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DoubleTree By Hilton Hotel Metropolitan - New York City
- Hotels
- New York, NY
About this business
DoubleTree by Hilton Metropolitan Hotel is perfectly located at Lexington Avenue (at 51st Street) in the heart of Midtown Manhattan's fashionable East Side. This newly renovated, iconic New York City hotel is steps from Park Avenue, Bloomingdales, Madison Avenue shopping, the United Nations, Central Park, St. Patrick's Cathedral, Rockefeller Center, Radio City Music Hall, Broadway theaters and The Museum of Modern Art. Originally designed by famous Art Deco architect Morris Lapidus, DoubleTree by Hilton Metropolitan complete... read more
Location details
569 Lexington Ave, New York, NY, 10022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No amenities/room service. 2 heavily handled tea bags, a nasty electric kettle, one paper cup & an opened packet of sugar/sweeteners. That’s what $650 a night gets you in your prison cell size room. Sucks doesn’t even cover it. I’ve stayed in 50+ hotels this year... this is the worst. Flew in 1st Class but sleeping in No Class.
Business response:
We appreciate your feedback, Steve. It's unfortunate you had such challenges during your time with us. We're disheartened that our amenities and services offered weren't up to par with your expectations. We hold ourselves to a higher standard so we'll discuss your concerns with the appropriate members of our team moving forward. We do offer a variety of room sizes and our team would be more than happy to assist in choosing one that better suits your needs. We hope for the chance to host you again soon for a more positive exp... read more
I stayed in this hotel 22-25/11/2018 and £650 has been held by hotel from my bank account. Bill settled and they still are holding this huge amounts of money. I have sent numerous emails and have yet to get a reply. I was told $50 per night would be held so in my opinion this is utter fraud. Will never use this hotel chain again . Staff not friendly unless youre tipping them constantly. Been on to my bank who are just as useless as its an international transaction.
Business response:
We appreciate your feedback, Fi. We're disheartened that you had such challenges with your billing and that our team didn't go above and beyond to accommodate your needs. We care deeply about the satisfaction of our guests so we'll be sure to discuss your concerns with the appropriate members of our team moving forward. Please message us in the following link with your booking information so we can look into this further: https://m.me/90143215043 We hope you give us another opportunity to share a more positive experience wit... read more
The room has had its day ,very dirty shower head ,tiles mouldy.No tea or coffee facilities in the room and no mini bar/fridge,very long queues for check in but only one member of staff on duty.I,d expect alot more from the hilton name.Wont be back.
Business response:
We appreciate the feedback, David. It's unfortunate your stay in our hotel didn't meet your expectations. We regret you weren't satisfied with our furnishings and accommodations, and that our service wasn't up to par. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
RecommendedVery clean good central location would highly recommend
Business response:
Thanks for the fantastic review, Emily! We're delighted you had such an amazing experience with us! It's excellent our location and clean accommodations could exceed your expectations. That's what we like to see! We look forward to seeing you again soon! Have a wonderful day!
Very central close to all amenities. Everything you could need...apart from maybe coffee making facilities in your room. The beds are extremely comfortable and the towels are lovely quality. Cleaners do a fantastic job of sorting your room out even though ours was pretty cluttered.
Business response:
Thanks for the excellent review, Alison! We're delighted your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our central location and comfortable beds as well as our clean facilities. That's what we like to see! We look forward to hosting you again soon for another fantastic experience. Have an amazing day!
I had a very annoying experience with the hotel. When I landed my luggage was delayed and the airline promised to deliver it to the hotel. I asked at the reception several times and the receptionist informed me that the luggage was not delivered. When I went to the airport on my way home, the airline confirmed that my lugagge was delivered to the hotel, so I did not have my luggage during all of my stay. It was very unpleasant experience.
Business response:
We appreciate you taking the time to share your feedback, Robertas. It's unfortunate your stay in our hotel was less than ideal and that you faced such difficulties with your luggage. We're disappointed that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.
Is the worst hotel in town. Dirty, crappy rooms, bad attention. Would never recommend it.
Business response:
We appreciate the feedback, Laura. It's unfortunate your time with us was less than ideal and that our team didn't go above and beyond to accommodate your needs. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to share a more positive experience with you soon.
centralissimo, comodo per spostarsi e con ristoranti e bar vicinissimi e con la metro per Il JFK praticamente all'uscita dell'hotel.
Stayed last month with room pre-paid. Arrived home to see that hotel took £751.19 from my account. Got a partial refund and have been informed at my end that the hotel was paid before I arrived. I have suffered loss of time, expensive international calls and distress due to a very poor service. No one is addressing this. Don’t book with this as you are liable to have hundreds of pounds taken with no justification.
Frequently asked questions about DoubleTree By Hilton Hotel Metropolitan - New York City
How is DoubleTree By Hilton Hotel Metropolitan - New York City rated?
DoubleTree By Hilton Hotel Metropolitan - New York City has a 4.1 star rating with 737 reviews.
When is DoubleTree By Hilton Hotel Metropolitan - New York City open?
DoubleTree By Hilton Hotel Metropolitan - New York City is closed now. It will open on Monday at 9:00 a.m.
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