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Employers Direct Health
- Health & Medical
- Dallas, TX
About this business
Location details
5050 Spring Valley Rd, Frnt, Dallas, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Surgery Plus is an awesome concept. You get to choose from highly qualified doctors and they will guide you through the process. Best thing is you get zero surprise bills from any doctors, its all covered by Surgery Plus. The process is smooth and I highly recommend!
Once I got started, surgery plus was a plus. They walked me through everything. Let me know what to expect and when to expect it, and when I have to have my next surgery, I will probably use surgery plus. The medical staff that I used was excellent and very professional.
Business response:
We are so pleased to hear that your experience has been great working with our collective teams. We wish you the very best through your surgery journey. We are here when you need us. Team EDH
Background: I live in PA, needed kidney stone removal. When I contacted plan, representative explained no drs. In PA to perform, closest being in SC. Twice requested doctors who could perform procedure. Was then provided drs. In TX for bariatric surgery?? No medical providers in my state? Was told plan covers travel to/from the medical provider but when reviewing literature, this "benefit" is considered a taxable event. They send a bunch of junk mail but their services are useless.
Business response:
We are sorry to hear that your experience was not as you had expected. We always try our best to clearly communicate your company's policies and to also provide options that are covered under your program. While we try our very best to find providers in your area, this cannot always be accomplished and cost of travel is included for that reason. We are available to discuss this further with you to ensure that you are getting the care that you need.Best, EDH
I have contacted this company several times to find out the status of an appointment. It's been going on three and a half weeks as of this message. I have very little faith in this company. The first week they told me their fax machine was down, now week 3 and 1/2 I'm told they contact the doctor's office and the doctor's office keeps hanging up on them. And these are the people picking your doctor to do surgery.
Business response:
Dear *******,We are dedicated to providing you the best service possible. Our Care team advised that a medical release form was required on several occasions which was what held up the delay in booking your procedure. Thankfully it now seems to be booked. Please let us know if you require further assistance. Thank you for taking the time to let us know. Wishing you best in your surgery ************ EDH
One Word: TERRIFIC ... the team at Surgery Plus sticks with you all the way from Day One through recovery; and special Kudos to Briteny ... she's The BEST
Even though they talked having facilities available here in Tallahassee I had to travel 200 miles. No big issue they paid for the airfare, 1 hour flight had a layover in Atlanta on the way home. I can't complain to them about the issues I had with the airline though they should have planned Non-Stop both ways especially when it was a 1 hour and I think 5 minutes late. They now no longer offer voicemail for their Care advocates you get to leave a message for when they can call you back with one of the other care advocates. Th... read more
During a stressful period in my life SurgeryPlus made everything so much easier for me. They researched physicians for me and handled so many expenses (with my company). Everyone I interacted with at Surgery Plus was nice and helpful!
Well I've called 4 times now and each agent seems to know nothing about my case initiated 2/28/23. One agent even said it was closed and had to re-open it. No email sent of doctor options, no reply on correspondence sent by email. I am really disgusted with this whole company.
Business response:
Hi Ms. **********, Thank you for reaching out regarding your experience. We are looking into why your initial case was closed. In the meantime, we had one of our Care Advocates give you a call to ensure we are working on your needs diligently moving forward. Please let us know if you need anything in the future. Best, Member Services Leadership
I had a great experience with the service from selecting the doctor, to the follow up. The care and communication were constant and consistent. Employees followed through. But the best part is the amount of doctors that are in network from where a patient can select to have their procedure completed from.
Business response:
Thanks again for taking time to leave us such a helpful review about your great experience. We work hard to ensure that all of our doctors are the very best in their fields and that we can give our members as much choice as possible. Surgery can be stressful and our goal to take care of as much as possible for you so that you can focus on your recovery. Wishing you all the best in your health journey. We are here when you need us. Team EDH
Frequently asked questions about Employers Direct Health
How is Employers Direct Health rated?
Employers Direct Health has a 4 star rating with 234 reviews.
When is Employers Direct Health open?
Employers Direct Health is closed now. It will open on Monday at 9:00 a.m.
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