Enterprise Rent-A-Car

Lillian C 

on BBB

2 years ago

Got a rental after my car was stolen. They billed me for the month of parking at a lot that I had already paid and reported the new plate. I have sent them proof of payment. The parking rep realizing their mistake reimbursed enterprise and lot sent them proof that I had paid. It's been 2 months and I still am waiting to be reimbursed. Everytime you call customer service you get the same story line " I will escalate your account, please wait **** business days". Still waiting!!! 

Lillian C 

on BBB

2 years ago

Got a rental after my car was stolen. They billed me for the month of parking at a lot that I had already paid and reported the new plate. I have sent them proof of payment. The parking rep realizing their mistake reimbursed enterprise and lot sent them proof that I had paid. It's been 2 months and I still am waiting to be reimbursed. Everytime you call customer service you get the same story line " I will escalate your account, please wait **** business days". Still waiting!!! 

Kathy C 

on BBB

2 years ago

Wish I could put zero stars!!! DO NOT BOOK A VEHICLE WITH THEM!!! We had a reservation and were scheduled to pick up at 11am to leave for a business trip in *********, we had to cancel!! Because they said they might get one by tonight!!! What Im the world!! This is absolutely absurd and the most ridiculous thing Ive experienced! HORRID BUSINESS!!! 

Lillian C 

on BBB

2 years ago

Got a rental after my car was stolen. They billed me for the month of parking at a lot that I had already paid and reported the new plate. I have sent them proof of payment. The parking rep realizing their mistake reimbursed enterprise and lot sent them proof that I had paid. It's been 2 months and I still am waiting to be reimbursed. Everytime you call customer service you get the same story line " I will escalate your account, please wait **** business days". Still waiting!!! 

Robert M 

on BBB

2 years ago

I have worked with ***************************** from ****************, VA ****** multiple times (regrettably my car keeps getting hit while innocently parked on the street). ****************** recommends Enterprise for rentals and I have been lucky enough to work with ******* each time. ******* is friendly, knowledgeable, efficient, kind, and energetic -- always greets you with a smile. I recommend ******* and Enterprise if you need to rent a car. 

Robert M 

on BBB

2 years ago

I have worked with ***************************** from ****************, VA ****** multiple times (regrettably my car keeps getting hit while innocently parked on the street). ****************** recommends Enterprise for rentals and I have been lucky enough to work with ******* each time. ******* is friendly, knowledgeable, efficient, kind, and energetic -- always greets you with a smile. I recommend ******* and Enterprise if you need to rent a car. 

Debra A 

on BBB

2 years ago

I attempted to make a reservation, however was unable to do so online. Went into a local office and requested a rental for one day, possibly two. I was not given a contract. The car was very dirty, had no hubcaps on both front tires, drove kind of wobbly. I spoke to ************* about swapping out the car if I kept it an additional day. Early the next morning I was called to come in to swap out vehicle. Upon arriving there I was told that on Saturdays they close at 12:00 noon. I was called at about **** am. Since I didnt ha... read more

Debra A 

on BBB

2 years ago

I attempted to make a reservation, however was unable to do so online. Went into a local office and requested a rental for one day, possibly two. I was not given a contract. The car was very dirty, had no hubcaps on both front tires, drove kind of wobbly. I spoke to ************* about swapping out the car if I kept it an additional day. Early the next morning I was called to come in to swap out vehicle. Upon arriving there I was told that on Saturdays they close at 12:00 noon. I was called at about **** am. Since I didnt ha... read more

Debra A 

on BBB

2 years ago

I attempted to make a reservation, however was unable to do so online. Went into a local office and requested a rental for one day, possibly two. I was not given a contract. The car was very dirty, had no hubcaps on both front tires, drove kind of wobbly. I spoke to ************* about swapping out the car if I kept it an additional day. Early the next morning I was called to come in to swap out vehicle. Upon arriving there I was told that on Saturdays they close at 12:00 noon. I was called at about **** am. Since I didnt ha... read more