Enterprise Rent-A-Car

Jennifer B 

on BBB

2 years ago

I rented a ****** Pathfinder from the *********************** location on Friday. Took the car and it would not start. It was 95 degrees and I was stuck on the side of the road with a 4 year old and a 2 year old. I called Enterprise and they transferred me to their Roadside Assistance. They told me up to an hour for a truck to come give me a jump. 60 minutes passes. I call again and they tell me 15 more minutes. They also told me there is a $55 service charge. 20 more minutes passes. I call again and they tell me at least 90... read more

rick r 

on BBB

2 years ago

I needed to extend my rental from Enterprise while our car was being repaired after someone ran into the rear end of our C-300. I called the Enterprise office where I rented the car 8 times (once an hour) on Wednesday, 8 times (once an hour) on Thursday, 8 time (once an hour) on Friday, and 3 times (once an hour) on Saturday. No one ever answered and the recording said to try again later. Then I called the national 800# Saturday evening and was told only the local office could extend the rental. I showed up at the local offi... read more

William J 

on BBB

2 years ago

I am an Enterprise customer, ********************************** in *********** is an excellent example of good service and a good product. It is close to ******* headquarters, and is constantly slammed with vendor business.I have found that treating the staff respectfully and courteously, and not ****************** results in like treatment from them, with the occasional miracle thrown in.Their staff is highly qualified to handle always unpredictable business with a limited inventory, and has done so every time i have used t... read more

rick r 

on BBB

2 years ago

I needed to extend my rental from Enterprise while our car was being repaired after someone ran into the rear end of our C-300. I called the Enterprise office where I rented the car 8 times (once an hour) on Wednesday, 8 times (once an hour) on Thursday, 8 time (once an hour) on Friday, and 3 times (once an hour) on Saturday. No one ever answered and the recording said to try again later. Then I called the national 800# Saturday evening and was told only the local office could extend the rental. I showed up at the local offi... read more

Lawrence R 

on BBB

2 years ago

******** ** Enterprise rent a car has best customer service and Manager is a very nice person and very efficient. My rental car developed a crack in the windshield and I rented with AMEX platinum card and Manager apologized to me for not able to switch car in ** and said AMEX will take care of the claim and we can go home. 

William J 

on BBB

2 years ago

I am an Enterprise customer, ********************************** in *********** is an excellent example of good service and a good product. It is close to ******* headquarters, and is constantly slammed with vendor business.I have found that treating the staff respectfully and courteously, and not ****************** results in like treatment from them, with the occasional miracle thrown in.Their staff is highly qualified to handle always unpredictable business with a limited inventory, and has done so every time i have used t... read more

rick r 

on BBB

2 years ago

I needed to extend my rental from Enterprise while our car was being repaired after someone ran into the rear end of our C-300. I called the Enterprise office where I rented the car 8 times (once an hour) on Wednesday, 8 times (once an hour) on Thursday, 8 time (once an hour) on Friday, and 3 times (once an hour) on Saturday. No one ever answered and the recording said to try again later. Then I called the national 800# Saturday evening and was told only the local office could extend the rental. I showed up at the local offi... read more

Lawrence R 

on BBB

2 years ago

******** ** Enterprise rent a car has best customer service and Manager is a very nice person and very efficient. My rental car developed a crack in the windshield and I rented with AMEX platinum card and Manager apologized to me for not able to switch car in ** and said AMEX will take care of the claim and we can go home. 

Lawrence R 

on BBB

2 years ago

******** ** Enterprise rent a car has best customer service and Manager is a very nice person and very efficient. My rental car developed a crack in the windshield and I rented with AMEX platinum card and Manager apologized to me for not able to switch car in ** and said AMEX will take care of the claim and we can go home.