Enterprise Rent-A-Car

Joannette R 

on BBB

2 years ago

I arrived at the ********************* rental car location at 10am I made a reservation for a car pick up at 12:30 pm. I received a call saying the car wouldnt be ready for pick up until 1:30. I arrived at 1:30. 1 person was in the lobby waiting to be serviced. I waited another 45mins in the lobby. 2 other customers walked in. The lady at the counter waited on the other customers before me even though I had stated that I was there before them I then waited another 40mins. When I did receive my car it was dirty on the outside... read more

Svetlana D 

on BBB

2 years ago

Rented an economy size car in *******, ** and representative on the phone that was helping me with reservation assured me they will have that car for me. Came to the location and the tall black man at the desk (i did not see a name tag) told me he does not have economy size but he can rent me an SUV that will cost me 3 times as much as the car i reserved. A younger Caucasian man (his boss) peeked from behind the corner when i told the man that i was told the car will be available and quickly stepped back because he did not w... read more

Bonnie W 

on BBB

2 years ago

I made a reservation online a week before I needed a car. On the day I was to pick the car up I called to tell them I was running late. A little while later they call me back & tell me the car I was to get had body damage & it would be later that afternoon before I could get a car as long as it didn't need an oil change or tires. Needless to say, I never got a call back, not even the next day, so the vacation I was taking with my ***************** who has Alzheimer's, did not happen! The whole trip from ********* to ********... read more

Isaac C 

on BBB

2 years ago

They gave us a damaged vehicle they told us it's not damaged it's repaired but not fixed because you can still see the Cracks in the windshield we didn't feel safe then they wanted to give us a older car for 650+300 deposit for the week we don't think so they have poor customer service and poor quality of vehicles they offered us we had a family vacation planned for the week and now they have ruined it save your time stress and your money 

Mabel M 

on BBB

2 years ago

I had reserved a vehicle from Thrifty, at *** Airport (*********, ********.)Utter chaos there, as they had no vehicles available for another 2-3 hours, and many people were going to miss important events, including myself.I ended up at the Enterprise counter where I was met by a smiling, friendly young man named **** who was kind, helpful and knowledgeable. He even gave me a free upgrade just because he saw the bedlam I had come from. He was amazing!!I loved the entire experience with them, although they were a bit pricey. A... read more

Donald S 

on BBB

2 years ago

Had been to their office in ******************** and they said you need a card linked to a bank. Called to check. Tattooed muscle **** said "No problem ". Rented a cabin in **** for a few days and low and behold the *********** said that the bank card was not gonna work and you now need a credit card to get the car. Well after finding out this wonderful *******news I couldn't find or rent any car/truck/van anywhere. Had to cancel my cabin and after all the ******** I find that I get no refund on the cabin. Which one of these... read more

Cris S 

on BBB

2 years ago

I had the worst experience I have ever had after I dropped off my rental at the ******************************** location. One of the managers there, *******, called me yesterday and said if I dont pay my bill by the end of today she will send my bill to collections. I had only just dropped off the car 9 days ago and had no idea they didnt charge me. Something sounded off when she called me so I was justifiably suspicious. She was very aggressive with me and incredibly rude. I have never had a poor experience at enterprise b... read more

Harold R 

on BBB

2 years ago

I originally rented a car out for 2 days and ended up having to extend it to 32 days. When I first got the car they made an authorized payment of 326. Everytime They would call me and ask if I wanted to extend, i say yes and they would do another authorization. I did about 4 authorizations total and they called one last time and said all I needed to pay left was about ****. I said no problem and they swiped the card for that authorization. The next day I took the car back thinking they had all the authorizations for my polic... read more

Mary M 

on BBB

2 years ago

Reserved a vehicle in May for a trip in July. Called the day before to verify only to be told that vehicle wasnt available because of damage, but yet they didnt call me to let me know that. They supposedly called all other locations to try and get another one. I had to call them back 3 times and the 3rd time I was on hold for 30 minutes only for them to tell me it was out of their hands. I needed a large vehicle for a long trip which is why I reserved 2 months in advance, they tried offering me two vehicles for the same pric... read more