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Elan at Mallard Creek Apartment Homes
- Residential Leasing
- Charlotte, NC
About this business
Welcome to Elan at Mallard Creek Apartment Homes in Charlotte, North Carolina! We provide the ultimate combination of stylish apartments and premium amenities in one of Charlotte's most sought after neighborhoods. We are conveniently nestled between I-77, I-85 and I-485 in North Charlotte making for an easy commute and are in close proximity to Northlake mall, Concord Mills, Lake Norman, UNC-Charlotte and the Charlotte Motor Speedway. Our spacious one and two bedroom homes feature modern Espresso cabinetry, granite counterto... read more
Location details
2305 New England St, Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter The community is quiet for the most part but it can be hard to get a hold of the front office. Valet trash also doesn’t pick up consistently.
Business response:
Thank you for taking the time to review our peaceful community. We are sorry if we missed a call or visit from you, and we welcome you to try again if you need to reach us. Our team values your feedback about the valet trash service and will work on making improvements.
Nice place to live Overall, I enjoy being at Elan at Mallard Creek. The staff is kind, helpful, and patient. It's the residents that I wish would be a bit more respectful. For example, I wish that people would stop breaking the front gate. Nevertheless, I truly like being a resident here.
Business response:
Thank you for taking the time to share your review and kind words about our team. We are delighted you enjoy living in our community. We value your feedback and will discuss any opportunities to work with residents to elevate the experience. Please reach out anytime we can be of assistance.
Lazy Amenity fee was raised recently but things are still not being taken care of by maintenance on a consistent basis. The restrooms are disgusting including not cleaned on a daily basis. There’s a toilet that hasn’t been flushed in a week in the womens restroom and it’s full. Toilet paper restocks are just thrown on the counter not placed on the ring same for gym wipes and soap and paper towels. For the raise in fee they should be able to take care of the simple things.
Business response:
We appreciate this helpful feedback about the amenities, and we will be looking into these cleaning needs on priority. Please alert the office team next time you notice something that needs attention. Thank you!
Experience I just transferred to my 3 apartment and I freaking love this place....I went from a 2 bed to a 1bed and back to a 2 bed this 3rd move is better... the lady’s in the office Laketta and Awesome man they supper cool.
Business response:
Hello there, we're digging your 5-stars and we're glad to hear that you're loving it here. We'll make sure to give out some extra high fives to the team for taking great care of you. Thanks so much for your review!
Renew It’s time for me to renew. I thought my rate was going to increase significantly which will cause me to relocate. I’m happy to say that I am staying! I love my rate I love my apartment and the staff is wonderful. I’m a elderly resident and they went out their way to make sure that I am taking cared of. I’m happy to spend another year here. Let me not forget how Awesome the lady’s up front are.
Business response:
We're thrilled that you're staying with us! Thank you for your kind words.
Terrible place to live Management is rude and dont care for any maintenance request. If you want to get maintenance done be prepared to followup for weeks before the office staff puts in the work order and another couple of weeks before the maintenance folks showup, so you are looking at 4-5 weeks before your maintenance request is done. Forget about emergency maintenance. They just dont care. I have never seen such arrogant and mean ladies in any other apartments. I regret the decision to move here.
Love living here The office and maintenance staff are amazing. Will be renewing my lease at renewal time
Business response:
We are delighted to hear that you are planning on continuing your stay, Lisa! Our entire team at Elan at Mallard Creek has enjoyed your residency, if you ever need anything please feel free to reach out to us here in the office.
The worst apartment in Charlotte DO NOT MOVE HERE! It's a bait and switch through and through renovations were supposed to be done months ago but in the month of April 2018 my sink fell through my countertop because it wasn't secured properly and flooded my neighbor downstairs and flooded my kitchen and dining room. And the response we got when we asked what were they going to do as far as reimbursement because my food in the cabinets was ruined they said and I quote" that's why we have you guys get renters insurance" like..... read more
Awful!!!! Do not waste your money here!! The staff is absolutely terrible since they switched over to Robbins Management. They are rude, inconsiderate of the hardships and struggles of their residents. It was so much better as the Bridges. There are several Apartment complexes on WT Harris, do yourself a favor and please go look at them. You will regret signing a lease with Elan!!!!
Business response:
We're sorry to hear that your experience with our community has fallen short of your expectations as of late. The satisfaction of our residents is important to us and we strive to be as respectful and compassionate as possible when speaking with them. We sincerely want you and each of our residents to enjoy their homes to the fullest and if there is anything that we can help you with in hopes of making your time here more positive moving forward, please feel free to reach out to us here in the office at your convenience. Tha... read more
Frequently asked questions about Elan at Mallard Creek Apartment Homes
How is Elan at Mallard Creek Apartment Homes rated?
Elan at Mallard Creek Apartment Homes has a 3.3 star rating with 522 reviews.
When is Elan at Mallard Creek Apartment Homes open?
Elan at Mallard Creek Apartment Homes is closed now. It will open tomorrow at 9:00 a.m.
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