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Elan at Mallard Creek Apartment Homes
- Residential Leasing
- Charlotte, NC
About this business
Welcome to Elan at Mallard Creek Apartment Homes in Charlotte, North Carolina! We provide the ultimate combination of stylish apartments and premium amenities in one of Charlotte's most sought after neighborhoods. We are conveniently nestled between I-77, I-85 and I-485 in North Charlotte making for an easy commute and are in close proximity to Northlake mall, Concord Mills, Lake Norman, UNC-Charlotte and the Charlotte Motor Speedway. Our spacious one and two bedroom homes feature modern Espresso cabinetry, granite counterto... read more
Location details
2305 New England St, Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter Rent is way to high for how little we get. Gates always broken and amenities are not taken care of and the pool would randomly be closed without notification. Communication is not their strongest suit when the gate would be fixed, or the pool would close there would be no emails or communication.
Business response:
Our goal is to provide transparency and effective communication with our residents, and it seems some improvement is in order here, Amanda. Thank you for voicing your concerns about ensuring the upkeep of our amenities, gate functionality, and updated information on pool access. Please contact our office so we can begin restoring your confidence.
Verified Renter Quiet community that could use some major upgrades for the price of the rents. Water is always getting shut off for some reason or another which is a major inconvenience
Business response:
Rebecca, we are so glad that you have been enjoying our relaxing atmosphere! We are working to improve our community and would love to know more about how we can uplift your experience. When you have a moment, please call or visit our office to talk in further detail. Thank you!
Take your money somewhere else! ANYWHERE else! Renters beware!!! This place doesn't even deserve 1 star! My daughter applied for an apartment and after her move in date was pushed back 3 times, she had to go with another option. It has been almost 2 months now and they have yet to return her security deposit for an apartment SHE NEVER MOVED INTO!! She has been unable to get any help from the people in the office and Megan with corporate is even worse! Save your money and go somewhere that actually knows how to run a business... read more
Business response:
Thank you so much for reaching out to us on behalf of your daughter. We have high standards for our service and are sorry to see your comments. We want to learn more about your daughter's experience and ensure this is sorted out for her as quickly as possible. We will be glad to speak with her directly, so please have her contact our regional customer care group at TheCarolinas@HighmarkRes.com. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We ... read more
Verified Renter Great place so far just waiting on some renovations from maintenance and we’ll be good to go I love what the community has to offer and it’s nice and quiet
Business response:
We are thrilled you have been impressed with our relaxing community and atmosphere, Shavoyah! We want to ensure that your home is in working order, so please feel free to get in touch with our office for any updates on these renovations. Thanks for reaching out!
Verified Renter Over all it’s quiet and convenient to get places. But the trash in the breezeways is terrible. I wish there was a better solution. Maintenance is also supper friendly and work to ensure things are fixed in a timely manner
Business response:
Latisha, we love knowing that you have been enjoying our relaxing atmosphere, convenient location, and hardworking maintenance team! We will work to improve the cleanliness in our community spaces, and please do not hesitate to get in touch with any further feedback for us.
Verified Renter This place has been so problematic in the 2 months we have lived here. I would not recommend this place to anyone. Something new breaks every week. New problem this week is rodents.
Business response:
Imany, we appreciate your feedback as a new resident of our community and are sorry to hear about the concerns you have faced during your two months here. We would be glad to assist with your maintenance and pest control concerns and invite you to contact us in the office at your earliest convenience. Thank you, and we look forward to speaking with you soon.
Verified Renter I’ve been here four years and always gave stellar reviews. But lately with quick turnovers of Management and Maintenance things have not been so great. Tenants are leaving garbage outside their doors and not in garage cans provided, outside garbage and pet garbage cans not being picked up regularly until they are spilling over, pet waste is all over the property and pickup by owners not being done. This has caused a lot of rodents in breezeways. Gutters are about to fall making it easy for bees to create hive... read more
Business response:
Beverly, we are thankful for your care and dedication as a resident, and we appreciate your candid feedback for our new team. We are working hard to improve the community, and we will be sure to share your detailed comments with the team for attention. Please feel free to call or visit us in the office if you would like to address your concerns with us directly. Thank you.
Verified Renter The Apartment is beautiful , the property is too. I just wish the walkways would be power washed once in a while and neighbors actually were held accountable for the access of opened trash that valet won’t pick up and they continue to be told but won’t do nothing.
Business response:
Asbun, thank you for complimenting our beautiful community and apartment homes. We appreciate your feedback about our trash valet services and the upkeep of common spaces and will be sure to share with the team for special attention. Please feel free to call or visit us if you would like to discuss your concerns further.
Verified Renter I have mostly enjoyed my apartment thus far. The only issue is when I submit maintenance requests they get deleted after a week and then I have to submit again. I am really not sure what this is about but this is the second time this has happened to me.
Business response:
Ariana, thank you for reaching out and for letting us know that you are happy with your home! We are sorry to hear that you have had concerns regarding maintenance requests, and we want to address any pending needs. Please give us a call or come by the office when you have a chance.
Frequently asked questions about Elan at Mallard Creek Apartment Homes
How is Elan at Mallard Creek Apartment Homes rated?
Elan at Mallard Creek Apartment Homes has a 3.3 star rating with 554 reviews.
When is Elan at Mallard Creek Apartment Homes open?
Elan at Mallard Creek Apartment Homes is closed now. It will open at 9:00 a.m.
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