Don Ayres Honda

roger b 

on BBB

11 months ago

had trouble with my 2015 honda civic. hesitation when pressing the has pedal. diagnostic it , couldn't fine anything, gave transmission oil change. $300, next day, still having the same problem. took back, said there was a crack in the air hose.$200. next day, same problem still happening, and while driving, a lot of lights came on. took back, finally found out that it needed a tune-up. new sparks plugs, that were changed by me only ****** miles ago, plus a new coil. $2800 

Robert W 

on BBB

11 months ago

My name is ****** *******First, I would like to say that I am a loyal Honda customer. I believe in Honda. I take my car to this service department regularly. My story begins on Monday, June 30th. I brought my car in for a recall issue on my 2020 ***** ****. They had the parts to complete my recall, so I told them to do the recall service. I also authorized a spark plug replacement service, as well as an engine coolant flush. I waited for my vehicle. I was at the dealership for between 4-5 hours. They completed the service, t... read more

Peter G 

on BBB

11 months ago

I brought my Odyssey to West Broad Honda to check for a jerking motion during acceleration in the lower gears. This was in the morning on 7/8/25 at about 7:30 am. At about 9:15 I received a text message with recommended service to be performed. At the end of the message are two buttons. One with approve all and one with review all. The total price for all those service items is $2,977.24. Looking at the line items I discovered many items that ether had been done recently or have nothing to do with the trouble shooting of the... read more

Th P 

on BBB

11 months ago

Waldorf Honda's failure to accurately complete Honda multi-point inspection resulted in over $2300 of preventable mechanical repair work. 

Rich D 

on BBB

11 months ago

Truly remarkable how the service is at Don *********************** Thank you for all that you do! 

Jessica H 

on BBB

a year ago

****** ***** did a fantastic job with my car. He is kind, respectful, and I trust his knowledge and experience. 

Doug C 

on BBB

a year ago

Excellent Service on an emergency situation as my car experience a software failure while traveling 70 MPH on an *******************. *** ***** was able to diagnose the problem and fixed within a 3-hour timeframe on a Saturday morning. 

Nate M 

on BBB

a year ago

Terrible experience trying to buy a car in a cash deal. My car salesman was some disturbed kid named ********* ******, who has serious anger issues. My trade in vehicle was worth more than the car I was interested in buying and ********* got upset when I didn't take his lowball offer. This is after he said he would punch his manager in the face if he didn't offer more. But either way, the offer was too low so I wasn't going just accept it without continuing my vehicle search a bit more. This kid insulted me when I said I was... read more

Mubashir Z 

on BBB

a year ago

Don't waste your time. Did not show car Worked on numbers Forcing to PAY $1000 for inspection fee Forcing to PAY honda warranty 100 days / 5000 miles for $2000 Changed the warranty to SUSPENSION issue for $2000 that we have to pay Removed the car from online and said its not available since this morning Made us drive from naperville to downtown for 2 hours by saying car was there. When we got there they couldn't show the car and said it was at millineum park. Very strange people working there. They say they are helping but i... read more