Enterprise Rent-A-Car

Terris E 

on BBB

2 years ago

Between being on hold and actually talking to multiple people this was an over four hour affair. I made a reservation for my car rental and to be picked up. They never came nor answered the phone after being on hold for well over an hour and half. Called customer service which was a bigger waste of my time. The employees were not knowledgeable and completely unhelpful if anything made the situation worse. Told my only option was to pick up a car at a different location and have to use transportation to get there two days aft... read more

Beatrice P 

on BBB

2 years ago

Enterprise Rent-A-Car Post Ok let me start by saying, I gave two stars because ********,the young Hispanic guy that I returned the car to at the Ft.Lauderdale Airport ,was very nice and listened to my concerns.I rented a vehicle for Mon.April 3 -5, I let enterprise pick because it never dawned on me that they would try to force me into a big SUV.It was just 1 person on business. The price was the same if I had of just picked a car in advance. I should have known there was catch. A guy told me to go over to the little enterpr... read more

Benjamin K 

on BBB

2 years ago

In my experience Enterprise has horrible customer service. We are appalled at their lack of communication and follow-through. We rented a car that had a tire blow out and we were left on the side of the road. They sent someone to change the tire but it was a spare they said we couldnt drive on and didnt provide ** with a replacement vehicle. We kept waiting for their call. Long story short they left ** without a rental and still charged ** over $400. Its robbery. We are fighting to get our money back. 

Candace H 

on BBB

2 years ago

3/7/23 I reserved my rental for O'Fallon IL location at 1700 for p/u at 1730. Upon arrival I found out that the app lets you book despite them closing at that time. I did get a rental which was a Toyota Camry. I left at 1745 drove the vehicle about 2 blocks and realized the vehicle ran horribly-I immediately turned around and went back-the lights were being turned off when I parked in a spot. I drove directly to Enterprise on Natural Bridge, Mo. I arrived at 1845 and spoke with **** the manager. I notified him that I didn't ... read more

Cory R 

on BBB

2 years ago

Very discriminatory, worst rental car place I've seen in my life, treatment is absolutely horrible took 2 days to place a vehicle rental via insurance claim. 

Lyndsie I 

on BBB

2 years ago

Enterprise is a scam. They let you book online but NEVER have cars to actually pick up. Please look elsewhere. They are not BBB accredited - which is not a surprise. They have terrible customer service and truly run a scam business. 

Jeremy F 

on BBB

2 years ago

I can't seem to get ahold of the right person. I used a rental car that broke down and I lost 2 days of *****************.. I had to pay out of pocket for a tow bill.. had to pay for 2 extra days of universal studios and had to extend my air bnb 2 days longer. all I'm asking is for a full reimbursement for my universal express tickets and my rental and my ****** tickets back.. I had no price of mind on this trip.. and u all had the nerve to charge me ****** for a 1 day use like are u serious.. ur roadside left me stuck for o... read more

Michelle T 

on BBB

2 years ago

**** ****** *** ******** ** ***** The customer service at the store is sucked I got the car on March 14th I left their office to go to Ohio 597 miles leaving out of Houston I caught a flat tire I had to put a spare tire on I had to to find the nearest enterprise near me At the time and I just crossed Arkansas state lines is that welcome to Arkansas and the tire blue I have to turn back 50 miles to Texas to go to sleep from 2:30 AM to 8 o'clock AM to go to enterprise on summer hill road in Texarkana Texas They would not give ... read more

Holly S 

on BBB

2 years ago

We have been constantly calling enterprise in tifton since we put together by 12pm but I have now been on hold for 22 minutes and when we picked up the ford f150 they were not ready with the truck and my hold time is now going over into they clearly have ignored my phone calls since this traffic is backed up if I get charged for something that could have been an extra option if some body would have answered the phone before they walk out at 12pm I’m really not sure if this enterprise actually knows what they are doing or not... read more