Enterprise Rent-A-Car

Karen L 

on BBB

4 years ago

Had a confirmation of them picking me up in Mount ****** at a body shop only to call the night before stating they did not have personnel available to drop the car off as promised. they did offer a car if I could come to Newark and pick it up-umm no that is why I specifically asked to be picked up at the body shop since I had to be to work within 30 minutes of drop off. Bad service but the only service available for this type of business so they don't care how they treat you 

Kevin M 

on BBB

4 years ago

BE AWARE of Enterprise at ********* airport.If you drop off your vehicle after hours take pictures of your entire vehicle.We dropped off the vehicle after hours without a return representative there and asked the rental representative (representative that give out cars) said we were good and to deposit key in box.We then got home to a charge of $250 extra on our card and the ** rep said because of damage.I told her I wanted pictures and to speak to someone (there are 4 witnesses to NO DAMAGE).She was quick to say I will have... read more

Ken K. 

on BBB

4 years ago

I had a car from the ********* ******* Enterprise at **********************. and ended up having to pay a $150 charge for smoking in the vehicle (cleaning costs). The thing is I have not smoked for 40+ years (I am semi-retired). I was compelled to listen to a staff member, not very interested in diplomacy, and perhaps half my age tell me repeatedly I must be mistaken because he would never make a mistake and send out a car that smelled of smoke. I guess they are perfect at this location and I am simply confused about my own ... read more

Shaughnessy D 

on BBB

4 years ago

Avoid the Deception!! I had been using Enterprise for several years. Recently, I attempted to rent a car for a road trip. I made the reservation using the exact same debit card that I have always used. It's the only card I have. Everything was fine until I attempted to add my sister as an additional driver. Suddenly, my card was no good. I could not use it at all. I even attempted to make my sister the primary driver (she has a major credit card) and me as the secondary driver, but my card was still refused. I ended up havin... read more

Wendy Neufelder 

on BBB

4 years ago

Reserved a car after my son's car was totaled. When we got there, there wasn't a car available. Then one rolled up on the lot and they did a quick inspection and sent us on our way. This car was not clean and smelled of cigarettes, so I'm guessing their "quick inspection" was just that and no Disinfecting or cleaning was done before the car was re-rented. We had it for a week and a half and was used to go back and forth to work only. It was not taken out of state or even out of Buncombe county. We returned the vehicle, got o... read more

Thomas W 

on BBB

4 years ago

This place is a ripoff because of all the additional charges and fees. The service was average, they barely spoke to me like I’m bothering them. The airport location is cheaper, next time I will go there instead. This is crazy, I HIGHLY RECOMMEND TO NOT DO BUSINESS HERE. 

Alicyn C 

on BBB

4 years ago

Where do I even start? Well... we had been renting a car for more than a year. We paid every Friday. The last car we had for 4 months. Friday came and we called to make our payment as we always did. We were informed that there was a new management team working at that location. We were also informed that we were on the tow list. We were completely shocked and confused because we had no idea why. They told us we needed to put down ANOTHER $200 deposit plus our weekly payment. We did. We paid and they said they'd talk to us th... read more

Gwyndolyn R 

on BBB

4 years ago

This is my first time renting a car and most definitely my last time renting from this company. I rented ***** from the ********* location in ************** to head to ******* for about 5 days. About 3 hours from my destination the car started to act up and we were barely able to get it into the store. We had gotten road side assistance and called them right away. First they could not find our location though we gave them the exact address 10 times and when they finally found our location they told us that they had a tow tru... read more

Debra D. 

on BBB

4 years ago

F- brought a dirty car to me + hung up on me while talking to them about a dispute.