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Elan at Mallard Creek Apartment Homes
- Residential Leasing
- Charlotte, NC
About this business
Welcome to Elan at Mallard Creek Apartment Homes in Charlotte, North Carolina! We provide the ultimate combination of stylish apartments and premium amenities in one of Charlotte's most sought after neighborhoods. We are conveniently nestled between I-77, I-85 and I-485 in North Charlotte making for an easy commute and are in close proximity to Northlake mall, Concord Mills, Lake Norman, UNC-Charlotte and the Charlotte Motor Speedway. Our spacious one and two bedroom homes feature modern Espresso cabinetry, granite counterto... read more
Location details
2305 New England St, Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter Rent is very high and usually the gym and pool are not kept up with. They have gotten a ton better with the staff and answering the phones but one other gripe is deliveries for packages is a mess
Business response:
Amanda, thank you for acknowledging the team's responsiveness to inquiries. We appreciate your feedback about our amenities and delivery service. Feedback from valued residents like you enables us to improve continuously. Thank you.
Verified Renter I’ve been in my apartment since April of 2023 and I have been enjoying it. Only con is having to follow up with maintenance constantly to get something done. Other than that it’s a 10/10 experience living here.
Business response:
We are truly honored that you hold our community in such high esteem! Thank you for letting us know.
Verified Renter This has been the worst apartment complex I’ve lived in. There are serious plumbing issues that requires the water to be shut off almost every month. When you put in service requests for repairs they do not come, they just delete your requests like it never happened. This place definitely needs new management.
Business response:
Torkwase, we know reliable service is essential, so we are sorry for any delays you have experienced with maintenance requests. Could you please contact our regional customer care group at TheCarolinas@HighmarkRes.com so we can learn more about your experience and do all we can to help? Be sure to refer to this review and apartment name to help us expedite our response. We look forward to our conversation.
Verified Renter This place is great! We have a dog bath area at the main building. I was able to use this accommodation yesterday, it was lovely. I recommend.
Business response:
It is fantastic to know that our team and our community have made such a great impression on you! We appreciate the high rating.
Verified Renter I enjoy living here. Peaceful neighborhood, nice amenities! Maintenance team is responsive. Leasing agents are helpful and a pleasure to be around.
Business response:
We are humbled by your praise, as our care and concern for our residents takes priority over all else. Thank you!
Verified Renter Water is forever being shut off for some reason and apartments could really use updating. All in all a safe and quiet community to live in though.
Business response:
Rebecca, we are happy to see you have been enjoying our relaxing atmosphere and welcoming community! We appreciate you reaching out about our water service and apartment homes, and we would like to learn more from you to take appropriate action. When you have a moment, please call or visit our office to discuss this further. Thank you!
terrible… don’t apply I would give this place 0 stars if I had the option. My boyfriend and I applied twice, and had to pay so much money in fees, only to get denied twice. The first time they told us we needed a co-signer or guarantor, and didn’t bother to refund us or anything so they made us pay a second time to apply, and they would not look at our application for weeks. My boyfriend called at least 5 times to ask about the status of the application, and Omar finally was able to get in touch with him and told him that th... read more
Business response:
Thank you for sharing your experience with our team. Our team aims to provide a transparent application process and thorough and timely communications, and we regret if you experienced anything less. Please call or stop by our office when you have time, and one of us would be happy to speak with you and answer any questions.
Verified Renter I love my apartment minimum issues but they have been resolved. My favorite part is my garage makes it easy for the kids and I to come and go as we please.
Business response:
We strive to provide a true haven for our residents to enjoy. Thank you for recognizing our efforts with your outstanding rating!
Verified Renter I do enjoy living here. It is close to my job and the environment is calm. I haven't had issues with any neighbors. My pet is happy with seeing birds near by. I do enjoy how it is here and we can trust at night. It is a friendly environment. I do say that maintenance needs to be improved since I did send like 3 work orders and no one showed up. Its coming to the point where I have to call management to be involved.
Business response:
Wendy, thank you for your review. We are glad you have enjoyed living in our community, and it is close to your place of employment. It is heartening to learn your pet has been entertained by the birds. We will share your feedback about maintenance requests with our team. We would happily discuss your specific needs directly to see how we may help. Please call or stop by our office at your convenience. We hope to speak with you soon.
Frequently asked questions about Elan at Mallard Creek Apartment Homes
How is Elan at Mallard Creek Apartment Homes rated?
Elan at Mallard Creek Apartment Homes has a 3.3 star rating with 554 reviews.
When is Elan at Mallard Creek Apartment Homes open?
Elan at Mallard Creek Apartment Homes is open now. It will close at 6:00 p.m.
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