This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Elan at Mallard Creek Apartment Homes
- Residential Leasing
- Charlotte, NC
About this business
Welcome to Elan at Mallard Creek Apartment Homes in Charlotte, North Carolina! We provide the ultimate combination of stylish apartments and premium amenities in one of Charlotte's most sought after neighborhoods. We are conveniently nestled between I-77, I-85 and I-485 in North Charlotte making for an easy commute and are in close proximity to Northlake mall, Concord Mills, Lake Norman, UNC-Charlotte and the Charlotte Motor Speedway. Our spacious one and two bedroom homes feature modern Espresso cabinetry, granite counterto... read more
Location details
2305 New England St, Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter Amazing stuff and community, the whole area is clean, neighbours are nice, leasing office stuff attentive. The gym has pretty much all the equipment, the pool is big and clean, there is tennis court and a lot of nice seating area
Business response:
Thank you for your encouraging comments. We are happy to know that you are so pleased with our community. If there's anything we can do to enhance your positive experience, please reach out to our team.
Verified Renter Good so far. Maintenance do come and help us. They are friendly and respect the household. Manager at the office is super nice and patient with us on anything
Business response:
We greatly appreciate the favorable rating of our apartment community. We would love to learn how we can be of any service, so please stop by the office or give us a call. Thank you!
Verified Renter The staff doesn’t really help you I was out of internet for months and all the staff did was write a name and number down and never got back to me they don’t answer the phones the apartment has water bug problems that they say they can’t fix so every time you come home it’s a nasty water bug I was told the my cabinets were going to be replaced and never were the only okay thing is the maintenance they just come on time that’s it
Business response:
Ciara, while we are glad our maintenance team has won your approval, we hope to see the rest of your experience be as great. Please email our regional customer care group at TheCarolinas@HighmarkRes.com for an expedited response about your cabinets, internet, and any other matters needing our direct attention. Mention the apartment name and your review in the email. We look forward to seeing your hope and comfort restored.
Verified Renter Quiet neighborhood with great maintenance. Office is attentive and staff is friendly. The grounds are usually pretty clean and the nature trail is nice to walk on
Business response:
We greatly appreciate the favorable rating of our apartment community. We would love to learn how we can be of any service, so please stop by the office or give us a call. Thank you!
Verified Renter It is a quiet and well kept apartment complex. The team that runs the apartment complex is small, but does their best to keep the buildings updated and in good condition at all times.
Business response:
We are delighted to hear that we have surpassed your expectations for service and responsiveness! The comfort and satisfaction of our residents are our priority, so your comments are a huge encouragement for us. Thank you for your glowing review.
Verified Renter Very hard to get a hold of on the phone even if you leave a message and follow ups if you do get a call. Communication lacks but the neighborhood is clean and safe
Business response:
We are sorry to hear about any disappointment involving the responsiveness of our team. If you're still challenged in reaching us, please contact our regional care group at TheCarolinas@HighmarkRes.com. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from you soon.
Verified Renter The experience is great, as the Spring is coming on the community management is doing a great job in maintaining the flora and also keeping pet waste clean notice have been a real effort.
Business response:
We are so proud to know that you have such a favorable opinion of our community. Thank you for taking the time to show your support!
Verified Renter Excellent stay so far. Been staying in the community since 2021 and never faced an issue. Support staff and management is very good. Responds to the requests immediately.
Business response:
It is wonderful to hear that you enjoy living in our community. Thank you for your review, and please let us know if there is anything we can do to add to your daily comfort. We appreciate you!
Disappointing I moved here June 2022, I loved my apartment, the neighborhood is quiet, great location. But after a few months there has been quite a few issues. Trash valet does not pick up my trash & we have to $25 for it, when I put in a service request it gets deleted so now I screenshot every request for my own records. Pipes are bad in the apartments, I currently have a huge hole in my ceiling that has not been repaired yet & it’s been a MONTH, water is being turned off almost every month for “repairs”, I’m just very di... read more
Business response:
We really appreciate you reaching out to us about your trash valet service and these unresolved maintenance needs in your apartment home. We want to ensure that you can get back to loving your experience here, so call or visit our office at your earliest convenience to set up the necessary arrangements to get everything fixed. Thank you!
Frequently asked questions about Elan at Mallard Creek Apartment Homes
How is Elan at Mallard Creek Apartment Homes rated?
Elan at Mallard Creek Apartment Homes has a 3.3 star rating with 522 reviews.
When is Elan at Mallard Creek Apartment Homes open?
Elan at Mallard Creek Apartment Homes is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com