Enterprise Rent-A-Car

Samantha M 

on BBB

4 years ago

I rented a car using my insurance, I got a car that was over the covered amount thru my insurance. I paid my deposit, I ended up having the car for 3 days, instead of the original 1 day. I received a call from *******, who identified himself as a manager, come to find out he was not. He mentioned that I was responsible for the charges I explained to him that either he could reach out to amica or I would, but it will be covered by insurance, my car was done that day, I returned the rental, as I told him I would. Fast forward ... read more

NM 

on BBB

4 years ago

We had a rental set up for my husband to drive to to PA for his father's funeral. When my husband showed up he was turned away for out of state license, we had only been here in KS for 4 days when his dad passed and my husband needed to get back East to plan services. We didn't even know he was sick. We were turned away and not allowed to rent. Who does that what does it matter nothing said we had to have a KS license. The person looked my husband up and down and judged him by his looks. Luckily for **** he is on his way no ... read more

Jorge M 

on BBB

4 years ago

My midsize SUV rental reservation was not honored by the Enterprise Branch #**** located at *******************************************************************. I had made the reservation online more than 48 hour earlier for pick up 3/26/2021 @ 8:00 AM and drop off 3/28/2021 @ 10:30AM. The online reservation system gave me confirmation and showed several cars and SUVs available at that location. However, the expectation of honoring that agreement was not met by Enterprise.The agent stated that they had been trying to contact... read more

Texas Traveler 

on BBB

4 years ago

These Enterprise Team Members Conducted Themselves In The Most Professional *** Courteous Manner I've Ever Experienced! I Am A Disabled US Veteran *** Needed A Car To Travel To ****** On Saturday. I Contacted This Location On Wednesday *** Spoke With *******, Explaining To ******* That I Needed A Specific Model That Fits My Body The Best. *******, Told Me That She Would Note My Request In My Reservation *** While She Could Not Guarantee The Exact Model, She Would Identify My Needs To Her Manager *****, *** Would Do Her Absol... read more

Jeff B. 

on BBB

4 years ago

Rented a car Easter Weekend at the location on West Loop in *******. Arrived and they said that they did not have any cars for me. Flew in from **********. There were 4 other people there that had the same issue. What a horrible experience, they were not sorry and offered nothing to help me out. What a horribly run organization. I have been with National Car for years and this is the same company. Stay away from them - poor, poor. 

lisa a 

on BBB

4 years ago

After having a reservation for two months at the *******************************************************, when I arrived no cars were available. The staff was not helpful in providing information on how long I would have to wait for a car to become available. When I requested to speak to the manager named ******, he was dismissive and when I told him I would contact the corporate office to complaint about their dismissive attitude and lack of help, he said I was threatening him and that I should stop video recording even tho... read more

Trina C 

on BBB

4 years ago

This is by far the worst customer service I have ever had in my lifetime. They do not even deserve one star, but have to put it down to write a review. My son rented a Yukon for pick-up on April 2, 2021 and return on April 9, 2021. There website states they take debit cards and my son had a confirmation stating he could rent with a debit card. When he went to pick it up, *****, the employee stated they do not take debit cards and there was noting he could do to accommodate him. I called and spoke with ***** and told him we h... read more

James D 

on BBB

4 years ago

Never rent from this rental agency. They gave me a prepaid nonrefundable reservation (through Chase travel points) for Friday March 25 2021. Although not advertised as such the location was not in the MIA ******** but a $10 Uber ride away. When I arrived for my 600 pm reservation 15 minutes early they told me there were no car and six people were ahead of me, and the location closed in 15 minutes. They kicked us all out without providing a single car or any assistance. I had to take a $200 Uber each way to Naples, and had to... read more

J. W 

on BBB

4 years ago

******, **. We are a family of four and had a vacation scheduled for the week of our kid's spring break. We reserved a car 2 weeks prior to the pick-up date. Enterprise in ****** (*****) called ** at 6:30 the evening before pick-up and told us there were no rentals available. We lost our reservations and money for our accommodations for our stay in Key West. I've contacted Enterprise several times via email and phone. They also kept our rental points, which we saved for a free day and planned to use on this rental which we n... read more