Enterprise Rent-A-Car

James T 

on BBB

2 years ago

I have been a loyal customer with ********************** for over 5 years, and they have been mostly great with customer service. I have been using the ********* location for the last few years for my local rentals, and the team there has been great, especially the manager. They brought on an assistant branch manager (*****************) within the last year and he has the "worse" customer service skills ever for the position he is in. The first few times it was an oversight, as I thought he was new and just growing into the ... read more

Melanie a 

on BBB

2 years ago

I worked for Enterprise for 10 years. Was a branch manager and boy has it changed. You book online a week in advance and are left chasing your tail and without a car. Needed a 7 passenger car for a special occasion. Called an hour prior to pickup to be told they have nothing. Not even a solution. Told them I'd be by 2 hours after my reservation but that was the latest I could come. Still no update from the branch and I even called other branches for that size vehicle. Called their customer service line and has my reservation... read more

Stacy K 

on BBB

2 years ago

Worst rental experience EVER. I signed up for the their plus program so that I wouldn't have to wait in line and check in. Apparently ***************************** does not follow standard enterprise procedures. There were around ***** people standing around waiting for their car. The e plantation for the wait was the car was either not returned yet or being cleaned. People were waiting for over 2 hours. They may not have ever gotten a car! We ended up going with a different car company that had vehicles available and was mo... read more

DANIEL R 

on BBB

2 years ago

We had a great experience with renting a car from Enterprise at *******************************. The car was ready for me to take as soon as I walked into their car lot. I had a 7 passenger Chrysler van that I requested . It fit all of our luggage and all 7 passengers were comfortable . The return was easy and fast and we caught our flight back home with time to spare. Once again, Thank you 

Don B 

on BBB

2 years ago

***************** location is the worst rental company in the world. Gave me a unroadworthy car!!! Wheel alignment was so bad outside of tires looked ok on walk around, inside of tires (I didnt realize til 100km away from rental) were so wore metal threads showing through!!! Took over 2 hours for a tow truck on beautiful summer day. Tow driver was shocked they let this car leave the lot. Deserve zero stars not one. 

Cathy T 

on BBB

2 years ago

They ******* **** if you don't have a card with ur name on it they won't take it that's what's wrong with the world today it's electronic 

Valerie H 

on BBB

2 years ago

Enterprise used to be a good company but has now become completely disreputable. Rented from Enterprise twice this year. Both times despite having reserved a car had to wait for them to get a car from another location. Both cars were filthy and one had multiple scratches on the hood. The rental reps were nasty and unapologetic. (Except one from the first rental who lobbied me to give a great review for that return.) Have now called Enterprise over ten times to get an improper additional driver fee of over $200 reversed. Ever... read more

Derrell J 

on BBB

2 years ago

I had a great experience ************ location in ********** ****** and ****** did great work they really helped me out to get the best vehicle And they both were so friendly and helpful and the service was superb. I will definitely refer my friends to this location . These 2 Are so professional and amazing thanks so much for your help with your great attitudes it made my Birthday weekend even that much better !!!! Thanks again ****** and ****** much appreciated..?????????? 

Rich R 

on BBB

2 years ago

If I could leave ZERO starsI would! Dont do business with Enterprise Scam-A-Car! I used Enterprise when I had a an accident. My car insurance company paid the balance AND Enterprise charged me for the same amount. Double dippers!!! They used deception and corruption to steal over $1,000 from me!