Enterprise Rent-A-Car

Karen W 

on BBB

2 years ago

This company is scamming people out of money by telling them their insurance will pay for rental but they have to pay the taxes on the rental. They are then giving the customer a more expensive car than their insurance will pay for and charging them for the upgrade. They sent me paperwork for one price then sent my insurance another price. Never did they ask me if I wanted an upgrade. They instantly deducted the ***** deposit they require as well as the money they said the taxes would be which totaled ******. ended up needin... read more

Clara D 

on BBB

2 years ago

My experience with Enterprise in ********* was very disappointing. The rental car was dirty inside and out. Seats had stains that had not been properly cleaned. What got me was once I got on the interstate the tire blew out. I feel they did not properly check the car out. I feared for my life on that very busy interstate. I had to call for a state trooper to change tire. 

Clara D 

on BBB

2 years ago

My experience with Enterprise in ********* was very disappointing. The rental car was dirty inside and out. Seats had stains that had not been properly cleaned. What got me was once I got on the interstate the tire blew out. I feel they did not properly check the car out. I feared for my life on that very busy interstate. I had to call for a state trooper to change tire. 

Clara D 

on BBB

2 years ago

My experience with Enterprise in ********* was very disappointing. The rental car was dirty inside and out. Seats had stains that had not been properly cleaned. What got me was once I got on the interstate the tire blew out. I feel they did not properly check the car out. I feared for my life on that very busy interstate. I had to call for a state trooper to change tire. 

Becky W 

on BBB

2 years ago

Yes, We rented a vehicle with you enterprise and drove to our destination we received 2 warning lights for tires and oil and filter maintenance! Now instead of doing what we had planned for the day we are spending it waiting for the car service to be done! I called the local branch we rented from and all they offered us was a 10% for a lost day of what we had planned! I asked for an extra day for free and was told no that's all my manager said they could do??we only had 2 days to do what we had planned! Thanks ******, ** Ent... read more

Drew E 

on BBB

2 years ago

I would give less than one star if possible. Very unorganized, and not knowledgable about their contracts the with insurance companies they deal with. There was another lady in at the same time complaining why didnt yall tell me you didnt have a car available for me. Enterprise ***************, ** 

Robert I 

on BBB

2 years ago

Reserved a car for 1-way travel through their representative/agent. Received a confirmation number and voucher to check in on their app. Arrived 2 hours later to ****************************, *********** ** location and was flatly refused the rental because the location did not want to rent the vehicle for a one-way travel and supposedly rented it out already (even though their lot was full of vehicles.Wasted 2 hours time and money for Uber to travel to location for rental only to find out at pickup that the rental was not a... read more

Becky W 

on BBB

2 years ago

Yes, We rented a vehicle with you enterprise and drove to our destination we received 2 warning lights for tires and oil and filter maintenance! Now instead of doing what we had planned for the day we are spending it waiting for the car service to be done! I called the local branch we rented from and all they offered us was a 10% for a lost day of what we had planned! I asked for an extra day for free and was told no that's all my manager said they could do??we only had 2 days to do what we had planned! Thanks ******, ** Ent... read more

Drew E 

on BBB

2 years ago

I would give less than one star if possible. Very unorganized, and not knowledgable about their contracts the with insurance companies they deal with. There was another lady in at the same time complaining why didnt yall tell me you didnt have a car available for me. Enterprise ***************, **