This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Elan at Mallard Creek Apartment Homes
- Residential Leasing
- Charlotte, NC
About this business
Location details
2305 New England St, Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter This place has been so problematic in the 2 months we have lived here. I would not recommend this place to anyone. Something new breaks every week. New problem this week is rodents.
Business response:
Imany, we appreciate your feedback as a new resident of our community and are sorry to hear about the concerns you have faced during your two months here. We would be glad to assist with your maintenance and pest control concerns and invite you to contact us in the office at your earliest convenience. Thank you, and we look forward to speaking with you soon.
Verified Renter I’ve been here four years and always gave stellar reviews. But lately with quick turnovers of Management and Maintenance things have not been so great. Tenants are leaving garbage outside their doors and not in garage cans provided, outside garbage and pet garbage cans not being picked up regularly until they are spilling over, pet waste is all over the property and pickup by owners not being done. This has caused a lot of rodents in breezeways. Gutters are about to fall making it easy for bees to create hive... read more
Business response:
Beverly, we are thankful for your care and dedication as a resident, and we appreciate your candid feedback for our new team. We are working hard to improve the community, and we will be sure to share your detailed comments with the team for attention. Please feel free to call or visit us in the office if you would like to address your concerns with us directly. Thank you.
Verified Renter The Apartment is beautiful , the property is too. I just wish the walkways would be power washed once in a while and neighbors actually were held accountable for the access of opened trash that valet won’t pick up and they continue to be told but won’t do nothing.
Business response:
Asbun, thank you for complimenting our beautiful community and apartment homes. We appreciate your feedback about our trash valet services and the upkeep of common spaces and will be sure to share with the team for special attention. Please feel free to call or visit us if you would like to discuss your concerns further.
Verified Renter I have mostly enjoyed my apartment thus far. The only issue is when I submit maintenance requests they get deleted after a week and then I have to submit again. I am really not sure what this is about but this is the second time this has happened to me.
Business response:
Ariana, thank you for reaching out and for letting us know that you are happy with your home! We are sorry to hear that you have had concerns regarding maintenance requests, and we want to address any pending needs. Please give us a call or come by the office when you have a chance.
Verified Renter It was a rough move in process because things were not clean or ready. But with the help of new staff things have improved. Things are now addressed as to before they were ignored. Still have some issues but it is what it is at this point
Business response:
Dominique, thank you for sharing your move-in experience. We aim to provide well-maintained apartment homes from day one, and we are sorry if you experienced anything less. Our team is delighted we have helped restore your confidence in us, and we look forward to continuing to earn your trust. Please reach out anytime you need us.
Verified Renter Amenities are really great, I have enjoyed living In the neighborhood. Quiet neighborhood and not too far from uptown without having to be in uptown traffic.
Business response:
Our team works hard to provide an outstanding experience for our residents, and it is wonderful to see that you are satisfied with our efforts! Thank you.
Verified Renter Three years here and really nothing has changed. Apartments desperately need updating as well as amenities. It’s still a moderately quiet area though
Business response:
Rebecca, we greatly appreciate your feedback as a loyal resident of our relaxing community! We would be more than happy to improve our apartment homes and amenities, so please get in touch to talk in further detail when you have a moment.
Verified Renter The appearance was well kept. Omar was great with his customer service. All the people in the office was welcoming and willing to assist when needed.
Business response:
We are glad you have been impressed with our apartment community. Thank you for the many stars!
Verified Renter Mid but maintenance and certain staff in office cool, the pool is nice and long and it is a somewhat quiet neighborhood. Great place for pets and runners due to the greenway
Business response:
Mico, we appreciate your review and compliments on our peaceful community and friendly team. Our location next to the greenway is ideal for encouraging an active lifestyle for residents and pets, and we hope you are taking advantage of that along with our beautiful pool. Resident satisfaction is a priority, and we encourage you to reach out anytime we can elevate your experience with us!
Frequently asked questions about Elan at Mallard Creek Apartment Homes
How is Elan at Mallard Creek Apartment Homes rated?
Elan at Mallard Creek Apartment Homes has a 3.4 star rating with 567 reviews.
When is Elan at Mallard Creek Apartment Homes open?
Elan at Mallard Creek Apartment Homes is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com