Enterprise Rent-A-Car

William S. 

on BBB

2 years ago

Our flight From from ******* on May 4 came into ********************* at 12 midnight, The rental place closes at 12 midnight so I called them up and they said they would have someone their for two hours with a car. When we arrived it was 12:15 am Friday May 5, we looked for someone from the rental company and there was no one there. We Were Stuck. There was no one at the airport. We Had to call my son and wake him up to pick ** up. This is unacceptable. We were not charged 

Barry R 

on BBB

2 years ago

We took our 2019 Chrysler Pacifica in the repair shop on 5/2/23 after a minor accident. We rented a 2022 Pacifica from your Miamisburg, OH location. The friendly driver picked us up at the shop as scheduled and took us to Enterprise. The entire staff was very friendly and professional--especially *****--who we primarily dealt with. He was very knowledgeable and helpful. The vehicle was immaculate and in very good shape--except for a small ding near the left rear wheel well and a small chip in the lower passenger-side windshi... read more

Andres B 

on BBB

2 years ago

*Enterprise in Woodland California* Rented a car from Enterprise back in Feb of this year for a week. Was charged $577.34 with a $230 deposit to be returned when the car is returned. I returned the car and it checked out other than gas usage which was taken from the deposit, so only $200 was going to be returned to me, they said would take a few days to clear. A few days go by and I still haven't received my deposit so I call them and they say it'll take a bit longer. A week and half go by I check in with them again and they... read more

Matthew P 

on BBB

2 years ago

I was supposed to have a car available for an insurance claim through Erie Insurance and be picked up at ******* ********* (Cleveland Oh area). The person from Enterprise was over 20 minutes late, so I had to Uber to work for a meeting as there was no way to get back to Enterprise and then to work in time via the late Enterprise pick up. I called Enterprise the next day and asked them to have the rental pick up move to my community - North Olmsted. "No Problem", the representative said. The next day upon arrival ... you can ... read more

Veronica P 

on BBB

2 years ago

I was charged $191.26 approximately for towing due to mechanical issue with the rental car. The rental was covered by insurance company. When the oil light can on when the local branch was closed and o called the number on my retail agreement to have the car towed. They never mentioned a towing fee and made a reservation for a swap out at Washy ***** Airport location. Several attempts by me to have the regional manager and local manger to call me with no response as of today. I have filed oral requests over the phone since J... read more

Babara O 

on BBB

2 years ago

I rented a SUV last weekend to go to Norfolk Virginia for the weekend, The SUV ended up having issues, the door was hard to close, the mirror was stuck on night vision and would not change to day.. The smell of smoke was so strong it was coming through the vents, it was awful, so I called roadside service and they said they would come pick it up and give me another vehicle, They gave me the run around, they said they would deliver it to where i was, never happened, customer service was rude and , they kept asking where was t... read more

Marsha B 

on BBB

2 years ago

When my car was totaled out my insurance company reached out to Enterprise so that I could get a car while I looked for a new one. After a week I called my insurance company and didnt get an answer so I reached out to Enterprise so that I could check and see when my rental car was supposed to be returned because they couldnt tell me at check out. I was told that I had 30 days from the pick up time to return the vehicle since I was looking for a new car. I explained to the representative that I could not afford to pay out of ... read more

Dan P 

on BBB

2 years ago

I rented a car from enterprise boardman-****** location for one day 4/14 - returning 4/15. The rep who helped me advised that if I don't drop the car off after 2pm to give keys to representative in their auto section. It is open until 5. I dropped car off at 2:50pm, parked car in car port, and the rep said to just call monday or tuesday to validate they had it. I flew home to ***** on 4/16. I called tuesday, and left a message with their customer service department who relayed the message. All settled in mind. Wrong. today, ... read more

Ro S 

on BBB

2 years ago

Horrible experience with customer service, I had to literally call the police for this situation! I recently booked at the Chapman Road location (Chattanooga, Tennessee ) because the branch manger ****** ** ********decided he didn’t want me to use my employee discount . He was extremely rude and racist ! Not to mention this a while back he was steps away from getting to a physical altercation with a CUSTOMER , which is why I’m confused to why he’s even still with the company ! Enterprise please do better with the employees t... read more