stars if possible, but its not and I felt others deserve to hear my experience before doing business with Enterprise.I was involved in an accident, and the party who was at fault insurance company hooked me up with a free rental car while they worked on my case through Enterprise.The insurance company is the one who initiated the transaction and, between the insurance company and the fraudulent Enterprise, they conveniently and quite mysteriously removed the insurance company from the contract- stiffing me wi... read more

Rachel F 

on BBB

2 years ago

I picked up my rental yesterday, August 20th and I am extremely disappointed. The vehicle has a giant hole on the driver side carpet. It smells terrible, seats are stained. The trunk is covered with hair. And not to mention the vehicle registration sticker is expired. I did not notice how disgustingly dirty it was when I picked it up because I just drove straight home and parked it. I did mention the hole and the Enterprise employee apologized about it. But it was today I went grocery shopping and noticed the expired registr... read more

Marcia B 

on BBB

2 years ago

Enterprise Rent-a-car is very shady and unprofessional.I was involved in a car accident in June 2022.the other woman admitted fault immediately.To date this has cost me $500 for the deductible and an additional $105.86 from renting a car .Keep in mind my insurance already paid for the car(112.00).My insurance company advised me to contact Enterprise,I was told I had a $16.00 dollars a day rental coverage.Unfortunately,they did not have any cars for that price.Why don't they have cars available for EVERY INSURANCE INVOLVED?..... read more

Layla H 

on BBB

2 years ago

I was called by ***************************** at Enterprise in ******* *****. ************ ************. about purchasing a vehicle. ** knew I just got into a bad accident and the guy that hit me totaled my car. I went in to talk to him and see what they had. When I was talking to ******* he wanted me to buy this 2021 ****** Tacoma right away. I told him that I would look up kbb and think it over I needed to go to ****** and look to see what they have. ** stated not to do that because they **** their price up **** over what ... read more

Jennifer S 

on BBB

2 years ago

Our issues started a year ago when we rented a car for two days. When we returned it everything was fine and told we could leave the car. The next day we were charged $2000 for a supposed scratch that they claim we caused even though it was already marked when we rented the car. It was infuriating and we ended up having to pay it. We refused to ever use enterprise again. And we haven't. A year later to the day we were charged more money on our card claiming we rented a car for those exact same days a year later. We called an... read more

Toni 

on BBB

2 years ago

I rented a car for pickup on 7/30. Upon arrival, I was told I shouldnt have been able to book a car being that they did not have any available but an employee let me know he would see what he could do. The car that was given to me had no gas, a donut that I had to drive miles to get replaced myself, and had maintenance lights lit up on the dashboard. I was told not to worry about that. Once I realized how far I was being sent for the tire, I called Enterprise & asked if this is typical and was told it is absolutely not. I wa... read more

Karen L 

on BBB

2 years ago

Enterprise employee '****' in ***********, ** was unaware of where he was physically (located). Had told me that he was on ****************** yet put me on hold to 'verify' and never returned to the phone. I drove to the ****************** location to pick up a car rental that he told the insurance agent would be ready at 5:00 PM. Upon arrival the door was locked and that is when I called him and he disappeared, I suppose just as he was unaware of where he was. I follwed up with calling a total 13 times and no one answered t... read more