Enterprise Rent-A-Car

Khalil I. 

on BBB

2 years ago

Booked a car to go in a vacation with the family only to get a call the morning iwas supposed to pick up the car to tell me that they don't have a car for me . Talked to 3 customer service and 2 supervisors to resolve the issue and got disconnected after being put on hold for over half an hour and no one tried to call me back They ruined my family's vacation And wasted hours of my time on the phone trying to get any car . Worst customer service ever . 

Kara C 

on BBB

2 years ago

I truly feel like this company business practices are shady as ****My husband got in an accident in June. **** sent us here to get a rental car. We drive a large vehicle and get stuck with a much smaller one that reeks of cigarette smoke. You get a whiff every time you get into car. Hubby just got rear ended and is shaken, so he takes them up on their recommendations for extra protection and signs up for the extra insurance so we dont get screwed if something happens to said car. Extra insurance is $16.99 a freaking day- he ... read more

Jesse G. 

on BBB

2 years ago

Set an appointment time and upon arrival the vehicle was not on the premises. Waited for over 30 minutes just to get a truck with dog hair, dirty floors and an ant infestation. I pointed it out to the gentleman and he said he would clean it. He said he did but it still had ants. Another employee pulled out an insect killer from the back of the office and sprayed the inner door trim and engine bay. I was going on a camping trip with my infant and toddler so I had to waste my own time to clean the truck of the chemicals used m... read more

rogelio r 

on BBB

2 years ago

they asked for my drivers license, my state farm card, and my credit card. then they asked me if i wanted insurance for the rental, I was under the impression if they seen my state farm card and i had full coverage for rental then why would they ask me if I needed insurance? I assumed that my insurance would not cover it and that the party at fault which was farmers would cover it. That did not happen I got billed $492.71 for an insurance that i did not need because they are scammers and do NOT tell you that you do not need ... read more

Matt B 

on BBB

2 years ago

They let you make a reservation at a location even if that location has no cars. Obviously they care way more about profit than anything else... I'm done with them. 

Anne J 

on BBB

2 years ago

I have an accent because I am from *************. Today March 23, at 4:59 PM, I experienced the worst discrimination case at this enterprise location. I called the business at 4:50 PM, and I had an appointment to pick up a car at 5 PM. I talked to a young lady there and told her that I was on my way and should be there by 5 PM. She answered we're closed at 5 PM. I told her that I should be there by five or 5:01, according to my GPS. She replied, "if you're not here by 5:00, I'm leaving because we told you that we're closed a... read more

Jeff G 

on BBB

2 years ago

My car was recently hit and had to be taken to a collision center for repair. The insurance company rented me a car from Enterprise Rent-a-car. Yesterday the car had a flat on the side of the interstate around 6:30 pm. The car did not come with a spare so I could not change it and move the car. I called roadside assistance and they told me to get to a safe place and call back. So I had to call a highway patrolman to give me a ride. When I got to a safe place I called roadside assistance again and they called me an uber to ta... read more

Tammy A. 

on BBB

2 years ago

We rented a car,took a **** to pick it up and when we got there they had no cars,called my 37 year old daughter who has Down syndrome a child and told us that they arent responsible for us making last minute rentals. 

Antoinette D 

on BBB

3 years ago

First let me say I rented a car from Enterprise through my insurance company. I paid the additional monies for a larger vehicle due to having a family of 6. I knew it was an up charge which was ok. I returned the car a week after the insurance date but insurance advised them they would pay the bill. Needless to say they charged my card any how and I found out two weeks later because I was not using the card. They never called me and advised that the insurance company had not paid for the remainder of rental yet so I could co... read more