Enterprise Rent-A-Car

MICHELE S 

on BBB

2 years ago

PICK UP FROM *********** LOCATION WAS EASY, HOWEVER THEY FAIL TO DISCLOSE THAT YOU NEED TO PAY A DEPOSIT WHICH IS REFUNDABLE WOULD BE NICE TO KNOW THIS AHEAD OF TIME. THE RETURN WAS A DISASTER AND THE MANAGER WAS VERY RUDE, WAS TOLD COULD NOT RETURN THE VEHICLE IN ITS CURRENT CONDITION(SAND AND PEOPLE HAIR ON ***PET), IF I WAS TO RETURN IT IN THAT CONDITION THEY WOULD HAVE TO CHARGE ME $$ FOR A DETAIL THEY CANNOT HAVE THIER DETAILERS TAKING EXTRA TIME TO CLEAN VEHICLES, SO I LEFT WENT AND SWEPT IT OUT. NOW MIND YOU I WAS TRY... read more

MICHELE S 

on BBB

2 years ago

PICK UP FROM *********** LOCATION WAS EASY, HOWEVER THEY FAIL TO DISCLOSE THAT YOU NEED TO PAY A DEPOSIT WHICH IS REFUNDABLE WOULD BE NICE TO KNOW THIS AHEAD OF TIME. THE RETURN WAS A DISASTER AND THE MANAGER WAS VERY RUDE, WAS TOLD COULD NOT RETURN THE VEHICLE IN ITS CURRENT CONDITION(SAND AND PEOPLE HAIR ON ***PET), IF I WAS TO RETURN IT IN THAT CONDITION THEY WOULD HAVE TO CHARGE ME $$ FOR A DETAIL THEY CANNOT HAVE THIER DETAILERS TAKING EXTRA TIME TO CLEAN VEHICLES, SO I LEFT WENT AND SWEPT IT OUT. NOW MIND YOU I WAS TRY... read more

MICHELE S 

on BBB

2 years ago

PICK UP FROM *********** LOCATION WAS EASY, HOWEVER THEY FAIL TO DISCLOSE THAT YOU NEED TO PAY A DEPOSIT WHICH IS REFUNDABLE WOULD BE NICE TO KNOW THIS AHEAD OF TIME. THE RETURN WAS A DISASTER AND THE MANAGER WAS VERY RUDE, WAS TOLD COULD NOT RETURN THE VEHICLE IN ITS CURRENT CONDITION(SAND AND PEOPLE HAIR ON ***PET), IF I WAS TO RETURN IT IN THAT CONDITION THEY WOULD HAVE TO CHARGE ME $$ FOR A DETAIL THEY CANNOT HAVE THIER DETAILERS TAKING EXTRA TIME TO CLEAN VEHICLES, SO I LEFT WENT AND SWEPT IT OUT. NOW MIND YOU I WAS TRY... read more

Eric F 

on BBB

2 years ago

Left me stranded at a collision shop they were supposed to bring a car to, tried calling to see where they were, was in hold for 30 minutes, hung up and called an Uber! Will be using ***** for any further rental car needs as i would encourage everyone to do!!!! 

April H 

on BBB

2 years ago

We rented a car on June 1st, to pick up on July 6th from the Enterprise in ***********************. On July 6th we received a phone call 3 hours prior to our pick to confirm our reservation to only find out that the code we were given from our place of employment was incorrect, and the car ended up costing us ******** more then what our original reservation quote was for. My son ended up having to put the car on his credit card due to budgeting for our family trip, and because he is 24 "under 25 years old " this was an addit... read more

Eric F 

on BBB

2 years ago

Left me stranded at a collision shop they were supposed to bring a car to, tried calling to see where they were, was in hold for 30 minutes, hung up and called an Uber! Will be using ***** for any further rental car needs as i would encourage everyone to do!!!! 

April H 

on BBB

2 years ago

We rented a car on June 1st, to pick up on July 6th from the Enterprise in ***********************. On July 6th we received a phone call 3 hours prior to our pick to confirm our reservation to only find out that the code we were given from our place of employment was incorrect, and the car ended up costing us ******** more then what our original reservation quote was for. My son ended up having to put the car on his credit card due to budgeting for our family trip, and because he is 24 "under 25 years old " this was an addit... read more

Lee-Anne G. 

on BBB

2 years ago

Tried to charge me for damage on the rental vehicle without even going outside to inspect the car. This is the second time this location has tried to claim this against us. They do this when you decline the optional insurance and decide to use your own. Do not rent a car from this location! 395 Rexdale Blvd 

April H 

on BBB

2 years ago

We rented a car on June 1st, to pick up on July 6th from the Enterprise in ***********************. On July 6th we received a phone call 3 hours prior to our pick to confirm our reservation to only find out that the code we were given from our place of employment was incorrect, and the car ended up costing us ******** more then what our original reservation quote was for. My son ended up having to put the car on his credit card due to budgeting for our family trip, and because he is 24 "under 25 years old " this was an addit... read more