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Elan at Mallard Creek Apartment Homes
- Residential Leasing
- Charlotte, NC
About this business
Welcome to Elan at Mallard Creek Apartment Homes in Charlotte, North Carolina! We provide the ultimate combination of stylish apartments and premium amenities in one of Charlotte's most sought after neighborhoods. We are conveniently nestled between I-77, I-85 and I-485 in North Charlotte making for an easy commute and are in close proximity to Northlake mall, Concord Mills, Lake Norman, UNC-Charlotte and the Charlotte Motor Speedway. Our spacious one and two bedroom homes feature modern Espresso cabinetry, granite counterto... read more
Location details
2305 New England St, Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter The apartments are very clean and look well taken care of. A nice place to live so far. With many amenities included and was told also a very quiet community.
Business response:
Your comfort and satisfaction are our priorities, and we are glad it shows! Thank you.
Verified Renter seamless move in process, great and friendly staff, they kept me well informed throughout the whole application process and after receiving my access codes and viewing the apartment there are little to no discrepancies.
Business response:
It is indeed our pleasure to provide an outstanding place for you to call home! If you need anything at all, please feel free to reach out.
Verified Renter When I first moved here things were good but it just seems like things are going down hill. When landscaping comes they blow leaves in the corner of my garage area, there are nails always found close to garage I believe it’s coming from the foundation, and the trash that’s left around is nasty.
Business response:
Ariana, thank you for taking the time to let us know about your concerns with the upkeep and cleanliness of our community. We want to address this as soon as possible so we ask that you call or come by our office so we may learn more and work to uplift your experience.
Verified Renter The communication lack and they tell you something different each time you talk to someone the outside curb appeal is horrible the stairwell doesn’t get blown or swept unless you do it yourself and the inside could use updating on some things with the amount they charge you and the gate never works and had been unworkable for months
Business response:
Dedra, our team is committed to ongoing improvement for our residents' comfort and satisfaction. Thank you for your observations regarding our communication, the upkeep of our common areas, and our gate's functionality. Will you please call or visit the office for direct assistance? We look forward to easing your mind and improving your outlook. Thank you!
Verified Renter This goes up and down but mainly due to communication and having a hard time with office follow up. Amenities would be second lowest at community especially the gym which needs a harsh upgrade to the cardio equipment
Business response:
Amanda, thank you for taking the time to share your review. We truly appreciate your feedback on communication and amenities. Our goal is to continually enhance your experience, so please feel free to call or stop by the office if there's anything else we can do to improve your time with us.
Verified Renter The process was a good process other than most of the communication by email, and not phone was a little irritating however staff was very helpful and kind.
Business response:
We are glad you have been impressed with our apartment community. Thank you for the many stars!
Verified Renter Impossible to get in touch with the leasing office unless you go in. I work during their hours and never have time to go in so I would LOVE to be able to reach someone by phone, I’ve also sent emails that have not been responded to. Maintenance takes a long time to do request, so that’s annoying. I wish they would fix the park. Other than that I don’t have any issues.
Business response:
Shacoya, we deeply value the importance of responsive service and apologize for any difficulty you've experienced in reaching us. If you could kindly give us a call, we would greatly appreciate the opportunity to assist you. Thank you!
Verified Renter Everybody is really nice and approachable. Move in went well and I like the fact that it is a smart home. The complex is quiet and the people I have seen in passing seem to be nice.
Business response:
Thank you for letting us know that you feel so at ease in our community! It is truly our pleasure to provide you with a great home.
Verified Renter Australia Porter was amazing rental agent great experience newly moved in property no complains property is beautiful spacious awesome moving experience
Business response:
Our team works hard to provide an outstanding experience for our residents, and it is wonderful to see that you are satisfied with our efforts! Thank you.
Frequently asked questions about Elan at Mallard Creek Apartment Homes
How is Elan at Mallard Creek Apartment Homes rated?
Elan at Mallard Creek Apartment Homes has a 3.3 star rating with 554 reviews.
When is Elan at Mallard Creek Apartment Homes open?
Elan at Mallard Creek Apartment Homes is open now. It will close at 6:00 p.m.
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