Enterprise Rent-A-Car

Kim I 

on BBB

2 years ago

I rented a car round trip and had to change it to one way due to my father's death. I received a call from the *****, ** branch where I rented the car and they told me that the initial fee was 750 (I thought they were talking about my INITIAL rental fee of 740-ish) but they would drop it down to $350. I told them thank you. Upon follow up phonecall, I was told the RETURN FEE was 750 and it was dropped it to 350. I'm sure it's in my contract about the return fee, but on the call, if she had initially said "It will cost 750 do... read more

Stacie D 

on BBB

2 years ago

My rental experience was top tier at ***********. , ***********, **. ************************* customer service skills were unmatched. I will return. 

Eric W 

on BBB

2 years ago

Rude people, terrible customer service. Waste of my time and cost me a lot of money. Completely trash, they think it is funny my dad is dieing from cancer, just childish kids that work there. Thieves and they lie about everything. Worst human experience ever!! 

Jose U 

on BBB

2 years ago

I had an issue with the manager from their **** ** **** location. The manager did not do anything to fix the issue his employee cause and as consequence he told me I will no longer be able to rent a car with them. I had a car accident and because of that I need the rental to get to my doc *********** but now I have to cancel the *********** and Im waiting on management to call me back. But I do want to file a complaint regarding this issue that I was highly disrespected and my pain and loss of my doctor *********** that I ha... read more

Angelique L 

on BBB

2 years ago

When distressed over having an off-airport, Enterprise site not informing us they closed at 6pm, (after taking a cab over in rush hour traffic), we were very pleasantly surprised by the exceptionally professional, empathic, kind treatment by your ************** Manager, *************************, in addition to a helpful, young man at the inside rental desk, (who's name we sadly can't remember).Also, upon returning to lengthen our rental, *************************, at the *************, was also very helpful and kind. These ... read more

Amber V 

on BBB

2 years ago

******************************* set up the rental over the phone from an enterprise in Michigan. He was great to work with and so informative. I was renting from ************, ** so he advised me to call and request the exact car I wanted. I did just that and they were wonderful. ****************** helped me out in ************ and was amazing to work with as well. He was also very informative and helpful. He provided his card for any additional questions that *** come up on my trip. 

Angie M 

on BBB

2 years ago

Booked a car for pickup at ***********************************. International!! And it was closed at 11pm. Had to sleep on a bench outside for 6 hours after my flight arrived for them to open. At an international airport. EVERY OTHER counted was open except enterprise and national. All other car companies were out of cars 

Rich W 

on BBB

2 years ago

Rented a van and when I contacted Enterprise to go over payment they advised my reservation was canceled, and could not provide an explanation as to why. Im now scrambling to find a replacement with 2 weeks to go before the event I need the vehicle for. I would not use this company again. 

Scott B 

on BBB

2 years ago

I used Enterprise for a vacation which included driving from ****** to ***********. The pick up process was hassle free and the staff even gave us a free upgrade. The vehicle was in good condition and worked well during our trip. The vehicle did have some coolant leak issues but I bought coolant and a gas station and we were able to complete our trip. Once we arrived at the return center in *********. The attendant named Z heard our issue, apologized for it, and reduced the cost of the rental. I recommend Enterprise to futur... read more