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Elan at Mallard Creek Apartment Homes
- Residential Leasing
- Charlotte, NC
About this business
Welcome to Elan at Mallard Creek Apartment Homes in Charlotte, North Carolina! We provide the ultimate combination of stylish apartments and premium amenities in one of Charlotte's most sought after neighborhoods. We are conveniently nestled between I-77, I-85 and I-485 in North Charlotte making for an easy commute and are in close proximity to Northlake mall, Concord Mills, Lake Norman, UNC-Charlotte and the Charlotte Motor Speedway. Our spacious one and two bedroom homes feature modern Espresso cabinetry, granite counterto... read more
Location details
2305 New England St, Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter The communication lack and they tell you something different each time you talk to someone the outside curb appeal is horrible the stairwell doesn’t get blown or swept unless you do it yourself and the inside could use updating on some things with the amount they charge you and the gate never works and had been unworkable for months
Business response:
Dedra, our team is committed to ongoing improvement for our residents' comfort and satisfaction. Thank you for your observations regarding our communication, the upkeep of our common areas, and our gate's functionality. Will you please call or visit the office for direct assistance? We look forward to easing your mind and improving your outlook. Thank you!
Verified Renter This goes up and down but mainly due to communication and having a hard time with office follow up. Amenities would be second lowest at community especially the gym which needs a harsh upgrade to the cardio equipment
Business response:
Amanda, thank you for taking the time to share your review. We truly appreciate your feedback on communication and amenities. Our goal is to continually enhance your experience, so please feel free to call or stop by the office if there's anything else we can do to improve your time with us.
Verified Renter The process was a good process other than most of the communication by email, and not phone was a little irritating however staff was very helpful and kind.
Business response:
We are glad you have been impressed with our apartment community. Thank you for the many stars!
Verified Renter Impossible to get in touch with the leasing office unless you go in. I work during their hours and never have time to go in so I would LOVE to be able to reach someone by phone, I’ve also sent emails that have not been responded to. Maintenance takes a long time to do request, so that’s annoying. I wish they would fix the park. Other than that I don’t have any issues.
Business response:
Shacoya, we deeply value the importance of responsive service and apologize for any difficulty you've experienced in reaching us. If you could kindly give us a call, we would greatly appreciate the opportunity to assist you. Thank you!
Verified Renter Everybody is really nice and approachable. Move in went well and I like the fact that it is a smart home. The complex is quiet and the people I have seen in passing seem to be nice.
Business response:
Thank you for letting us know that you feel so at ease in our community! It is truly our pleasure to provide you with a great home.
Verified Renter Australia Porter was amazing rental agent great experience newly moved in property no complains property is beautiful spacious awesome moving experience
Business response:
Our team works hard to provide an outstanding experience for our residents, and it is wonderful to see that you are satisfied with our efforts! Thank you.
Verified Renter Great leasing team. The Process was very quick and smooth. Anytime there was an issue we got it fixed almost immediately and they communicated great.
Business response:
We are pleased to receive your vote of confidence! Thank you.
Verified Renter Maintenance left there stuff in front of my door. Several lights in the apartment didn’t work. We still had roaches and on top of that the paint job in the bathroom was awful
Business response:
Sole, thank you for bringing these concerns to our attention. We expect our team to deliver the highest standards of professionalism, including precision workmanship and complete cleanup of a work area. Please contact us directly in the office for prompt assistance.
Verified Renter A very well taken care property. The staff are very helpful and the maintenance team is ex exceptional, especially Tim and Julian. Recently I enjoyed the beautiful walking trails that join the property
Business response:
How nice to receive your applause for our efforts! We are here for you.
Frequently asked questions about Elan at Mallard Creek Apartment Homes
How is Elan at Mallard Creek Apartment Homes rated?
Elan at Mallard Creek Apartment Homes has a 3.3 star rating with 522 reviews.
When is Elan at Mallard Creek Apartment Homes open?
Elan at Mallard Creek Apartment Homes is open now. It will close at 5:00 p.m.
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