Enterprise Rent-A-Car

Julia B 

on BBB

2 years ago

Beware Enterprise scam!! My insurance paid $30 ($360 total) per day, but they said they needed my debit card for the taxes. It ended being $131 bucks!! This was a 12 day rental due to accident and I needed to have my car repaired in South Carolina. Do NOT give them your debit card! Call your insurance adjuster. 

Noreen D 

on BBB

2 years ago

In October I really needed to rent a car for a couple of days. My son's truck broke down and we let him use ours until his was fixed. Picked up the car at Enterprise in Foxboro MA, but it looked like it had been sideswiped on passenger side. Was told they had very limited availability, especially on short notice, and I didn't care how the car looked as long as it ran. The young man assured me no worries, he would make a note of the damage. I also, fortunately, took a photo of the car myself. I returned the car the next day a... read more

Sarah S 

on BBB

2 years ago

I asked for a compact car. They said a truck was available. I said,"I've never driven a truck.". They said, "It's all we have." I purchased insurance because I was afraid of wrecking the truck and sure enough, I backed it into a parked car. I returned the truck, showing staff the scratches on the bumper. They said they still had no other vehicles for me to drive.I will never use this service again. A complete nightmare 

Leland C 

on BBB

2 years ago

For context, our employee was involved in an accident by another party. The party rear-ended ** and therefore we needed a rental car while this car was in the shop. The rental car was paid for by the insurance company and when we spoke with enterprise we told them explicitly that we don't want insurance because it was being paid for by the insurance company.The rental car company then proceeded to have our employee pick up the car to ask them again to get the rental car insurance and both lacked to explain that this was part... read more

Bobbie A 

on BBB

2 years ago

Rented a car for today ***** went to pick it up and they inform me there is no rental for me and I would have to wait 2 days before being able to receive a car. They want me to do it in there because it cost more money online and if there is lag in the system than they need to figure something out that won't reserve if there is no vehicles available. Now I have no way to work or anything else with a sick kid 

Walid H 

on BBB

2 years ago

I had a reservation for a car 3 weeks prior and when 2 hours before picking up they called me that they didnt have a car yet but should have one at noon and they asked me to call them back in an hour. I called back they put me on hold for 53 minutes then they hanged up. I tried to call them back but the office was closed. I called their customer service they said theres nothing they can do. Because of this I lost a meeting and I will had to pay significant more money for travel transportation 

Jacob M 

on BBB

2 years ago

I was needing a car rental to travel for numerous business meetings totally $20,000 in potential service calls. Enterprise has a website to ************. I used the site and originally they didn't have a car for the day I requested so in pushed back another day to when they did have a car. When I arrive at the scheduled time, they informed me they didn't have any cars available for rent. Despite having a system to reserve vehicles. This has since cost me $7,000 in potential sales. I could have got a ride to ************* for... read more

Bershella Y 

on BBB

2 years ago

Enterprise rent a car is overcharging customers for car rentals and insurance companies get cars for little of nothing 

Neysha G 

on BBB

2 years ago

Horrible customer service. I was involved in a no fault accident and have been waiting months to receive any communication from enterprise. Ive gotten several emails, but no one has reached out to me except once to finalize this claim; the one time I was contacted very vague information was provided. *** tried several times to contact the claim adjuster, no answer. How can you be rude to the customers essentially keeping your business afloat? They say never say never, so I hope I dont ever have to rent a car from this compan... read more