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Elan at Mallard Creek Apartment Homes
- Residential Leasing
- Charlotte, NC
About this business
Location details
2305 New England St, Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter The apartments are quiet. I do wish the gym and pool area were more updated. Overall great maintenance staff and office staff. Sometimes ppl leave there trash out.
Business response:
We are glad you have been impressed with our apartment community. Thank you for the many stars!
Verified Renter Very quiet neighborhood with lovely commodities. The valet trash is very convenient as well as the car washing station & dog washing station.
Business response:
We strive to provide a true haven for our residents to enjoy. Thank you for recognizing our efforts with your outstanding rating!
Verified Renter I have never lived somewhere they shut the water off so much. It happens so often they really need to update the water system or something idk
Business response:
Hi Rebecca, we appreciate your patience with the water and our maintenance projects. We always try to give as much notice as possible, and we welcome any questions you may have. Please do not hesitate to contact us in the office if you would like to chat.
Verified Renter Everyone in the office was great and very helpful. Moving in was a breeze and i felt right at home. I would definitely recommend moving here to anyone.
Business response:
We are pleased that you shared your positive experience here! Please reach out if we can assist you with anything.
Verified Renter Rent is very high and usually the gym and pool are not kept up with. They have gotten a ton better with the staff and answering the phones but one other gripe is deliveries for packages is a mess
Business response:
Amanda, thank you for acknowledging the team's responsiveness to inquiries. We appreciate your feedback about our amenities and delivery service. Feedback from valued residents like you enables us to improve continuously. Thank you.
Verified Renter I’ve been in my apartment since April of 2023 and I have been enjoying it. Only con is having to follow up with maintenance constantly to get something done. Other than that it’s a 10/10 experience living here.
Business response:
We are truly honored that you hold our community in such high esteem! Thank you for letting us know.
Verified Renter This has been the worst apartment complex I’ve lived in. There are serious plumbing issues that requires the water to be shut off almost every month. When you put in service requests for repairs they do not come, they just delete your requests like it never happened. This place definitely needs new management.
Business response:
Torkwase, we know reliable service is essential, so we are sorry for any delays you have experienced with maintenance requests. Could you please contact our regional customer care group at TheCarolinas@HighmarkRes.com so we can learn more about your experience and do all we can to help? Be sure to refer to this review and apartment name to help us expedite our response. We look forward to our conversation.
Verified Renter This place is great! We have a dog bath area at the main building. I was able to use this accommodation yesterday, it was lovely. I recommend.
Business response:
It is fantastic to know that our team and our community have made such a great impression on you! We appreciate the high rating.
Verified Renter I enjoy living here. Peaceful neighborhood, nice amenities! Maintenance team is responsive. Leasing agents are helpful and a pleasure to be around.
Business response:
We are humbled by your praise, as our care and concern for our residents takes priority over all else. Thank you!
Frequently asked questions about Elan at Mallard Creek Apartment Homes
How is Elan at Mallard Creek Apartment Homes rated?
Elan at Mallard Creek Apartment Homes has a 3.4 star rating with 567 reviews.
When is Elan at Mallard Creek Apartment Homes open?
Elan at Mallard Creek Apartment Homes is open now. It will close at 6:00 p.m.
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