Enterprise Rent-A-Car

Ken D 

on BBB

2 years ago

Car offered was filthy, floorboard were dirty, car had numerous scratches and the front wrap around bumper was loose and flapping.Numerous nice cars on the lot but was told they were rented.Might have something different in a few days. Was told by salespeople that we could duct tape it.Terrible disappointment from a national car rental agency.LocationTexarkana ***** 

Ana M 

on BBB

2 years ago

I rented through insurance and the guy never told me that I could have used my Epass Toll. They charged me $91 as they dont give you the full information,so they can charge you as much as they can. I will never recommend this company to rent. They say one thing and the next day you find an extra charge for something that you didnt knew. Is like taking the money from your account,like theirs to take. Thieves!!! 

Jim O 

on BBB

2 years ago

*************. Is terrible at the memorial Location. Was told it's not our fault you need a rental 

Brandi H 

on BBB

2 years ago

First time renting a car in *********** ******** I decided to go to Enterprise on ******* Street I had the best experience **** got me in and out super fast also ******* had wonderful customer service very respectful and ******** made ** laugh a few times 10 out of 10 definitely recommend 

Lisa M 

on BBB

2 years ago

I requested a larger suv and they just refused , there was a Yukon sitting there and refused to rent it. They stuck us in a mini van ,wich we hated . Then have not refunded my 300.00 deposit . They keep. Giving me the run around . Van was returned washed wiped down ,vacuumed and full of gas . Crooks is what they are ! 

Margaret G 

on BBB

2 years ago

I think they dont know how to treat customers. I was told there were no cars to rent, maybe tomorrow, told me I was on a list, again no car next day still on list, was stranded at hotel for the week and no car and no call. Would have been nice to be treated like a customer. You surely dont deserve any stars. 

Ivonne P 

on BBB

2 years ago

Absolutely atrocious. Rented a car that broke down 3 miles from airport. Roadside assistance is abominable. They said they could not help us until we were in a safe location (our car broke down on the freeway). When I asked what next steps would be, they hung up. How can this company still exist with such poor vehicle maintenance and service? I will *never* be renting from this company again 

Jay H 

on BBB

2 years ago

Will never rent from ******* ***** ******* location again. Lot of back end costs not fully explained up front. Pouring rain when car was picked up. No way to see any damage especially hail. When returning car inspector says he sees 3 dings from hail. mgr says they would not have rented car out if three small hail dings were noticed up front. Was pretty much told your pre rental inspection means nothing anyway if their inspection is different. Three total hail dings warrant repairing total hood and roof. No way. When asked th... read more

Steve B 

on BBB

2 years ago

This place by far is the worst. Reservation for MONTHS for a trip across country. Informed 10 hours before pick up that they don't have it. Did NOTHING to help at all.