Enterprise Rent-A-Car

Arlene B 

on BBB

3 years ago

They should check all products before selling wrong brakes on my car 

Peggy B 

on BBB

3 years ago

Talk about a bait and switch......I think Enterprise car rental on ******* **** ********* ** is a very dishonest business. I was told Enterprise would drop off a rental car at the autobody shop where I was leaving my car to be repaired. ***** from Enterprise showed up with a nice vehicle, nothing elaborate, not a Lexus or a Cadillac by any means but a nice vehicle. He then said we have to go back to the Enterprise office and I thought it was to drop him off.....NOPE....once back to the Enterprise office I was told that I cou... read more

Nan B. 

on BBB

3 years ago

I rented an Enterprise car on July 20th at the ******* airport. On July 23rd I lost the keys to the car and called Enterprise roadside assistance. The Enterprise roadside assistance representatives did not know what to do or how that could help- not did they care. I speak okay Spanish but I absolutely could not understand 5 out of the 9 roadside assistance people I talked to. After 5 hours of calling and begging for assistance, I finally got the car towed but was left without a car. I had the Car for less than 3 days of the ... read more

Kolby B 

on BBB

3 years ago

Horrible experience the the enterprise on *************************************************************. Manager horrible customer service skills and little to zero knowledge about how handle an issue they created! Unauthorized charges on my personal card due to an error on their behalf. They have offered zero resolve or help. This location needs investigated, and audited. 

Lucinda E. 

on BBB

3 years ago

Enterprise is the worse rental car company . Had a reservation for a standard SUV. on the day of I got a call an hour before saying it would take about 2 hours to get my car. After 3 hours I still didnt have a car terrible customer service they are all a bunch of liars. Will never use ENTERPRISE again. 

Jose A 

on BBB

3 years ago

BEWARE. Last Tuesday, July 19, 2022 I stopped by Enterprise rent a car on ***************************************************** to rent a car because my car was being worked on at the **** dealership. Initially they appeared friendly, however upon returning the rental car, this is where my experience changed dramatically.I remember the gentleman who delivered the car to me on Tuesday, his name was ***, he took me around the car to do the initial inspection. He told me to point out anything that I saw that might have to be no... read more

Donnell T 

on BBB

3 years ago

Enterprise Rent-A-Car make errors and, it is hard to get satisfaction, or to get them to correct the mistake they made.They would charge your credit card without even consulting you about the charges even after The claims adjuster from an insurance company tell them not to. The insurance adjuster and I was lied to about an issue involving a refund.. They lied by saying I requested a bigger vehicle and there was additional cost. What kind of business tells you that you will have to wait until someone else show up for work the... read more

Ahmet E. 

on BBB

3 years ago

Apparently their software is working very well. Because every single agent that I could reach is keep on writing, filling, sending documents to Highest(!) Authority and emails are keep being sent. However problem is not being solved AT ALL. It took 3 days to change engine oil, I was left in the middle of nowhere (a ****** station) with mechanical problem and family (including infant and a small child imagine how difficult to spend whole night). It would be considered if Chicago O'Hare Enterprise manager (named *******) did n... read more

Lecia A 

on BBB

3 years ago

I was discriminated against today for being poor and not having a credit card to pay a deposit on a car to rent from Enterprise rental in ********, **. It was an insurance rental. I was gonna pay the deposit in cash, I was refused. I have been put on a waiting list first. I had to get a hold of the claim department to redo my rental time, from being on the waiting list to long. The results , being discriminated against then, due to being poor and not having a credit card. Star rating for this company is a 0.