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Employers Direct Health
- Health & Medical
- Dallas, TX
About this business
Employers Direct Health provides group medical insurance to employers and is headquartered in Dallas. Established in 1960, it is fully integrated and has eliminated the middleman, to maximize employer control over employee health care planning and related costs. It offers comprehensive services for employees' benefits administration, with quick payment of health claims, and a full range of benefit and plan types. Its product and service offerings include processing of all claims in-house and automated adjudication of all den... read more
Location details
5050 Spring Valley Rd, Frnt, Dallas, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They don't instill much confidence. I need neck surgery my company went through them so I have to use their surgeons. I gave them two areas of the country they have a total of six doctors. I live in a huge area with some of the best spine surgeons in the country in a huge group but they only have two doctors in my area. That's not very encouraging and the two doctors they have are brand new young and aren't even in the top of their profession.The second area of the country where I had some relatives that could support me if ... read more
Business response:
Thank you for sharing your feedback. We're committed to providing you with the best and most experienced providers possible within a reasonable distance from your home. We will have a team leader re-evaluate and ensure we are doing everything we can to match you with a doctor *** meets your needs. We will reach back out to you to review the options so we can get you scheduled for a time that works for you.
Surgery Plus/****** has been the most non-transparent business I have ever dealt with, will not provide documentation requested, will not provide a copy of my insurance policy/guidelines as required by state law, difficult to speak with the claims representative assigned to the account. This company behaves with no moral ethics and have ZERO concern on how this effects the families they are asking to trust with their loved ones in very stressful times. PLEASE read the poor reviews and believe them, my experience has been sim... read more
Worse customer service ever can't get a hold of anyone. When you do calls always get disconnected
Business response:
We're sorry to hear that you had a negative experience trying to get in touch with us. Your comment has been shared with the team.
This company is the worst. I called the other day to see if my surgeon was covered under their plan. The conversation was so convoluted. There are no surgeons in **************, which is where I live. Closest one is 3 hours away. They would not give a list of providers so I could research the doctors. I told them no thank you. Hung up. Two days later received an email with 3 surgeons listed again, out of state and 3 hours away. I ignored the email and received another today and they called my husbands work office manager. Th... read more
Business response:
Were so sorry you had a negative experience with us. Weve shared your feedback with our Care Advocacy team, and it has been escalated for review and training improvements. Thank you for sharing your feedbackwe take it seriously.
This was such a mess. The icing on the cake was a 4 1/2 hour car ride only to find out that my appointment had been cancelled. That was a fun ride home I gotta tell you. Doctors staff had no apology or explanation, just said they contacted surgery plus about it (no idea why they wouldn't actually tell the patient). The lack of communication all around was appalling and the lack of competence and professionalism from the people they work with is just sad. Surgery plus didn't seem to be interested in any of this either. I aske... read more
Business response:
Thank you for sharing your feedback with us. Were sorry to hear that you had a frustrating experience. Our team is investigating your case and will be in touch about the travel reimbursement you mentioned. You can also call us at ************** for support.
I used Surgery Plus through my employer for hernia repair in late 2022.I received an email invoice on Thursday 12/21/23 - 14 months after my procedure. After receiving the email, I followed up with Surgery Plus to understand a) why I never received the invoice and b) my financial responsibility. I was given conflicting information by two different reps, with one telling me the invoice was from May 2022 and another telling me it was from March 2022. Surgery Plus had my work email, personal email, and phone. I have no record o... read more
Business response:
*****, we apologize for any confusion and inconvenience you've experienced with the billing process. This issue has been escalated to a supervisor. Please contact us at ************** for an update to your case. We appreciate your understanding and are here to assist you further if you have any additional concerns or questions.
This is a way to have Dr's that are long distance away , use Surgery plus to recruit patients all the providers i received are 6 to 10 hour drive for an appointment? and all had poor reviews ?
Business response:
Hi *****, we appreciate you taking the time to share your feedback with us. We apologize that your travel benefit options were not presented to you during your calls with our team. If you still need support, please give us a call any time at **************. Our team is also happy to share more information about the doctor options you received and answer any additional questions you have.Team EDH
SurgeryPlus is an amazing program! I highly recommend it, and will definitely use it again should the need arise. My care coordinator, *****, took care of every detail and I didn't have to do anything but show up to my appointments. The consultation, surgery, and follow-up were covered 100%; as well as hotel, gas, food, and mileage for my myself and my wife. The hotels we stayed in were very nice, and very close to the doctor's ******* ***** also did an amazing job of keeping me informed throughout the entire process, and ch... read more
Professional. Prompt. Caring. SurgeryPlus took care of almost everything from beginning to end.
Frequently asked questions about Employers Direct Health
How is Employers Direct Health rated?
Employers Direct Health has a 4 star rating with 229 reviews.
When is Employers Direct Health open?
Employers Direct Health is closed now. It will open at 9:00 a.m.
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