Enterprise Rent-A-Car

Karen W 

on BBB

2 years ago

This company is scamming people out of money by telling them their insurance will pay for rental but they have to pay the taxes on the rental. They are then giving the customer a more expensive car than their insurance will pay for and charging them for the upgrade. They sent me paperwork for one price then sent my insurance another price. Never did they ask me if I wanted an upgrade. They instantly deducted the ***** deposit they require as well as the money they said the taxes would be which totaled ******. ended up needin... read more

Keri B 

on BBB

2 years ago

If I could give a 0 star I would. The Enterprise located in **********, ******* at ************************************************************** is terrible. There is no reason why a customer should have to wait TWO hours on a vehicle when prior reservation was confirmed. This has ruined my travel day and I will not be using them again. Others in the ********** area, STAY AWAY. 

JORDAN C 

on BBB

2 years ago

I had rental reservation at this location through AAA and pick up the only mini van they had on there lot available. The employees absolutely HATED their jobs and were not helpful at all. The van was ABSOLUTELY DISGUSTING!!! I swear its never ever been clean in its entire use! Ive called corporate three times and they were no help at all and now Im having to drive throughout my city to exchange this vehicle for something at least drivable that Im willing to put my kids in. Never EVER use this company!!! Go to HERTZ or **** t... read more

Keri B 

on BBB

2 years ago

If I could give a 0 star I would. The Enterprise located in **********, ******* at ************************************************************** is terrible. There is no reason why a customer should have to wait TWO hours on a vehicle when prior reservation was confirmed. This has ruined my travel day and I will not be using them again. Others in the ********** area, STAY AWAY. 

Stacy M 

on BBB

2 years ago

Two of our cars had hail damage, so our insurance adjuster set up appointments with Enterprise to pick us up at 9:15am today and reserved 2 rental cars for us. When we dropped our cars off at the body shop, Enterprise was not there so I called them. They said that they have our reservations but don't have any cars to give us. Incredible. We carry rental car coverage on our insurance and now we can't even get a rental car because Enterprise took 2 reservations for cars they did not have. So we ended up having to cancel the on... read more

JORDAN C 

on BBB

2 years ago

I had rental reservation at this location through AAA and pick up the only mini van they had on there lot available. The employees absolutely HATED their jobs and were not helpful at all. The van was ABSOLUTELY DISGUSTING!!! I swear its never ever been clean in its entire use! Ive called corporate three times and they were no help at all and now Im having to drive throughout my city to exchange this vehicle for something at least drivable that Im willing to put my kids in. Never EVER use this company!!! Go to HERTZ or **** t... read more

Stacy M 

on BBB

2 years ago

Two of our cars had hail damage, so our insurance adjuster set up appointments with Enterprise to pick us up at 9:15am today and reserved 2 rental cars for us. When we dropped our cars off at the body shop, Enterprise was not there so I called them. They said that they have our reservations but don't have any cars to give us. Incredible. We carry rental car coverage on our insurance and now we can't even get a rental car because Enterprise took 2 reservations for cars they did not have. So we ended up having to cancel the on... read more

Stacy M 

on BBB

2 years ago

Two of our cars had hail damage, so our insurance adjuster set up appointments with Enterprise to pick us up at 9:15am today and reserved 2 rental cars for us. When we dropped our cars off at the body shop, Enterprise was not there so I called them. They said that they have our reservations but don't have any cars to give us. Incredible. We carry rental car coverage on our insurance and now we can't even get a rental car because Enterprise took 2 reservations for cars they did not have. So we ended up having to cancel the on... read more

JORDAN C 

on BBB

2 years ago

I had rental reservation at this location through AAA and pick up the only mini van they had on there lot available. The employees absolutely HATED their jobs and were not helpful at all. The van was ABSOLUTELY DISGUSTING!!! I swear its never ever been clean in its entire use! Ive called corporate three times and they were no help at all and now Im having to drive throughout my city to exchange this vehicle for something at least drivable that Im willing to put my kids in. Never EVER use this company!!! Go to HERTZ or **** t... read more