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Elan at Mallard Creek Apartment Homes
- Residential Leasing
- Charlotte, NC
About this business
Location details
2305 New England St, Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter My experience living in the complex was tolerable for the first two years, but it deteriorated significantly in my third year due to frequent break-ins and the theft of my car. The gate has rarely worked during my four-year stay, and the lack of on-site security is concerning. I have found that maintenance issues are often neglected until I threaten to take legal action. Furthermore, the front office staff frequently makes promises they fail to keep and rarely answers phone calls, requiring me to send multipl... read more
Verified Renter have been here for going on 2 months now and havent had any issues besides my preexisting ones. Even so, they have been quick in getting everything fixed and handled
Business response:
Your fantastic rating indicates that our efforts to provide a high-quality living experience have been fruitful. It is much appreciated!
Verified Renter It was very professional and easy application process shyne is very good at what he does and really answers all your questions and I got moved in quickly
Business response:
We put our efforts into making our community feel like home for our residents, so it means a lot to know our efforts have made a meaningful impact on your experience!
Verified Renter There are many improvement that have been done to improve the property, such as the new lighting which I just love. They try had to keep the grounds clean. When we have a problem like when the fire sprinkler was leaking they responded quickly. There are many things that needs attention which is my I scored this review a 4.
Business response:
We are pleased that you shared your positive experience here! Please reach out if we can assist you with anything.
Verified Renter The apartments are very clean and look well taken care of. A nice place to live so far. With many amenities included and was told also a very quiet community.
Business response:
Your comfort and satisfaction are our priorities, and we are glad it shows! Thank you.
Verified Renter seamless move in process, great and friendly staff, they kept me well informed throughout the whole application process and after receiving my access codes and viewing the apartment there are little to no discrepancies.
Business response:
It is indeed our pleasure to provide an outstanding place for you to call home! If you need anything at all, please feel free to reach out.
Verified Renter When I first moved here things were good but it just seems like things are going down hill. When landscaping comes they blow leaves in the corner of my garage area, there are nails always found close to garage I believe it’s coming from the foundation, and the trash that’s left around is nasty.
Business response:
Ariana, thank you for taking the time to let us know about your concerns with the upkeep and cleanliness of our community. We want to address this as soon as possible so we ask that you call or come by our office so we may learn more and work to uplift your experience.
Verified Renter The communication lack and they tell you something different each time you talk to someone the outside curb appeal is horrible the stairwell doesn’t get blown or swept unless you do it yourself and the inside could use updating on some things with the amount they charge you and the gate never works and had been unworkable for months
Business response:
Dedra, our team is committed to ongoing improvement for our residents' comfort and satisfaction. Thank you for your observations regarding our communication, the upkeep of our common areas, and our gate's functionality. Will you please call or visit the office for direct assistance? We look forward to easing your mind and improving your outlook. Thank you!
Verified Renter This goes up and down but mainly due to communication and having a hard time with office follow up. Amenities would be second lowest at community especially the gym which needs a harsh upgrade to the cardio equipment
Business response:
Amanda, thank you for taking the time to share your review. We truly appreciate your feedback on communication and amenities. Our goal is to continually enhance your experience, so please feel free to call or stop by the office if there's anything else we can do to improve your time with us.
Frequently asked questions about Elan at Mallard Creek Apartment Homes
How is Elan at Mallard Creek Apartment Homes rated?
Elan at Mallard Creek Apartment Homes has a 3.4 star rating with 567 reviews.
When is Elan at Mallard Creek Apartment Homes open?
Elan at Mallard Creek Apartment Homes is open now. It will close at 5:00 p.m.
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