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Elan at Mallard Creek Apartment Homes
- Residential Leasing
- Charlotte, NC
About this business
Welcome to Elan at Mallard Creek Apartment Homes in Charlotte, North Carolina! We provide the ultimate combination of stylish apartments and premium amenities in one of Charlotte's most sought after neighborhoods. We are conveniently nestled between I-77, I-85 and I-485 in North Charlotte making for an easy commute and are in close proximity to Northlake mall, Concord Mills, Lake Norman, UNC-Charlotte and the Charlotte Motor Speedway. Our spacious one and two bedroom homes feature modern Espresso cabinetry, granite counterto... read more
Location details
2305 New England St, Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter Everyone made sure things went smoothly. Even when there was a mistake the staff was more than willing to help make things right. The community is peaceful and friendly
Verified Renter Things are always broken, but maintenance staff nice. Office staff could be more communicative, helpful and supportive. When we first moved in they stated our apartment was cleaned by a cleaning crew but that couldn’t be further from the truth. Dust everywhere, stained ceiling, walls and floors, broken and unfinished appliances.
Business response:
Elaina, thank you for complimenting our friendly maintenance team. That said, we want all aspects of your residency to be enjoyable, and we deeply regret if you ever had an interaction with our team that was anything less than pleasant. This is not how we aim to serve our valued residents, and we would appreciate an opportunity to learn more so we can take appropriate action. When you have a moment to talk, please call or stop by our office.
Verified Renter It is always something with these apartments I should have followed my instincts and moved vs. renewing my lease. The residents are not considerate of noises & there is always just “patch work” when repairs are needed. All of a sudden no one knows anything about quiet hours. I’m so glad I’ll be ending my lease soon.
Business response:
Hi Ariana, your satisfaction is important to us, so we appreciate your review. We expect our residents to be mindful of their neighbors, so we are sorry to learn you have experienced otherwise. We are committed to uplifting your experience, so please give us a call or stop by our office for a chat. Thank you!
Verified Renter Slow process but it’s going. I’m being patient I know it will work out staff appears to be nice and friendly. I’m still waiting to move in tho!
Business response:
Tracy, we appreciate your patience, and we share your excitement for the day you can move in! If you have any questions in the meantime, please don't hesitate to give us a call or stop by the office.
Verified Renter The property is just so beautiful! I fell in love immediately with the tall ceilings and the amount of space that’s provided in my unit. I have a two bedroom two bath apartment(B2 Floor Plan). If you’re looking for a new home, this is the place to be!
Business response:
We are pleased that you shared your positive experience here! Please reach out if we can assist you with anything.
Verified Renter It seems to be a nice and quiet community. It offers a lot that me and my family will love. My parents have even asked about information for them.
Business response:
We commit daily to providing our residents a top-notch living experience and are encouraged by your approval!
Verified Renter maintenance is very timely when it comes to getting repairs done. majority if not all of my work orders have been completed next day or 2 days out
Business response:
Thank you for your kind review! We're glad to hear that our maintenance team is providing you with a positive experience. We strive to provide prompt and efficient service to all of our residents.
Verified Renter have been living here for five years and couple months nice Neighborhood Clean areas apartment are very clean and nice nice view staff are very nice I enjoy living here
Business response:
It is fantastic to know that our team and our community have made such a great impression on you! We appreciate the high rating.
Verified Renter Only negative thing is I think they need cameras installed on the buildings because my car was broken into and almost was taken . They broke my window out and popped the steering wheel column
Business response:
Erika, we appreciate your feedback as we share your commitment to a peaceful living environment where our residents can truly relax. We are sorry to hear of the incident with your vehicle and would like to speak with you about this. Please email our regional customer care group at TheCarolinas@HighmarkRes.com. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from you soon.
Frequently asked questions about Elan at Mallard Creek Apartment Homes
How is Elan at Mallard Creek Apartment Homes rated?
Elan at Mallard Creek Apartment Homes has a 3.3 star rating with 554 reviews.
When is Elan at Mallard Creek Apartment Homes open?
Elan at Mallard Creek Apartment Homes is closed now. It will open at 9:00 a.m.
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