Enterprise Rent-A-Car

Jackie M 

on BBB

2 years ago

On July 19, 2023 at 4:30 pm, we rented a vehicle at the ************, ***** location. Our agent, ****** treated ** with respect and professionalism and the same manner when we returned it. He is very good and an asset to your company. We will be using him in the future for sure. 

Bethanie H 

on BBB

2 years ago

I am giving a very generous one star review. In need of a rental car after an accident. The insurance company had me try 3 different enterprise locations. 2 locations stated their were no vehicles available. One location told me they had "plenty" of vehicles. When I arrived, there was not a vehicle available. The worst part is they don't care if you get a vehicle or not. They also do not make an effort to get a vehicle from another location. Poor customer service, poor communication, and lack of accountability reflects on th... read more

Catherine N 

on BBB

2 years ago

Went to rent a car ************ Albany, had ID and a credit card, so they wanted to know where I was staying. Said I didnt know. I needed the car to figure that out. Well I been living in ******* taking care of a friend , but my residence is stil in ******. Well the guys wouldnt rent to me because I couldnt give him a place where the car would be parked. I told him when I was home last year I didnt tell them I was in *******, so he say you lied to them where you lived no I just didnt tell them so he told me he wouldnt rent m... read more

Timothy D 

on BBB

2 years ago

Also had a bad experience with Enterprise and my father has worked for them for 14 years turned in a vehicle on Friday unfortunately it was after the 5:00 hour I was charged for the entire next day on top of another $67 deducted out of my checking account without any notice at all never again 

Nick l 

on BBB

2 years ago

We were told twice that we had a vehicle waiting for us at their location. We drove an hour both times to pick it up, and it wasnt there. The first time, there was a line of like 10 people in front of us, all who had reservations, most of them were turned away, because the company didnt have the vehicle that they had promised. When they told my wife that they didnt have a vehicle ready for us, which we needed to go on a business trip that day, they did it with a smile, and absolutely no compassion whatsoever. 

V. S 

on BBB

2 years ago

My son was referred to enterprise thru a car insurance company. He was in an accident and the other party was at fault. He will be returning to work next week.He was refused a rental because his license has a small crack in it. I called the customer service line and asked about this policy. The person helping me said " yes, your license must be in perfect condition in order to rent a vehicle". I asked for a written copy of the rental agreement, he said I must get it from the website. I looked for it and couldn't find it. So ... read more

Joe A 

on BBB

2 years ago

Flew into Atlanta today the 20 th of july 2023 went to enterprise car rental at the Atlanta harts field -,jackson Atlanta international ..A guy Named ***** was training a new employee on procedures .. The new employee was asking some questions and the Trainer ***** was totally unprofessional in his smart ass cocky attitude towards my Fiance as she was tryi g to answer yhe question and we were all very disappointed in the way he handled our rental car experience as first time rental people .. With his smug attitude trying to ... read more

Jim G 

on BBB

2 years ago

For over 20 years I have been a loyal Enterprise customer. That ended June. I reserved a van for a family trip from the ************* in ********, **. One of the Asst ***** apologized because the only van they had was one with pre-existing damage. Cracked Windshield, Front end and passenger side damages and scratches everywhere. He apologized profusely and took pictures of all the damage with his IPAD. Returned the van and another gentleman checked me in indicated there appears to be New damage. The only issue I recall was w... read more

Chuck M 

on BBB

2 years ago

Made a reservation and drove two hours to get a car during our vacation and was left stranded by the ************ location. The employees didn't seem to care a bit.