AM9 on Citysearch
13 years ago
12/10/2007, 04:19 AM
NO customer service, NO promise, NO good hair. – Supercuts could do a better job. Dustin David doesn't live up to the hype or the level of promise or customer service. For $200, you except a senior stylist and not a junior stylish being supervised doing your hair. One has expectations, perhaps a bit of a miracle, something....not bad hair, not bad customer service, nor going back on one's words. And that's exactly what I experienced today. They were like the Nordstrom of hair salon, not anymore. They've just downgraded themselves for the sake of business. I'll save you the horrid details. Suffice to say, the final result was horrifyiing and will never, ever return. If you cherish your locks as I know most women do, go somewhere else. Save your money and your hair. Supercuts has to be better. Paying more doesn't necessarily mean you're guaranteed great results.
Also, when you buy salon products, it's not cheap. In fact the average cost of their shampoo is $24 for an 8oz bottle. They recently changed their return policy Oct. 1, which I didn't know since I was just there late Aug. and I wanted to exchange some products that I don't use for something else since that was their policy when I bought it. I get the whole run around and finally I'm speaking with the Mgr. and she's explaining why they changed their policy for business reasons. I totally understand business, but when you compromise customer service for business, you're going to lose both customers and business. She finally agreed to exchange my products and after looking at my account realizes that I made some exchanges when I lasted visited (return policy in tact) and recinded her offer for exchange. The only thing that has changed is the lack of customer service, promise, and experienced stylists. People's word around Dustin David doesn't mean anything. The level of customer service you'll receive will be "lip service" in name of business. Where is the integrity of one's word? Where are the experienced stylists?!