Enterprise Rent-A-Car

Nathan G 

on BBB

2 years ago

It has taken 1/3 of a year to have a damage claim done for a busted tailed light. All that is required for my insurance is an estimate. They are a multi-billion dollar company unable to do simple and common tasks for a car rental business in a timely manner. They are still claiming issues due to the pandemic, but all other business are function at levels of pre-covid or better at this point. I speculate they just don't pay enough to be fully staffed or are okay with these complaints because of their near monopoly on car/truc... read more

Islam N 

on BBB

2 years ago

Summary: They refused service to me (to exchange a defective car with another) even though they agreed that by refusing service put me, they put my life and my wife's life in danger. When corporate office called them and pushed them to offer a car to me to replace the defective car, they took the keys and refused to unlock the car, and thus kept my stuff hostage, which forced me to call 911. I have never been so mistreated by an employee of a business before. This was the worst experience in my life from a rental company. My... read more

Kristin D. 

on BBB

2 years ago

The service at the **************** location is less than par. Two weeks ago I rented a car using my daughter's debit card. I am also on the account. I choose not to do credit. Only prepaid cards which don't work either. The assistant manager and Regional Manager, *****, were rude. They flat out lied saying I was allowed to keep the car last time. If this were the case the assistant manager, who checked the car back in, would've said something. Neither could explain why they allowed it 2 weeks prior, but today suddenly I can... read more

David H 

on BBB

2 years ago

We had a confirmation with Enterprise at Hwy 6 and ********** in *******. When we went to collect the vehicle on Saturday, Sept. 24th, they were overbooked and the employees were indifferent. The manager, ******, left the building unattended with a room full of customers for over an hour without an explanation. When an employee returned close to closing time he appeared agitated and loudly called the customers "whiners." They thought nothing of canceling reservations and ruining weekend plans for customers who had been waiti... read more

Dee S 

on BBB

2 years ago

We had a confirmation number to pick up a car on 7/20/2022 at Enterprise, ****************, **. Upon arriving at Enterprise we were told they did NOT have a car and didn't know when they would be able to get one. This ruined our vacation! I called Enterprise customer service on 7/20 with a promise to get a call back from a supervisor. That never happened.I called again on 7/28 with the same promise. That never happened.I called again on 8/11 and still no call back.I called YET again on 9/10 and still no call back.Their regar... read more

Kevin E 

on BBB

2 years ago

On 9-16-22 I picked up a car from ******************** while my vehicle is being repaired from a Doral ******************** on 36th street and was given a rental SUV, while driving it home it was shaking uncontrollably and something was mechanically wrong so I went to *************************** ******************** branch to get a replacement.When I arrive I told customer service agent ******************** CSR # *****************************************************************************************************************... read more

Pete W 

on BBB

2 years ago

Good Afternoon, I am at the Enterprise located at **** ********** ** ********* ******** *****. I am extremely disappointed with the service. I was informed a vehicle would be ready at 2pm Monday September 12. I arrived at the Enterprise at **** ********** ** ******** *****and I was told there remains 3 customers ahead of Me. My question is why was I not informed prior to arriving at **** ********** ** ********* ******** *****? I was told "we were going to call you"! However, no one did. I live in Frankfort it takes 12 minute... read more

Megan H. 

on BBB

2 years ago

Enterprise uses unethical tactics by not explaining Damage Waivers or Collision Damage Waivers. I was told *********** would take care of my rental car, and that I would pay for fuel prior to return. The agent highly suggested the damage waiver, in case someone hit the car. It was not explained that I did not need this, if I had collision insurance of my own. The only reason I even needed a rental car was because someone crashed into my parked car, and *********** sent me to Enterprise to pick up a rental. ************ claim... read more

Bonnie M 

on BBB

2 years ago

Despite being led to believe that the toll pass installed in the vehicle was essentially an 'EZPass", I discovered, after being charged the maximum toll fare per trip (the Battery Park tunnel at $10.17/trip) that that is not the case. According to the emailed response to my inquiry: "customers are allowed to use the EZPass lanes as a courtesy, but the tolls are charged at the cash rates. This is a companywide practice." This makes no sense at all, and they should inform customers of what toll rate they will be charged (ie: c... read more