Enterprise Rent-A-Car

Kevin H 

on BBB

2 years ago

Manager is very aggressive and rude. He ignores reservations and creates his own uses calculator instead of the computer calculations. Prices are always higher when dealing with ***. He charged me for 5 weeks at once and had my account locked and was very rude that he made a mistake. While my account was locked I had to transfer money from another account to pay for extension while doing so I was asked to come in to verify my card so the mistake wouldnt happen again and upon returning to the office they played me saying unfo... read more

Kevin H 

on BBB

2 years ago

Manager is very aggressive and rude. He ignores reservations and creates his own uses calculator instead of the computer calculations. Prices are always higher when dealing with ***. He charged me for 5 weeks at once and had my account locked and was very rude that he made a mistake. While my account was locked I had to transfer money from another account to pay for extension while doing so I was asked to come in to verify my card so the mistake wouldnt happen again and upon returning to the office they played me saying unfo... read more

Ernest M 

on BBB

2 years ago

Very Bad experience got a rental from enterprise due to an insurance claim get there they tell me all they have is a *** **** I tell the young lady I dont want a *** due to theft she tells me oh its a 2023 they cant it I get ********* the car not even *********************************************************************************************************************************************************************** my escalation to management and needing a call was under review I asked for his supervisor he told didnt have ... read more

Ernest M 

on BBB

2 years ago

Very Bad experience got a rental from enterprise due to an insurance claim get there they tell me all they have is a *** **** I tell the young lady I dont want a *** due to theft she tells me oh its a 2023 they cant it I get ********* the car not even *********************************************************************************************************************************************************************** my escalation to management and needing a call was under review I asked for his supervisor he told didnt have ... read more

David L 

on BBB

2 years ago

My car that i rented at the end of July was filthy. Used nail file in console, paper protruding from rear seat, inside of windows filthy, steering wheel sticky and large patches of last winter's salt stains in the floor mats. Safe and sanitary vehicle ad is pure **. 

David L 

on BBB

2 years ago

My car that i rented at the end of July was filthy. Used nail file in console, paper protruding from rear seat, inside of windows filthy, steering wheel sticky and large patches of last winter's salt stains in the floor mats. Safe and sanitary vehicle ad is pure **. 

Kevin H 

on BBB

2 years ago

Manager is very aggressive and rude. He ignores reservations and creates his own uses calculator instead of the computer calculations. Prices are always higher when dealing with ***. He charged me for 5 weeks at once and had my account locked and was very rude that he made a mistake. While my account was locked I had to transfer money from another account to pay for extension while doing so I was asked to come in to verify my card so the mistake wouldnt happen again and upon returning to the office they played me saying unfo... read more

Barbara M 

on BBB

2 years ago

Stay very far away from Enterprise. I accidentally locked my key in the car and no one came to help me. I was stuck at a gas pump for 4.5 hours. No one called and no one came over. I had to pay $129 to get in the car and they never reimbursed me for anything but they charged me $200 extra.*************************** 

Carissa S 

on BBB

2 years ago

Got a car where the ignition was controlled by a button instead of key insert. Car did not reliably start or stop. When I called for roadside assistance, I "opted" for text updates. I did not receive any. When I called again, I asked for an update, was told when AAA would arrive, asked about receiving updates and ******* said I already had an update and hung up. When I returned the car, I complained and showed a video of the ignition issue. I also filed a complaint with Enterprise. No response. I ended up disputing my credit... read more