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DoubleTree By Hilton Hotel Metropolitan - New York City
- Hotels
- New York, NY
About this business
DoubleTree by Hilton Metropolitan Hotel is perfectly located at Lexington Avenue (at 51st Street) in the heart of Midtown Manhattan's fashionable East Side. This newly renovated, iconic New York City hotel is steps from Park Avenue, Bloomingdales, Madison Avenue shopping, the United Nations, Central Park, St. Patrick's Cathedral, Rockefeller Center, Radio City Music Hall, Broadway theaters and The Museum of Modern Art. Originally designed by famous Art Deco architect Morris Lapidus, DoubleTree by Hilton Metropolitan complete... read more
Location details
569 Lexington Ave, New York, NY, 10022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer complaints team don’t want to listen. I had booked 5 nights over Christmas for my 30th birthday, emailed the hotel in advance in hope they would make it extra special. As we arrived our room had been cancelled (I booked the rooms early in the year and my bank card had expired, so at 6pm they charged my card which declined due to being expired something I couldn’t have prevented or even known about) after a 9 hour flight the last thing we needed was to be advised our room was cancelled and there was no other rooms av... read more
Business response:
Thank you for taking the time to submit this feedback, Niicholaa. We are always working very hard to provide the best experiences for all of our guests. It's unfortunate to see that we weren't able to better accommodate you for your birthday celebration. We will share your concerns with our team moving forward. We hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance.
RecommendedThe rooms are serviceable but not new. The breakfast coupon is worthless for me - there’s nothing I eat at either end of their continental buffet. There is no room service. There was no coffee or cups in my room.
Business response:
We appreciate the feedback, Marsy. It's unfortunate your time with us was less than perfect. We're always looking into feedback to continue to grow our establishment. We'll be sure to address your concerns with the appropriate members of our team moving forward to help us to improve for the future. We do hope you allow us the opportunity to share a more positive experience with you soon.
Poor Unfriendly Service!!! Sour Front Reception Staff!! On arrival after 28 hrs of travel my Visa Card wouldn’t work to pay for our accomodation. Bank had declined as they thought it was fraudulent use. I requested to use the reception phone and was immediately declined. Managed to find a phone thanks to a lovely Duane Reade lady at almost midnight and sorted the problem in minutes. Then back to reception to check in to a holiday worth $4200 reluctantly but being NYC at Xmas there was no where else to go! No room service, po... read more
Business response:
We appreciate your feedback, Natalie. We're deeply disappointed you had such challenges during your time with us. Your experience is not on par with the level of service we're accustomed to sharing with our guests. Could you provide the details of your reservation (name and dates) along with an email address or phone number that would be convenient to reach you? We'd like to look into this as soon as possible. We do hope you give us another opportunity to share a more positive experience with you soon.
Nice hotel,good sized room and friendly staff,bar prices very expensive,the one thing i didnt like was the $350 charge for my room,ive already paid so i dont see why this is necessary to check in,stayed in 6 other NYC hotels and never experiened this.
The location was really good. We were close to a lot of places we had to visit. and a McDonalds next door was perfect because we have small kids. Rooms were clean and somewhat spacious. The only con was they denied us early check in because no rooms were available. They lied. There are a handful of rooms they keep and do not offer to guests because its too close to the elevators and noisy for most guests. Once we were checked in, we were not bothered by the elevators to the least bit. In the future Double tree, if you see a ... read more
good location ok rooms however it grossed me out when I found a stranger's clothes in my room. so thoroughly clean? No.
Business response:
Thank you for taking the time to share your review with us, Christine. We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team. We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!
more than 30 people waiting for their rooms!!! and after geeting the room an hour+ late: got a choclate cookie as a compensation
Business response:
We appreciate the feedback, Keren. It's unfortunate your time with us was less than ideal. We regret your challenges during check-in and that we couldn't exceed your expectations. We strive to provide all of our guests with the highest caliber service. Your feedback regarding our check-in system is much appreciated. We do hope you give us another opportunity to share a more positive experience with you soon.
Good location. Nice cookies. Good location. Awful awful reception. At times you cannot make your way through because of the amount of people trying to check in. Ditch the bar and extend the reception area.
Business response:
We appreciate the feedback, Tony. It's unfortunate your time with us was less than ideal. We regret your challenges during check-in and that we couldn't exceed your expectations. We strive to provide all of our guests with the highest caliber service. Your feedback is much appreciated. We do hope you give us another opportunity to share a more positive experience with you soon.
i love the hotel but agree with Steve on the other review about the lack of decent coffee facilities in the room! Amazing staff though, really friendly and of course the cookies are delicious. Coffee at breakfast could be stronger though, its so thin and weak
Business response:
Thank you for the great rating and review, Louise! We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our friendly service, but we are disappointed to hear that we could have done more for you. We will share your feedback with our team moving forward. We look forward to sharing an even better experience with you soon! Have a beautiful day!
Frequently asked questions about DoubleTree By Hilton Hotel Metropolitan - New York City
How is DoubleTree By Hilton Hotel Metropolitan - New York City rated?
DoubleTree By Hilton Hotel Metropolitan - New York City has a 4.1 star rating with 737 reviews.
When is DoubleTree By Hilton Hotel Metropolitan - New York City open?
DoubleTree By Hilton Hotel Metropolitan - New York City is closed now. It will open on Monday at 9:00 a.m.
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