Enterprise Rent-A-Car

Jamie B 

on BBB

2 years ago

Rented a car that tags were expired, 2 places on tire where rubber is missing, need oil service, no windshield fluid., wasnt detailed, smelt like smoke. Have been waiting 3 days for replacement. Paid $1400 and havent been able to even use the car for 3 days after getting pulled over. Enterprise is a joke. 

Tom J 

on BBB

2 years ago

STAY AWAY!!!Booked 2 cars in February for a group rafting trip in *****. Flew into *****, **** to Fairview Street Enterprise and told no cars as were 2 hours past a noon pick up listed on the reservation. Have an hour window we were told. Reservation does indicate a pick up +/- time frame pick up. Really??? Mgr was rude demeaning and could not care. Spoke with this mgr the day before about our reservation and no mention of a pick up window. We would have easily paid then, no problem.Bottom line they did not have our cars and... read more

Paul V 

on BBB

2 years ago

Rented a car from Enterprise in ********* after a negligent driver totaled my wife's car. It died coming up to the hill to our house, roughly 1 hour and 15 minutes away. On my first call for roadside assistance, they handed me off to the closed ********* rental office. I tried again the next day, only to be told by agent ID #****** (Kewayne) that I would have to drive myself an hour to another Enterprise in ********* roughly one hour away, to get another car. The agent refused to send a replacement vehicle to our location, a... read more

Samirawit A 

on BBB

2 years ago

The people that work there are decent but the business itself has SHADY practices. Beware of the protections being offered to you at checkout of a vehicle. They offer it to you with the knowledge that your insurance company already has those protections on your rental vehicle. And your insurance company will probably let them offer it to you anyway due to the greediness of both entities. 

Donna W 

on BBB

2 years ago

"Enterprise is loaning out shiny lemons" This is been the worst experience I ever had with Enterprise. I've rented cars with them for many years. I had a 15 passenger van reserved for pickup on June 29th 2023. On June 27th 2023 I received a call from the manager at the ***** office in ********. And said that they could not accommodate my reservation, so they forced me to have two vehicles. One was a minivan the next one was a Dodge Durango. When we got the Dodge Durango the *** for the tires was at 59 and the representative ... read more

josh e 

on BBB

2 years ago

Will never rent from here ever again planned a rental out almost 2 months a month before I call to confirm type of car and took 45 mins to get answered and placed on hold 3 times. They told me they don't always get the type of car I asked for but would call me back and should be able to before my pick up date and time I was like ok and they said would call before to let me know. So I get a call today and guess what they had no idea and they don't have any car in this class at all now and then on top of all of it I had to ask... read more

Lindsay D 

on BBB

2 years ago

Every time I walk into Enterprise in ********, ** I am always greeted with a smile . The manager and the employees are always nice and welcoming. I booked my rental online as I always do and I was curious as to how upgrades worked , so I asked . Never be to afraid to ask about an upgrade as the worst they can say is no . I got upgraded to a van and we absolutely loved it , so much that I rented the exact van for our family vacation next month . Thank you for always taking care of our family . Sincerely, The ******** Family 

Phillip M 

on BBB

2 years ago

Watch out for the toll Scam. They charged us for their driver going on the interstate. My wife returned the vehicle at 4:00pm but they marked it down as 5:00pm and are charging ** for the toll and fees. The driver went a route that was 2 miles longer to go the interstate. Also one of the drivers that picked her up was going well over the speed limit and endangering everyone on the road.We will never use enterprise again. 

Nicholas W 

on BBB

2 years ago

0 stars. *********** ** location. Returned car that we were forced to get after having our car struck while it was parked. Other drivers insurance company paid all costs other than the $100 deposit we were forced to make. When they finally decided to check the car in days after its return we were called and asked for an additional $100 because they found dog hair. Now the car rented to us has leather seats and we own no dogs and my wife cleaned it before return.. I have spoken with the branch manager and was called a liar ab... read more