Enterprise Rent-A-Car

Vickie R 

on BBB

2 years ago

I had an accident on Saturday, July 8th, 2023. My insurance set me up with enterprise car rental and I have been ping ponged between two locations that I feel that don't want to honor my reservation. The location that is near my house, the branch manager, ***********************, just literally didn't even try to help me at all. She just said, "I didn't know they put your reservation to my location, you need to call them!" ****** didn't even look or offered to help me locate a rental in the system. This is just not customer ... read more

JEFF K 

on BBB

2 years ago

Got a bill for tolls for the last time (and I do mean LAST TIME) we rented a car from Enterprise.According to it, we drove from ********, ** (4:24pm CST on 06/30/2023 is the time of the pickup) to Niahra Falls, ** in under 1 hour (6:07pm EST on 06/30/2023 is the time of the first toll charge).Enterprise's online CS said its not their problem and I have to deal with HTA (can't help but notice the Enterprise logo first and foremost on the email and receipt though ?? ).When I called the number on the receipt to find out WTF, th... read more

Jessica F 

on BBB

2 years ago

I honestly hate writing a bad review, but I feel I am not being heard. I have asked to speak with the regional manager, I have placed an incident report with the tollfree number, and still no response!! I rented a vehicle after no fault of my own, someone hit my car. My car was in the shop for **************************************************************************************************************** I was not told that ******** was not a "comparable state" until AFTER I picked up my car... USAA refuses to pay the $10/da... read more

Karen H 

on BBB

2 years ago

Left me stranded for 16 hours trying to get a replacement vehicle because theirs threw a check engine light. Ruined 2 days of my vacation. Will never use them again 

Zalmai N 

on BBB

2 years ago

I have rented a vehicle on debit card online on return ticket, and received the confirmation number. But when i went to thwir ****** branch in ********** they said we are not renting on Debit card. No coordination between their agents and reservation team unprofessional people. 

debbie c 

on BBB

2 years ago

rented a car from you in ***** which broke down and stranded us for the night no customer emergency service. the next day we had to travel by taxi at my expense to the airport 2 hours away to get another car which then had issues. no reimbursement for the hotel , taxi or tour we missed due to the car's water pump braking. When i wrote to them they acted like they did us a favor by giving us another car to complete our 10 day agreement. they also had the nerve to charge us the refill gas (which we could not do since the car w... read more

Kerri F 

on BBB

2 years ago

******, ****, ******, and ******* are a few that I spole To at the call center. They all said its not their job to make sure the places have card available, their job is just to rent them. So I am 20 hours into a drive looking for the car I reserved. Heading to a medical appt. Im having ti look up locations and make calls while driving. They are in breach of contract. I rented 7 passenger car and still Do not have it. My local store, ** and team, have some more than anyone in corporate or call center. Im still without my res... read more

GARY G 

on BBB

2 years ago

This was the 2nd rental company in 2 days that were just plain horrible. I called a location near me and went to reservations. The girl that answered spoke poor english. I asked her if she was the location I called and she said no I'm their call center. I booked a car through her and when I was on my way the location called and said they don't have any cars. I asked them why did they book it then, He said they don't know what cars are there. That makes absolutely no sense. I called the call center back was assured that a man... read more

Heather M 

on BBB

2 years ago

Reserved a car through AAA for 8am pickup, but when I got there was told they were out of cars. The site I was using has 10 available cars listed, but the employees don't seem to know that? Not a single helpful person at either location I went to. Everyone looks like a scared animal and have no answers. I'm out 2 days if work because of this unreliable service. How is this acceptable?