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Elan at Mallard Creek Apartment Homes
- Residential Leasing
- Charlotte, NC
About this business
Welcome to Elan at Mallard Creek Apartment Homes in Charlotte, North Carolina! We provide the ultimate combination of stylish apartments and premium amenities in one of Charlotte's most sought after neighborhoods. We are conveniently nestled between I-77, I-85 and I-485 in North Charlotte making for an easy commute and are in close proximity to Northlake mall, Concord Mills, Lake Norman, UNC-Charlotte and the Charlotte Motor Speedway. Our spacious one and two bedroom homes feature modern Espresso cabinetry, granite counterto... read more
Location details
2305 New England St, Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter Quiet community that needs some updating. A nicer gym would be ideal as well. This is a safe neighborhood and I haven’t really had many problems in the three years I’ve been here
Business response:
Rebecca, we appreciate your recognition of our quiet atmosphere and are glad that your overall experience as a long-term resident of our community has been positive. We are continually looking for ways to improve our residents' experience and have made note of your suggestions regarding updates, specifically to the gym. Thank you for taking the time to share your feedback, and please do not hesitate to reach out if there is anything else we can do to be of service.
Verified Renter The community is nice. Only downside is that the maintenance we receive is not even subpar. Wish that the office staff would actually listen to the concerns and not just rush us out of the facility. Neighbors downstairs BLAST music until our floor vibrated until 3am in the morning.
Business response:
Hello Ania, your satisfaction is important to us, so thank you for taking the time to share your thoughts with us. Our team loves to be of service, and what you have it's not how we like to cater to our residents. Please allow us the opportunity to alleviate your concerns. At your earliest convenience, please give us a call or stop by our office for a chat.
Verified Renter I am a senior citizen living on a fixed income. When I first moved here things were great but now every month my rent is going up. I'm paying for services I don't even get. And there is always something new with regards to being charge for something that wasn't explained upon moving in. If I'm fortunate to find something else I will not be renewing my lease.
Business response:
Hello Lukea, we appreciate you taking the time to leave a review. We strive for full transparency regarding your monthly fees, and we are sorry if your experience has made you feel otherwise. We would like to speak with you directly to restore your comfort, so please give us a call or stop by our office for a chat. Thank you!
Verified Renter Nice and quiet neighborhood. I moved in in August. I don’t have any issues. The maintenance team turnaround maintenance request. I enjoy staying here.
Business response:
We strive each and every day to offer a comfortable experience in our community, and we are humbled by your high rating!
Verified Renter Great experience so far they handle things differently still waiting on some things to be fixed within the apartment. Great neighborhood lots of dogs lol.
Business response:
Shavoyah, we are delighted to hear what a great experience you have had thus far! Thank you for complimenting our dog-friendly community, and please feel free to call or stop by the office to follow up on any pending repairs. We are grateful to have you as our resident!
Verified Renter With the new Management team in place I do see some changes to get this Property back to five stars. It is still a great place to live. The gates are finally working and changes have been made in regards to accessing the gym and packaging pickup. The fact that the property is located in an area that is easily accessible to the airport, uptown and UNC Charlott is another great reason to live here . If you sign up for Bilt Rewards you can earn points that can be used for various purposes like free rent for a mo... read more
Business response:
It is indeed our pleasure to provide an outstanding place for you to call home! If you need anything at all, please feel free to reach out.
Verified Renter Rent is way to high for how little we get. Gates always broken and amenities are not taken care of and the pool would randomly be closed without notification. Communication is not their strongest suit when the gate would be fixed, or the pool would close there would be no emails or communication.
Business response:
Our goal is to provide transparency and effective communication with our residents, and it seems some improvement is in order here, Amanda. Thank you for voicing your concerns about ensuring the upkeep of our amenities, gate functionality, and updated information on pool access. Please contact our office so we can begin restoring your confidence.
Verified Renter Quiet community that could use some major upgrades for the price of the rents. Water is always getting shut off for some reason or another which is a major inconvenience
Business response:
Rebecca, we are so glad that you have been enjoying our relaxing atmosphere! We are working to improve our community and would love to know more about how we can uplift your experience. When you have a moment, please call or visit our office to talk in further detail. Thank you!
Take your money somewhere else! ANYWHERE else! Renters beware!!! This place doesn't even deserve 1 star! My daughter applied for an apartment and after her move in date was pushed back 3 times, she had to go with another option. It has been almost 2 months now and they have yet to return her security deposit for an apartment SHE NEVER MOVED INTO!! She has been unable to get any help from the people in the office and Megan with corporate is even worse! Save your money and go somewhere that actually knows how to run a business... read more
Business response:
Thank you so much for reaching out to us on behalf of your daughter. We have high standards for our service and are sorry to see your comments. We want to learn more about your daughter's experience and ensure this is sorted out for her as quickly as possible. We will be glad to speak with her directly, so please have her contact our regional customer care group at TheCarolinas@HighmarkRes.com. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We ... read more
Frequently asked questions about Elan at Mallard Creek Apartment Homes
How is Elan at Mallard Creek Apartment Homes rated?
Elan at Mallard Creek Apartment Homes has a 3.3 star rating with 522 reviews.
When is Elan at Mallard Creek Apartment Homes open?
Elan at Mallard Creek Apartment Homes is open now. It will close at 5:00 p.m.
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