Enterprise Rent-A-Car

Sawyer G 

on BBB

2 years ago

I rented a car from enterprise in ********* and had it for two weeks, during that time it never left the ****************** and I didn't even use half a tank of gas while I had it. A few weeks after I returned my rental I received an email from them saying they were billing me $87!!! For two citations for parking tickets in ************!! Now obviously I was not in ************ nor have I ever been. I called enterprise and kept getting the run around and was told it wasn't enterprises problem I also got transferred to 6 diff... read more

Bob L 

on BBB

2 years ago

Reserved a car yesterday online and received confirmation email it would be ready for pickup today at 10:30. Received a call this morning at 8:14 telling me they didn't have a car available and wouldn't until maybe in the late afternoon (I needed the car before noon) or tomorrow. I see this as fraud and false advertising. 

Sara S 

on BBB

2 years ago

This is the biggest ******** company ever. Terrible terrible terrible. Got a flat tire and had a spare put on at a cost to us. The customer service tells us they have a van available at a location near us. We go to the location only for them to tell us that they have no vans and customer service lies to customers all the time. DO NOT USE ENTERPRISE. THEY WILL DESERT YOU ON THE SIDE OF THR ROAD. 

Michael H 

on BBB

2 years ago

I will give them -0 stars. This company is a joke. Called the number to rent a car, he wasted my time for 30 mins giving out my info. Reserved the ride and was given the confirmation number through email.Drove 1 hr out of my way to pick up my rental. Got there and they told me sorry, its booked. WTF? Needed a mini van to get my mom back from ***** since she broke her leg and I have a sports car that wouldnt work for her. Had to drive back another hr home and make a few extra phone calls to get my mom back. 2 1/2 hrs wasted w... read more

ALSIA G 

on BBB

2 years ago

NEED TO CHANGE POLICY WHEN **** ARE LOCKED IN THE ***** BECAUSE IT HAPPEN TO ME ON SUNDAY 6/18/23 AND THEY TOWED AWAY THE *** WITH ALL MY GROCERIES THAT I BOUGHT FOR MY PARTY AND I SPENT $156 AND MY FOODS WAS NOT GIVEN BACK TO ME OR GIVEN BACK A CALL AFTER I CALL THEM 3 TIMES UP TO THIS 6/22 NO CALL. THEY NEED TO HAVE SERVICE WHERE THEY CAN HELP ON THE **** NOT TO TOW AWAY THE VEHICLE, I HOPE SOMEONE IN AUTHORITY WILL CHANGE THIS POLICY IT NOT FAIR TO CUSTOMERS, ALSO SOME ***S YOU CAN GET TO THE ***** FROM THE BACK SEAT THIS... read more

Joseph V 

on BBB

2 years ago

My vehicle was involved in an accident back on March 7th 2023. Progressive rented a vehicle for me on March 12 and have had 4 different vehicles with 4 different contracts since. All contracts have been paid in full with deposit amount increasing each contact. Starting at 50 and the last at 250. Now I am in a bit of a bind with the settlement and working out the details on my vehicle with progressive but its just a matter of time when I will get a new vehicle. The last contract and final vehicle was returned today as request... read more

Oluwole O 

on BBB

2 years ago

Negligence, Disappointment, and Failure to Provide: Enterprise Car Rental's ******** Ave Location Renting a car is supposed to be a convenient and hassle-free experience, but for one group of customers at Enterprise Car Rental's ******** Ave location, it was anything but. Instead of a smooth rental process, these customers were met with negligence, disappointment, and a failure to provide the vehicle they had reserved.I had reserved a 15 passenger van for a family vacation, but when they arrived at the ******** Ave location ... read more

Larry M 

on BBB

2 years ago

Picked up a giant Ram pickup truck from Enterprise rent-a-car in ********* **. Sent there by progressive insurance.I was expecting a small or medium sized car, but the last non- pickup (a **** Edge) left just as I arrived. The people were nice but selection was non existent.I'm 5'8, 78 years old, trying to climb into a 4 door truck. not very good Enterprise.I stayed overnight in *********, and contacted Enterprise about a smaller vehicle.Enterprise said they would "hold one" for me at the airport if I could go get it.Ok. Wen... read more

Preston R 

on BBB

2 years ago

Had reservations set for the sixth year in a row at the same location we always rent from. We have always had great experiences with enterprise, I guess that's because we never had to fix an issue. Now here we are 3 days later still waiting for a call back from their "supervisor" after being told many times there were no supervisors. Then being hung up on from the customer support line. Absolutely ridiculous, none of the people I have dealt with had a care in the world, one person said it should be up to 30 minutes before we... read more