Enterprise Rent-A-Car

Carol B 

on BBB

2 years ago

Very poor customer service. I reserved a minivan on 4/21/23 for a trip to ****** 6/8/23-6/15/23.I called on 6/1/23 to confirm the reservation and was told I was good to go. Get there on 6/8/23 and there was no vehicle available anywhere per the manager at the ******** Branch. He said he called me the day before to let me know. First of all, it was reserved almost 2 months in advance-so they should have had one available as agreed. Second, you don't call the day before the trip to let client know. We had to find another vehic... read more

boyd a 

on BBB

2 years ago

Booked a train trip in ****** and our insurance company directed ** to Enterprise after a deer ran into our car and put it out of commission. Since we were leaving from ******** and returning to *******, we rented a car for a one-way trip from our **** hometown to ********. We thought we'd rent another vehicle when we arrived back in ******* for the trip home. In ************, we called Enterprise in ******* and were told that no one-way trips can be made to the **** Sure would have been nice if someone had bothered to tell ... read more

Crystal C 

on BBB

2 years ago

Everytime I rent from this enterprise, (************ *****, **) and call ahead of time to make sure I can get in a comparable vehicle to what I drive, I receive a smaller vehicle than what I am able to use where my plans then need to be changed, altered, or canceled! I have been extremely disappointed the past several times I have had to use them!! Customer service has been horrendous and no-one cares on making sure the customer is valued or taken into consideration! 

Chris V 

on BBB

2 years ago

If I could I would give them negative stars. They called me last week because my dealership reserved a car for me. They assured me that they would pick me up at the dealership and that they would have a vehicle available for me. They never showed up to the dealership and so some from the dealship had to bring me to enterprise only to find out that they have no cars. They treated me like I was out of line for being upset. Wry rude customer service from the incompetent workers at the ******************* ** location. They are r... read more

Shelia L 

on BBB

2 years ago

I reserved a rental on Friday.. picked up the car Monday had a change of heart on the size that I was supposed to get. It was a Standard Size ***** switch over Immediate Size. ****** Sentra. If I knew the car hadn't been cleaned up yet I would of waited until it was. They gave me a dirty rental the only thing clean about it was the mats. That car looked liked it had just come back from a road trip to Georgia. All other cars were reserved so I was stuck with it. Customers shouldn't have to clean up a car that is supposed to b... read more

Malcolm G 

on BBB

2 years ago

The cars and service is good but once they get your card information, you can expect to get random ghost charges from Enterprise. Corporate theft! 

Jared A 

on BBB

2 years ago

Not a serious business. I rented a car and they did not have a car available for me for a road trip. They called me as I was headed to the location to tell me the car I needed was not available. I made reservations via Expedia and their own corporate website. Deceptive practices. The attorney general should look into them for deceptive practices and price gouging. 

Regina S 

on BBB

2 years ago

I would like to start out by stating that I am appalled at the treatment I have experienced at this location. I have rented cars from enterprise for over 20 years and this is the first time that I have ever had this much discord.Long story short, I was retaliated against because I wrote a review that was not so nice, and the branch started giving me dirty cars, cars that were not working properly and the Branch Manager ***** and another employee **** had me in tears after being confrontational with me and being unprofessiona... read more

Toni C 

on BBB

2 years ago

We rented a car from Enterprise on June 3, 2023 until June 9, 2023, on a family vacation in ********** **** A huge shout out to the employees both on the pick up and return ends. We especially want to thank ** who went above and beyond when we returned the vehicle. Our daughter and son in law had asked him to save a luggage cart for ** and sure enough, the cart was there when we drove into the return area.As if that weren't enough, we had accidently left our jackets in the back seat, so RJ jumped into a vehicle, drove over t... read more