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Elan at Mallard Creek Apartment Homes
- Residential Leasing
- Charlotte, NC
About this business
Welcome to Elan at Mallard Creek Apartment Homes in Charlotte, North Carolina! We provide the ultimate combination of stylish apartments and premium amenities in one of Charlotte's most sought after neighborhoods. We are conveniently nestled between I-77, I-85 and I-485 in North Charlotte making for an easy commute and are in close proximity to Northlake mall, Concord Mills, Lake Norman, UNC-Charlotte and the Charlotte Motor Speedway. Our spacious one and two bedroom homes feature modern Espresso cabinetry, granite counterto... read more
Location details
2305 New England St, Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter I really love my apartment so far. It seems to be a quiet and safe location. No major issues. Leasing staff and property manager are great! Just waiting on a work order other than that I’m pleased so far.
Business response:
We are so proud to know that you have such a favorable opinion of our community. Thank you for taking the time to show your support!
Verified Renter Here three years and had no problems with management or maintenance. New management team has been diligent with the upkeep of the property fixing the front gate entrance. Good place to live. Located close to I-85 in the university city area
Business response:
We are delighted to hear that we have surpassed your expectations for service and responsiveness! The comfort and satisfaction of our residents are our priority, so your comments are a huge encouragement for us. Thank you for your glowing review.
Verified Renter My experience has been a nightmare. Getting things repaired is nearly impossible. Service requests that I submitted in November & December of 2022 are just now being fixed after having to report them to the City of Charlotte. If you need any repairs done, good luck. Word of advice, screenshot everything!
Business response:
Thank you for your review and relaying your concerns about our responsiveness to your maintenance inquiries. We want to learn more about your experience so that we can take appropriate action and resolve these matters as soon as possible. We will be glad to speak with you directly, so please contact our regional customer care group at TheCarolinas@HighmarkRes.com. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from yo... read more
Verified Renter Amazing stuff and community, the whole area is clean, neighbours are nice, leasing office stuff attentive. The gym has pretty much all the equipment, the pool is big and clean, there is tennis court and a lot of nice seating area
Business response:
Thank you for your encouraging comments. We are happy to know that you are so pleased with our community. If there's anything we can do to enhance your positive experience, please reach out to our team.
Verified Renter Good so far. Maintenance do come and help us. They are friendly and respect the household. Manager at the office is super nice and patient with us on anything
Business response:
We greatly appreciate the favorable rating of our apartment community. We would love to learn how we can be of any service, so please stop by the office or give us a call. Thank you!
Verified Renter The staff doesn’t really help you I was out of internet for months and all the staff did was write a name and number down and never got back to me they don’t answer the phones the apartment has water bug problems that they say they can’t fix so every time you come home it’s a nasty water bug I was told the my cabinets were going to be replaced and never were the only okay thing is the maintenance they just come on time that’s it
Business response:
Ciara, while we are glad our maintenance team has won your approval, we hope to see the rest of your experience be as great. Please email our regional customer care group at TheCarolinas@HighmarkRes.com for an expedited response about your cabinets, internet, and any other matters needing our direct attention. Mention the apartment name and your review in the email. We look forward to seeing your hope and comfort restored.
Verified Renter Quiet neighborhood with great maintenance. Office is attentive and staff is friendly. The grounds are usually pretty clean and the nature trail is nice to walk on
Business response:
We greatly appreciate the favorable rating of our apartment community. We would love to learn how we can be of any service, so please stop by the office or give us a call. Thank you!
Verified Renter It is a quiet and well kept apartment complex. The team that runs the apartment complex is small, but does their best to keep the buildings updated and in good condition at all times.
Business response:
We are delighted to hear that we have surpassed your expectations for service and responsiveness! The comfort and satisfaction of our residents are our priority, so your comments are a huge encouragement for us. Thank you for your glowing review.
Verified Renter Very hard to get a hold of on the phone even if you leave a message and follow ups if you do get a call. Communication lacks but the neighborhood is clean and safe
Business response:
We are sorry to hear about any disappointment involving the responsiveness of our team. If you're still challenged in reaching us, please contact our regional care group at TheCarolinas@HighmarkRes.com. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from you soon.
Frequently asked questions about Elan at Mallard Creek Apartment Homes
How is Elan at Mallard Creek Apartment Homes rated?
Elan at Mallard Creek Apartment Homes has a 3.3 star rating with 554 reviews.
When is Elan at Mallard Creek Apartment Homes open?
Elan at Mallard Creek Apartment Homes is closed now. It will open at 9:00 a.m.
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