Enterprise Rent-A-Car

Michael H 

on BBB

2 years ago

I rented a car from the Cookeville,TN location. When I returned the vehicle they tried to charge me for gas and a smoking fee. When I asked why I was told it was smoked out. When I asked for an explanation the girl repeated herself. When I asked for a manager I was put on hold until I hung up. When I called back in the manager informed me she had already gave me the credit and would not be charging me for smoking yet still never gave me an explanation. They then informed me that a dent in the vehicle needed to be paid for. T... read more

Anna U 

on BBB

2 years ago

Has bias rules against local ppl. No empathy when they acknowledge they made an error. They dont care to fix or adjust issues based on their company guidelines even though they previously without requesting did the exact opposite of what they claim not to do. Enterprise *** is a dreadful place to rent a car and the manager doesnt care about customers and their hardship caused by enterprise. Loss time and money. 

Daniel Z 

on BBB

2 years ago

I rented a car in Burlington,ma 3/2-3/23/2023. I retuned the car and over a week later they charged my credit card $224 for roadside assistance that i did not ask for and declined. They still had my credit card info over a week later? WHAT!!!!! I tried calling them and they do not pick up phone and cannot leave message. I drove over there and asked for copy of rental agreement. I realized they never gave me a copy when I rented car. They told me they don't have one but said they knew I asked for roadside assistance. I told t... read more

Geneatra G 

on BBB

2 years ago

I rented a car from Enterprise and had to take the car back to the facility 3 times within the month's rental period. Finally the car had to be returned because the engine was damaged due to low oil. 

Lavetta J 

on BBB

2 years ago

Enterprise Rent a Car in ***********,** I rented a car from Enterprise for my birthday on 4/21/23 and my bday was 4/23/23. I thought this would be a great time due to the fact that I had never had any problems with Enterprise before. I rent cars from them all the time and they know me by first and last name. Anyways, I had the car for about 3 weeks and they charged me a deposit that I never received back and they also told me that I got money back over $700 worth of money and it never came back to my account. Everyday I was ... read more

David L. 

on BBB

2 years ago

An employee of enterprise hit me in their rental car. The contact **** doesn’t resolve anything and they haven’t fixed my car. It’s been over a week. No communication with results. 

Mickey B 

on BBB

2 years ago

Individually and as a company we rent from Enterprise frequently. However, the last 2 rental experiences have been horrible to the point that leaves us no choice than to go though the BBB platform for the management team to wake up and be accountable for their mistakes, poor customer relations and most importantly, lack of integrity. I have gone through all the channels available to have my issues resolved and have not received any response nor even an apology for the unprofessional behavior by the management team whatsoever... read more

Matt T 

on BBB

2 years ago

I rented a car from them at the ***************. I drover to *******, ** to attend The Masters. I came out of a restaurant to find the car missing. I see it on the back of a tow truck across the lot. After chasing down the truck they didn't stop. The Sheriff on site called it in and told ** it had been repo'd and he couldn't do anything. After 20+ calls, tweets etc. 41 days later I get a call telling me it was my fault the car was towed. I am only trying to get my items from the trunk back to which I am told, not their probl... read more

Sandra H 

on BBB

2 years ago

Worst experience ever at the *************, ***** location. ****** manager put me in the last rental vehicle they supposedly had left that was arranged through my insurance company. Well to make a long story short failed to disclose this was an elite SUV that I would be responsible for almost ***** more to what my insurance was being billed per day. So multiplied by 15 days not a happy camper considering information was never disclosed. When inquiring about charges being deducted from account told me was being rude and hung ... read more