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Ed Martin Acura
- Car Dealers
- Indianapolis, IN
About this business
Welcome to Ed Martin Toyota! On behalf of our entire team, thank you for visiting our Google My Business page and giving us an opportunity to serve you online. Please visit our website for department hours. Our professional and well-trained staff is ready to assist you with your automotive needs. It is our commitment that all of your expectations are not only met...but exceeded.
Location details
3800 E 96th St, Indianapolis, IN, 46240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Didn't buy the car but they were very helpful and answered all my questions. Another thing I will say is that they are very thorough with getting a used car to good condition for sale. I would definitely recommend them.
Business response:
Thank you so much, Jim! We look forward to having the opportunity to work with you again!
Was going well then he pulled the old "two other people are interested in the car but you have first right to decline" bit. Why can't salespeople just be honest. Oh and their doc fee is unwarranted, there's no work in sending a title on.
Business response:
Andy; Please reach out to our General Manager, Jason at the number or email below. He would be happy to assist you. We checked our database and could not find an Andy or Abooley Garage. Thank you! JASON MATTALIANO 317-846-3800 317-213-5173 jasonm@edmartin.com
Dealership seems to be slow no sense of urgency I arrived at 9:30am the salesman was already waiting for me and did not leave until 5pm that is a day of work slow process for a Monday I could see if it were busy and it were Friday or Saturday.Also what I did not like I am use to test driving alone I felt like I was not trusted with the vehicle on the test drive and I was rushed that really bothered me.Thanks
Business response:
Thank you for your business and your feedback, Patrice. We are so sorry you are unhappy with the purchase and test drive process. Our goal is always a 5-star experience and we are sorry you feel you did not receive that. Please reach out to our GM Jason at JasonM@EdMartin.com or myself at JulieV@EdMartin.com if we can be of further assistance. Thank you, we value you and your business.
Excellent communication!
Business response:
Thank you so much, Tammy! It was a pleasure to work with you!
Seemed like a nice group, I didnât buy because I was too late, the truck had sold.
Business response:
Thank you so much! We hope to have the opportunity to work with you again!
truck was in nice shape and very clean! staff was very friendly and helpful
Business response:
Thank you so much, we truly appreciate your business!
Was told I had to wait because someone was looking at the vehicle I wanted to purchase instead of letting me move forward with the purchase. Everything says you can purchase vehicle over the phone, but they will sell it to someone else regardless of when you contact them. Horrible service.
Business response:
We really apologize! Unfortunately, just after Will went to shoot the video he found out we already had a customer on the car who was working with another salesperson. That customer had already test drove the vehicle and was purchasing it.
Responded very quickly, very professional and non stressful experience.
Business response:
Thank you so much, Crystal! We truly appreciate your business and your review of our team and dealership!
Most excellent help and very insightful!
Business response:
Thank you so much, Devin! We truly appreciate your business and your review of our team and dealership!
Frequently asked questions about Ed Martin Acura
How is Ed Martin Acura rated?
Ed Martin Acura has a 4.2 star rating with 623 reviews.
When is Ed Martin Acura open?
Ed Martin Acura is open now. It will close at 6:00 p.m.
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