Enterprise Rent-A-Car

Shanna G 

on BBB

2 years ago

They made me pay extra money saying that it never came off my card when it did. Then kept telling me they were going to report the car stolen if I didnt pay AGAIN for the same rental that I already paid.. then when it came time to get my deposit back the told me I owed another 150$ when I didnt owe them anything and still havent given me my deposit back. They will blame everything on their bad phone lines and tell you there is something messed up with their system when really you wind up overpaying because they make you pay ... read more

Dallas R 

on BBB

2 years ago

I recently rented an SUV from Enterprise in ******** and had a really positive experience. Initially, I only needed the vehicle for 4 days, but plans changed and I had to extend the rental. The 24-hour phone service was straightforward and understanding, making the extension process hassle-free.During my visits to the branch, the manager was genuinely helpful. He guided me to choose an SUV with the features I wanted without overselling extras I didn't need. When I returned the vehicle, he was there to ensure a smooth return ... read more

Alysa C 

on BBB

2 years ago

Absolutely horrible experience. I confirmed my reservations with a specific price online with all taxes and fees included and hound drivers fee. I called to make sure it was correct and that everything was included besides the damage waiver. Turns out all the information was completely incorrect as when I arrived I was charged a different price. I called again and was told that whoever told me all that was incorrect and that I didnt tell them my age when I did both in the reservation and when I called. I also got hung up on ... read more

Alysa C 

on BBB

2 years ago

Absolutely horrible experience. I confirmed my reservations with a specific price online with all taxes and fees included and hound drivers fee. I called to make sure it was correct and that everything was included besides the damage waiver. Turns out all the information was completely incorrect as when I arrived I was charged a different price. I called again and was told that whoever told me all that was incorrect and that I didnt tell them my age when I did both in the reservation and when I called. I also got hung up on ... read more

Dallas R 

on BBB

2 years ago

I recently rented an SUV from Enterprise in ******** and had a really positive experience. Initially, I only needed the vehicle for 4 days, but plans changed and I had to extend the rental. The 24-hour phone service was straightforward and understanding, making the extension process hassle-free.During my visits to the branch, the manager was genuinely helpful. He guided me to choose an SUV with the features I wanted without overselling extras I didn't need. When I returned the vehicle, he was there to ensure a smooth return ... read more

Alysa C 

on BBB

2 years ago

Absolutely horrible experience. I confirmed my reservations with a specific price online with all taxes and fees included and hound drivers fee. I called to make sure it was correct and that everything was included besides the damage waiver. Turns out all the information was completely incorrect as when I arrived I was charged a different price. I called again and was told that whoever told me all that was incorrect and that I didnt tell them my age when I did both in the reservation and when I called. I also got hung up on ... read more

Dallas R 

on BBB

2 years ago

I recently rented an SUV from Enterprise in ******** and had a really positive experience. Initially, I only needed the vehicle for 4 days, but plans changed and I had to extend the rental. The 24-hour phone service was straightforward and understanding, making the extension process hassle-free.During my visits to the branch, the manager was genuinely helpful. He guided me to choose an SUV with the features I wanted without overselling extras I didn't need. When I returned the vehicle, he was there to ensure a smooth return ... read more

Alexandra B 

on BBB

2 years ago

*********************** and ****** have excellent customer service skills and made our transaction effortless. Well recommend Enterprise.A ***** 

Connie M 

on BBB

2 years ago

I rented a car for a week and returned it after 4 days, mainly because I was done with it and thought it would be nice they could rent it to someone else. Well.. I was charged a HIGHER daily rate because I didn't keep it the full 7 and the rate I was charged was $70 less than what the weekly was. That's just wrong. I was not pleased at all. I have also had issues with the car I was renting and have always been told to drive hours to pick up another one and they want to take the one with issues and tow it. When I am hundreds ... read more