Enterprise Rent-A-Car

Daniel J 

on BBB

2 years ago

I would give zero stars if I was able. We reserved 3 vehicles for a church mission trip in early May, we were in need of a very specific amount of seat belts and space for gear. Monday July 17th we received a call in the late evening that they may not be able to fill our order completely. Today July 19th, 4 days out from picking up we were called and notified that there were no vehicles us to have at all. Given a oh well attitude when asked what we were supposed to do about no longer having transportation for our trip. We wi... read more

Danny D 

on BBB

2 years ago

I leased a car from Enterprise in mid March of 2023.(due to 2016 Lexus totaled in accident).When I picked the car up I told the sales rep the car showed a check engine light on dash. He stated it needed an oil change. I drove the car less than 2 weeks. The last 3 days it just sat at my house. The reason being my sister had died and we rode with our daughter to *********** for funeral Upon return, I got in the car to return it to them but discovered engine was acting up. I called Enterprise and told them my grandson would fol... read more

Darin G 

on BBB

2 years ago

Reserved a standard SUV, was given to someone else and I was downgraded and told it's the same class which it wasn't and I showed the gentleman on their website. He then proceeds to get an attitude and ignore me and I told him that I wasn't going to rent the vehicle you're trying to give me cuz it's not the class I reserved, I've had this problem in the past they've always upgraded me or taken care of me in some way This time this guy was just a flat out jerk! He then proceeds to tell me they're not going to rent to me anymo... read more

Chris L 

on BBB

2 years ago

Enterprise is always my go to for rentals. Always helpful, answer all my questions, (I never reserve on line always in person).Recently had an issue with vehicle after leaving for vacation, called to inform them of problem. Gave a discount on return. 

Amy B 

on BBB

2 years ago

Ive been using them for months, and have only had good experiences. All the staff members *** worked with have been friendly and helpful and bend over backwards to accommodate you. Never had a problem picking up a car or with any hidden charges. Deposit is always refunded the day after I bring the car back. 

Donna G M 

on BBB

2 years ago

I will never rent a Dead dog from Enterprise ever!. I was recently involved in a 3 vehicle collision while sitting at a stop sign. My insurance company will pay 80% of my rental bill, the lady who hit me is ********** and they personally called Enterprise to rent a car for me and Enterprise still wants $ ****** from me. I'm 69 years old. I have lost 2 husbands. My 43 year old son has stroke on December 18, 2022, and I care for himI'm in between pay periods and have about $10.00 to my name. It's ALL ABOUT THE MONEY. There are... read more

Michael W 

on BBB

2 years ago

I had a wonderful experience with Enterprise. Somehow the psychics on their staff had again located an office where it would be convenient for me. Customer service by TK was both very pleasant and highly efficient. The provision for after hours return of the vehicle was easy to accomplish. 

Dennis P 

on BBB

2 years ago

I was very disappointed from my experience with this local Enterprise car rental location (*************, ****). First, it took about ***** minutes to be picked up and to receive the car. I was expecting **** minutes. They already had all of my information, so why did it take so long? Poor service. Then the car we were given reeked of cigarette smoke when we received it, so I reported it that day and was told to return it to exchange for another car. So we did return it, only to be told by the local company that they couldnt... read more

Gina T 

on BBB

2 years ago

I rented an Infinity from Enterprise in April of 2023 in *******. The vehicle has a panoramic sunroof (which I also have in my Lin**ln). It was a warm Spring day, so my 7 year old grandson asked that I open the sunroof. The car had been sitting in the drive way for a few hours in the sun, so I thought it would was a great idea. Before pulling out of the drive way I opened the roof. Upon doing so, a portion of the upper windshield made a huge explosion and shattered, so I immediately closed it again. However, I didn't have an... read more