Enterprise Rent-A-Car

Gautier P 

on BBB

2 years ago

Enterprise as a fraud. I booked a car from them continuously for over a year + rentals for work. They blocked my Enterprise Plus Platinum account without being able to give me a reason when I called them. My account has nearly **** unused reward points. If you rent from them and collect points, you may end ** in the same situation. @Enterprise, is this how you treat your platinum members? Too bad I can't give a 0 star rating or - rating! 

James B 

on BBB

2 years ago

Place is a joke. Reserved a mid size suv on line.l. Pick up time was nine .. the manager called me at 945. I said my wife was getting a ride there and would be there with in ten min .. well when she got there not even ten min later they said they gave the car away. Total s*** move. Then when staff was confronted they couldnt care less. Employees are horrible. How can u have some one get picked up and drive 40 min then get dropped off and not have a car for them. What kind of bussiness model is this. 

Fernie R 

on BBB

2 years ago

What a sham of a company. I trusted them with our travel needs traveling for Christmas to visit our Family in *******. I rented a vehicle for 5 days for our stay in the Sun City. On the afternoon of our return to ***********, we found out our flight had been cancelled and there were no return flights available for 5 days. I called Enterprise to SIMPLY extend my rental 24 hours and allow me to return the vehicle in *********** the next evening. They were very nice in understanding and then they gave me the price. It was an ex... read more

Debbie J 

on BBB

2 years ago

Wonder how many holidays have been ruined by Enterprise car rental ? I reserved a car 11/23 , a month ago, for pick up today .Enterprise even called yesterday to reconfirm and I said yes This morning at 9am , I show up to pick up car for long road trip No car !!!! He said he would search for one and call me . They close at 1pm no car !!! They did not even call me back or apologize !!! Such lousy customer service !!!! I cant believe the attitudes !!!!! How can they call themselves a business if they are not reliable or provid... read more

Ed E 

on BBB

2 years ago

My fiancé made a reservation for a large SUV to be picked up on the evening of 12/22. This was confirmed by a male employee over the phone; large SUV 12/22 – 12/27. Well, upon calling to confirm pick up on the afternoon of 12/22, she was told the reservation is for “12/23, and a small compact”. Therefore, their inept employee already f-ed up. This is mistake #1. #2….my fiancé went to pick up the vehicle at the Westbrook office, and these a$$ho!es would not give her a car because she has an out of state, yet VALID AND LEGAL, ... read more

Fatih K 

on BBB

2 years ago

Thanks for renting me an un-register car and got a citation due to driving an un-register car. Hey, ALL please make sure your rental has a registered license. DO NOT assume such this big company did their responsibility. I already escalated to issue with corporate to see what my option are here.Reply From Customer Care:The location is responsible for ensuring registration is up to date.If a ticket would have been issued, we would have assumed the responsibility and paid the citation. This citation was only a warning.The loca... read more

Corey W 

on BBB

2 years ago

I was provided a car to use through a local auto mechanic from this enterprise. I had returned the car per instructions to the auto shop (enterprise would pick it up). Someone (likely a enterprise employee or a auto shop employee) proceeded to get a red light ticket after I had dropped of the car. I have a receipt when I picked up my personal car from the auto mechanic and was at work when the ticket took place. This ticket was then sent to me after enterprise gave the local enforcement my information. The first call was to ... read more

Marty S 

on BBB

2 years ago

Always over booked. Agreement had an 8am pickup. At 12p the car still is not available. I booked this 2-weeks in advance, and they still cannot provide a car for me? Now I miss all meetings scheduled at the location I was trying to get to and waste an entire day dealing with a corrupt company. Step up BBB.........The government needs to step in just like they did with airlines. There should be laws in place to prevent such business practices. 

Yvonne O 

on BBB

2 years ago

After I had an unpleasant conversation with a woman who at the time worked at the West Colonial location, I believe her name was ******* cannot remember her name I'll refer to her as ***** she placed me on a do not rent list. Wow I've been a customer for years well I guess it all worked out for her I hear she now works for enterprise corporate my suggestion to you is that you please keep these self entitled *****'s out of the local areas she obviously was not used to people standing up for themselves (She was totally disresp... read more