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Employers Direct Health
- Health & Medical
- Dallas, TX
About this business
Location details
5050 Spring Valley Rd, Frnt, Dallas, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience with Surgery Plus was great. My care advocate, *************************, was very helpful. I ended up needing more than one procedure and she checked to make sure that everything would be covered. She answered all my questions and followed up with me after each appointment to ensure that I had everything that I needed. I have already recommended Surgery Plus to my coworkers.
I have used surgery plus for 2 years and out of the 2 years my experience was amazing the specialist made checked on me regularly I will recommend surgery plus anytime Thank you
My experience with Surgery Plus from start to finish was amazing. My care advocate was very responsive and helpful throughout the whole process.
I have been trying to work with Surgery Plus/**** since April 2023. They have accomplished nothing. Lots of "run around". Lots of unproductive calls and emails. **** contact with a physician's office. It is now August 31, 2023. I have had 4 ************** advocates and again, Zero results! This place seems to be some sort of call center. The people on the phone have no knowledge of medical procedures or terminology. Very disappointing. I feel like they have been wasting my time.
Business response:
****, we deeply apologize for any inconvenience and frustration you've experienced with these delays since April. Your feedback is something we take extremely seriously and know that we are committed to promptly resolving this matter. If you have further questions or would like to discuss your case in more detail, don't hesitate to contact us by phone at ************ or by email at ***************** Team EDH
The support team at the Dr ****** and Hospital were very friendly and helpful. they were accomadating with assisting me in getting my therapy done closer to me. The person who helped to set things up for me was suppose to load money for my transport on two separate occasions never did. , I only saw the doctor himself one time and he never saw me again after that. Did not talk to my family member after the surgery in person. Called them on cell phone. If this is a supplement plan to help people with surgeries it should cover ... read more
I had a great experience with Surgery Plus from start to finish. My coordinator was very responsive. We found providers in our area with ease, and I was very happy with the provider I chose. Surgery went excellent as hoped and follow up care was a breeze. The provider and the surgery center were top notch. I never felt like I was treated poorly because I was using a Surgery Plus program (no cost to the patient). I will definitely use this program again for future needs as long as my employer is still part of the program. Fro... read more
Had a great experience, loved the doctor and how smooth everything went, from coordinating the surgery to being released from the hospital.
Total waste of time. Useless and not very accommodating. Very disappointed.
Business response:
Dear ******,We are sorry to hear that you found your recent interaction with us disappointing. We truly value your time and your concerns and apologize for any inconvenience you may have experienced during our conversations. Unfortunately, what you were seeking is not currently covered and your doctor is out of our network.While we are unable to cover your request, we are here to assist you with future surgical needs you may have. If you require surgery or have questions about procedures that are within our coverage, please ... read more
Nothing EVER in writing. **** something different every person u speak to. Started file 13 Jan. **** by 4 reps the incentive was $1500 after surgery. They don't pay for pre surgery labs or xrays. I got a call yesterday saying the $250 incentive was ready to put on my card. $1500 now $250. Was told as of 1 Jan it did change down to $250. I spoke to numerous reps all saying $1500. They refused me to speak with a supv. I had another case with them for pain management injections. Dr was over 100 miles round trip. Dr advised he a... read more
Business response:
Thank you for sharing your feedback about SurgeryPlus. We apologize for the confusion and frustration you've experienced.We acknowledge the communication challenges due to changes in your company plan and we continue to work with our team to ensure they are fully informed so that they can support you more accurately.We've contacted you via email and phone to clarify the incentive amount. If you have more concerns, please reach out to our customer support team. immediately so that we can resolve this for you.Thank you for rea... read more
Frequently asked questions about Employers Direct Health
How is Employers Direct Health rated?
Employers Direct Health has a 4 star rating with 235 reviews.
When is Employers Direct Health open?
Employers Direct Health is closed now. It will open tomorrow at 9:00 a.m.
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