Enterprise Rent-A-Car

Robert M 

on BBB

2 years ago

I have worked with ***************************** from ****************, VA ****** multiple times (regrettably my car keeps getting hit while innocently parked on the street). ****************** recommends Enterprise for rentals and I have been lucky enough to work with ******* each time. ******* is friendly, knowledgeable, efficient, kind, and energetic -- always greets you with a smile. I recommend ******* and Enterprise if you need to rent a car. 

Jun Z 

on BBB

2 years ago

I rented a minivan through Enterprise website for a one-day rental, from 6pm on Aug 21 to 6pm on Aug 22. The pickup location is in ************, ** (36 *********), the drop-off location is in *********, **. It informed me that the ********* branch will close at 5pm, but I can return after hour at 6pm. On Aug 21 at noon time, we passed the ****** branch and went inside just to see which car wed get. The branch manager (Person A) there told us youll get a Chrysler Pacifica. The car is ready. You can pick it up now and will sti... read more

Jun Z 

on BBB

2 years ago

I rented a minivan through Enterprise website for a one-day rental, from 6pm on Aug 21 to 6pm on Aug 22. The pickup location is in ************, ** (36 *********), the drop-off location is in *********, **. It informed me that the ********* branch will close at 5pm, but I can return after hour at 6pm. On Aug 21 at noon time, we passed the ****** branch and went inside just to see which car wed get. The branch manager (Person A) there told us youll get a Chrysler Pacifica. The car is ready. You can pick it up now and will sti... read more

Elena B 

on BBB

2 years ago

The worst experience Ive had with any dealer Ive been given a bunch of run around and Im highly disappointed with the misleading false information that have been given to me. This place lies and now Im in a big whole that I didnt put myself in. I need help immediately some kind of assistance Id give this place no stars if possible and two thumbs down its a SCAM 

Elena B 

on BBB

2 years ago

The worst experience Ive had with any dealer Ive been given a bunch of run around and Im highly disappointed with the misleading false information that have been given to me. This place lies and now Im in a big whole that I didnt put myself in. I need help immediately some kind of assistance Id give this place no stars if possible and two thumbs down its a SCAM 

Jun Z 

on BBB

2 years ago

I rented a minivan through Enterprise website for a one-day rental, from 6pm on Aug 21 to 6pm on Aug 22. The pickup location is in ************, ** (36 *********), the drop-off location is in *********, **. It informed me that the ********* branch will close at 5pm, but I can return after hour at 6pm. On Aug 21 at noon time, we passed the ****** branch and went inside just to see which car wed get. The branch manager (Person A) there told us youll get a Chrysler Pacifica. The car is ready. You can pick it up now and will sti... read more

Elena B 

on BBB

2 years ago

The worst experience Ive had with any dealer Ive been given a bunch of run around and Im highly disappointed with the misleading false information that have been given to me. This place lies and now Im in a big whole that I didnt put myself in. I need help immediately some kind of assistance Id give this place no stars if possible and two thumbs down its a SCAM 

Melody F 

on BBB

2 years ago

I made a reservation for 9am, had an emergency in the morning, I could not give a call to let them know that I was running late. I showed up at **** and they had given my reservation away to someone else. No courtesy call. Nothing.Worst part was the people that work at this office have the worst customer service skills and lack of compassion. They simply do not care for people. 

Antonis C 

on BBB

2 years ago

This is a greedy organization that should be investigated or maybe they paid all the officials to **** people with fees that exceed anything else due.For a 3 day rental the extra fees amounted to almost the same as the rental. The mob set up the fees structure of this company. They give you one price when looking for a rental and then after you get your invoice it is amazing to see fees and taxes that only represent pure greed.BUYER - STAY AS FAR AWAY AS YOU CAN FROM ENTERPRISE RENTALS.