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Elan at Mallard Creek Apartment Homes
- Residential Leasing
- Charlotte, NC
About this business
Location details
2305 New England St, Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter Overall the move was very smooth. We didn't have any air for the first few days,due to the unit not working. I can say that the maintenance staff was on top of the problem and offered a solution until the problem could be fixed. I can say that if there is a need for maintenance they come in a timely manner. The office staff have been very helpful and friendly.
Business response:
We appreciate your acknowledgment of our top-notch community! If we can do anything for you, please let us know.
Verified Renter Air hasn’t work since move in and poor communication about getting it fixed. Apartment is okay, the leasing process took a month literally. Nice size, good kitchen, & huge balcony.
Business response:
Shacoya, we are so happy that our team got you approved, moved in, and settled in such a short amount of time. Knowing that you appreciate the features in your apartment home brings us joy. We have noted your comments regarding your A/C and want you to know that our team is eager to help. Please stop by the office or give us a call at your earliest convenience. Thank you.
Verified Renter The staff is great just seems like they are understaffed and can’t answer the phones. Maintenance is great when they do show up but typically they never follow my notes to call since I work from home or need to know when to remove the security latch. I still have yet to have someone come by or contact me about my ticket for my garage lights needing to be replaced.
Business response:
Amanda, we are delighted to hear that our entire team, from the office to maintenance, has been helpful. We appreciate your feedback and suggestions and will consider these as we consistently look for ways to improve. If you still need to do so, please give us a call about the garage lights. We would be happy to update you on the status.
Verified Renter I’ll give it a 3 stars because there are a quite a few things that should have been taking care of before moving in. Other wise nice and quiet neighborhood.
Business response:
Eboni, we appreciate your review and are glad you enjoy our peaceful community. We apologize if your apartment was not as you expected and hope you will provide us with details about your experience so we can correct those in the future. Thank you, and please reach out anytime!
Verified Renter Not what I expected at all! Roaches, break ins, amenities work at random or not available, gate never shut or locked, your charged $50 or more for trash monthly plus you still have to pay for the amenities, building is old, so mold everywhere! Property Manager lives in meetings, but then will walk off of her office and no one else is there and she’s not on the phone. She just never wants to talk to residents. For what you paying here, go somewhere else!!!!!
Business response:
Hello Sabrina, thank you for your detailed review. We understand providing our residents with a pest-free and well-kept community is necessary to ensure you all feel at ease with us. We are sorry to hear you feel this way and are eager to restore your comfort. Please email our regional customer care group at TheCarolinas@HighmarkRes.com when you get a chance. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from you soo... read more
Verified Renter I enjoy my year here. Loved being able to go to the gym or pool anytime. I loved the space & mirror in my apartment . Great staff. Thank you.
Business response:
Thank you for letting us know that you feel so at ease in our community! It is truly our pleasure to provide you with a great home.
Verified Renter Nice and urban I love the amenities the design in the apartment the layout and how homey it looks Elan makes it easy to transition into your new home
Business response:
It is lovely to see that you are happy in our community! Thank you for sharing.
Verified Renter The grounds are well maintained. The office staff, Australia and Tony were pleasant, knowledgeable, and professional. The apartment has good space and overall is well maintained. However, upon move-in, two appliances were noted to be broken; the refrigerator leaked and the dishwasher contained standing water. Both problems were communicated to management immediately. It has been nearly a week since our move-in and these issues have not been addressed. There were a few other small concerns. But, those two item... read more
Business response:
What a wonderful validation of our team's hard work! Thank you for sharing your satisfaction.
Verified Renter The maintenance crew is amazing but definitely working off limitations last year I had asked about fixing and replacing my outdoor ceiling fan and they said they’d order the part but never did. Well winter hit so I didn’t care so much but now that summer is back I come to find out from other residents and maintenance that those parts were never ordered. I will be submitting another maintenance ticket but typically you have to follow up to get anything bigger done. The office staff seems to be overwhelmed too ... read more
Business response:
Amanda, we appreciate your candid feedback. We assure you that we want to resolve any pending concerns, and you are always welcome to reach out when you need us. Please feel free to give us a call or stop by - even if we seem busy - so we can ensure that all of your needs are being met.
Frequently asked questions about Elan at Mallard Creek Apartment Homes
How is Elan at Mallard Creek Apartment Homes rated?
Elan at Mallard Creek Apartment Homes has a 3.4 star rating with 567 reviews.
When is Elan at Mallard Creek Apartment Homes open?
Elan at Mallard Creek Apartment Homes is closed now. It will open tomorrow at 9:00 a.m.
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