Enterprise Rent-A-Car

Jody T 

on BBB

2 years ago

Horrible experience! Reserved online and even called customer service to confirm size of vehicle availability. When we were dropped off, they wouldnt give us the vehicle because it was reserved prior. They could not find ** a vehicle to seat 7. There were multiple enterprises within an hour radius.. We were at ****** ************ office would not call back. Stuck and given the run around . 

Beth M 

on BBB

2 years ago

Everyone at Enterprise at the *************** was phenomenal. Woman at the counter who took care of us 5/18/23 at 11;00 was really kind. Even the nice lady checking ** out of the garage was nice. We had a wide range of vehicles to choose from. Drop off was equally smooth. A really nice experience. We will use them again! 

Kendetric B 

on BBB

2 years ago

When theres a problem with a vehicle, they will attempt stall tactics in order to have you say in that vehicle. If its not the same place you rented from, they ask where did you rent if its not from them they always say they dont have anything available even though youre looking at vehicles that should be available. Im now driving the worst vehicle Ive ever driven because they didnt want to switch it out. Car veers to the left and it shakes when you go over 60 mph 

Madison B 

on BBB

2 years ago

I reserved a rental for a 3row suv. When I arrived at the ************ ** location I was told they did not have one for me. I never received a call or a voicemail to inform me of that. At first they didnt want to even help. It was my husband who suggested that they call another location to have one picked up. They had one an hr away in ********** ** and received a minivan. All good right. Nope. When I got home the check engine came one. I called roadside assistance and was informed Id need to take the vehicle to the closest ... read more

Jo T 

on BBB

2 years ago

Car renters beware. Be very careful if you rent a car with preexisting damage from Enterprise. Regardless of what the agent says about documenting the damage on the contract, you must double-check that it actually is documented.I rented a car that already was damaged and the agent stated that they documented the damage on the rental contract but did not. I took pictures of the damage just in case. After returning the car, Enterprises Damage Recovery Unit (DRU) filed a claim against me for the repairs. Even though the local a... read more

Clee C 

on BBB

2 years ago

Went to this racist location to pick up a car. Me and my wife we’re leaving town for my daughters graduation. These people almost screwed up our trip thank goodness for *****… I should’ve known by being in Gastonia, which is Trump country. Dealt with a very racist nasty guy named Josh, who claim he was the manager. This company doesn’t have respect or value of their customers. If you need a rental car, go to ******* are ***** they treat you like value customers…**** ********* ***** ********* ** ***** 

Terrence F 

on BBB

2 years ago

I rented a car because someone had crashed into me, so my car was out for repair at ******* *********in Hollywood. When my car was repaired and I went to Caliber to pick it up, I brought someone with me, so we could then drive the rental back to Enterprise on Hillhurst. Someone at Caliber told me just to leave the car there and they would get it back to Enterprise. I trusted he was correct and that Enterprise could trust Caliber, its agent. I knew I had minor damage to the front lip of the car, which I had documented with ph... read more

Marie P 

on BBB

2 years ago

Ive had THE WORST experience with Enterprise the last 2 times getting a rental vehicle through them. The 1st time I needed a car because of a car accident and totaling my vehicle. I had a reservation for a rental and when I showed up they had given the vehicle to the customer ahead of me. They said I had arrived late (by 15 minutes) and that there wasnt anything they could do, they didnt have any other vehicles and they had no idea when the next one would be available. The rental was ALREADY PAID FOR. My question to them was... read more

Marcel M 

on BBB

2 years ago

Not even a star deserved.says: ***************** made reservation under my name at ********** branch. When we showed up, they claimed no cars available, and its going to be 2-3 hours, but theyll call **. After 3 hours and no call, weve called the branch, and theyve told ** the car was waiting for us. We showed up, and theyve told ** the phone person made a mistake, and we are out of luck. We were NOT the only ones on that situation. Then the frond desk girl, very rude, says shes going to cancel our reservation. We told her N... read more