Enterprise Rent-A-Car

luis m 

on BBB

2 years ago

I went in to rent a car Calhoun Ga I met this Horrible human being named *** I had a reservation and the first thing he asked why are you renting a car with Florida DL?? Really?and then he goes before I rent you this car What Hotel are you Staying in? really and then he goes why are you here?? Disrespectful abusive And probably racist renting a car has nothing to with That kind of questioning Not even a cop would ask Such Abusive Unlawful questioning Enterprise needs to send those thugs packing!!I will never send anyone to T... read more

Larry S 

on BBB

2 years ago

*** ****** ** ******** ** ***** Reserved a car at this location by calling the number they have listed and was told that there were cars available for today. Went to pick the car up and mentioned the reservation and they said they had nothing available. Later called the number again to see if they would say there is car availability and was told that yes, they had cars. Pretty sure the number they have listed is not any connection to the number of the actual location. People working there seemed to have no idea what they wer... read more

John H 

on BBB

2 years ago

I had a car reserved for this morning. It was supposed to be ready for me at my autobody shop in Tyler. It was not here and I have been waiting here for 45 minutes. I can deal with them not being here, but I’ve got appointments and I don’t need to say that they will have a car at a pick up location unless they’re going to actually have it here **** **** 

LABROS H 

on BBB

2 years ago

I rented a car from their site on Irving ***** *******, while my insurance was handling my claim after an accident I had. They did not provide me the type of car that my insurance would cover claiming that they did not have that size available. They told me they would have the covered size in a few days. I called and called, and every time I was getting the same answer: "we will have a smaller car in a few days".By the time my claim was resolved, and my insurance paid their share, I was stuck with an extra bill for over $500... read more

Sherry T 

on BBB

2 years ago

I needed a rental car due to an accident. Second party insurance was responsible to pay. This was my first time renting a car through the insurance. In speaking with the rental company, Enterprise Rent-A-Car in Quincy Massachusetts, it was not disclosed upfront that I would be responsible for additional charges related to the inability of the rental company to provide a sedan over an SUV. The SUV incurs additional charges that were not disclosed to me and my husband at time of rental. I was told that insurance would cover th... read more

Maryn K 

on BBB

2 years ago

I called to confirm my reservation, the enterprise number I called confirmed that at the location I was going to they would have a vehicle for me. (Reservation Number: ******) Location **** * ******* **** *** **** ******* ** *****. When I got to the location, they did not have a vehicle ready for me. They told me that even though I called Enterprise, that I called the wrong Enterprise because I spoke with an enterprise agent in a different country. They made it sound like it was my fault. They were not helpful in assisting m... read more

Elizabeth D 

on BBB

2 years ago

Charged me over $8000 on my credit card. Charged me their insurance at ***** a day and then also on my rental agreement $9 a day extra instead of $6 a day for my upgrade using the the car I selected, and when they agreed to resolve the issue I have have not received any response after calling them and emailing several times. 

Chelsy A 

on BBB

2 years ago

I reserved a rental in south ******* back in 2018 and was placed on the do not rent list because their employees refused ********** a car if I didnt get their insurance. I always rent cars and have rented with enterprise several times never needing their insurance. I had my own car insurance and also purchased insurance through Hotwire like I ALWAYS do. I defended myself and got upset because I had a three year old and we were stranded at their HOOD location because they discriminated against me being a young black woman. An... read more

Seabron G. 

on BBB

2 years ago

Good evening I totally disappointed and discouraged to use the Bartlett Enterprise location. Today my son got his first call about updating his rental contract which he has been in since 12/09/2022. When my son and I got there I was told that I owe 616.42 dollars to close out the account for usage from 01/05/2023 thru 02/13/2023 0950 hours. At this time I asked the rental clerk why I owe so much and she stated I tried calling several times before the contract rental expired. This I told her I never received a call or voicema... read more