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Elan at Mallard Creek Apartment Homes
- Residential Leasing
- Charlotte, NC
About this business
Welcome to Elan at Mallard Creek Apartment Homes in Charlotte, North Carolina! We provide the ultimate combination of stylish apartments and premium amenities in one of Charlotte's most sought after neighborhoods. We are conveniently nestled between I-77, I-85 and I-485 in North Charlotte making for an easy commute and are in close proximity to Northlake mall, Concord Mills, Lake Norman, UNC-Charlotte and the Charlotte Motor Speedway. Our spacious one and two bedroom homes feature modern Espresso cabinetry, granite counterto... read more
Location details
2305 New England St, Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter Not what I expected at all! Roaches, break ins, amenities work at random or not available, gate never shut or locked, your charged $50 or more for trash monthly plus you still have to pay for the amenities, building is old, so mold everywhere! Property Manager lives in meetings, but then will walk off of her office and no one else is there and she’s not on the phone. She just never wants to talk to residents. For what you paying here, go somewhere else!!!!!
Business response:
Hello Sabrina, thank you for your detailed review. We understand providing our residents with a pest-free and well-kept community is necessary to ensure you all feel at ease with us. We are sorry to hear you feel this way and are eager to restore your comfort. Please email our regional customer care group at TheCarolinas@HighmarkRes.com when you get a chance. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from you soo... read more
Verified Renter I enjoy my year here. Loved being able to go to the gym or pool anytime. I loved the space & mirror in my apartment . Great staff. Thank you.
Business response:
Thank you for letting us know that you feel so at ease in our community! It is truly our pleasure to provide you with a great home.
Verified Renter Nice and urban I love the amenities the design in the apartment the layout and how homey it looks Elan makes it easy to transition into your new home
Business response:
It is lovely to see that you are happy in our community! Thank you for sharing.
Verified Renter The grounds are well maintained. The office staff, Australia and Tony were pleasant, knowledgeable, and professional. The apartment has good space and overall is well maintained. However, upon move-in, two appliances were noted to be broken; the refrigerator leaked and the dishwasher contained standing water. Both problems were communicated to management immediately. It has been nearly a week since our move-in and these issues have not been addressed. There were a few other small concerns. But, those two item... read more
Business response:
What a wonderful validation of our team's hard work! Thank you for sharing your satisfaction.
Verified Renter The maintenance crew is amazing but definitely working off limitations last year I had asked about fixing and replacing my outdoor ceiling fan and they said they’d order the part but never did. Well winter hit so I didn’t care so much but now that summer is back I come to find out from other residents and maintenance that those parts were never ordered. I will be submitting another maintenance ticket but typically you have to follow up to get anything bigger done. The office staff seems to be overwhelmed too ... read more
Business response:
Amanda, we appreciate your candid feedback. We assure you that we want to resolve any pending concerns, and you are always welcome to reach out when you need us. Please feel free to give us a call or stop by - even if we seem busy - so we can ensure that all of your needs are being met.
Verified Renter Process can be a little slow to start with the paperwork and logistics but once its processed the last parts like deposit, renters insurance, and such are pretty smooth. Australia has been great!
Business response:
We are elated by your fantastic review! Our team is dedicated to your happiness now and for a long time to come.
Verified Renter Love the spacious layout of my two bedroom apartment and I also love the workers in the office when I always pop in because I'm not an email type of person they're always welcoming and concerned to my needs and always make sure whatever is going on is done or fixed in a timely matter
Business response:
We are pleased that you shared your positive experience here! Please reach out if we can assist you with anything.
Verified Renter No recent issues but when I have had issues they have been resolved. Happy that the gate is back working. Just renewed my lease and I’m still pleased.
Business response:
Home is where the heart is, so we are elated that yours is worthy of so many stars. We are honored to provide such comfort to you.
Verified Renter It looks like there is consistent effort to make things better and the neighborhood staff. The maintenance team is knowledgeable and super responsive.
Business response:
We are humbled by your praise, as our care and concern for our residents takes priority over all else. Thank you!
Frequently asked questions about Elan at Mallard Creek Apartment Homes
How is Elan at Mallard Creek Apartment Homes rated?
Elan at Mallard Creek Apartment Homes has a 3.3 star rating with 554 reviews.
When is Elan at Mallard Creek Apartment Homes open?
Elan at Mallard Creek Apartment Homes is open now. It will close at 6:00 p.m.
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