CRST the Transportation Solution, Inc.

Sheri J 

on BBB

2 years ago

We ordered a gas range with install from Lowe’s and were told it was in on Monday 11/14. On 11/15 we received a call from Lowe’s telling us we were on the schedule for delivery and install on 11/17 and we would receive a call the night before confirming the delivery window. We received a text on 11/16 confirming we were on the schedule for 11/17. We never received a call. We call just before 8a on 11/17 to the Lowe’s we purchased it and we were told that they would be there between 8-12. After 12p we called the number we had... read more

Kathy V 

on BBB

2 years ago

How awful is it when you spend a rather substantial amount of money at Lowes and the third party they use for installation of appliances is so terrible that you send your appliances back rather than deal with CSRT? 

Tucker H 

on BBB

2 years ago

This company is truly terrible. They are disorganized, very difficult to reach, and incredibly rude. I am shocked that an organization like Lowe's partners with CRST to deliver and install their appliances. This company was so horrible to deal with during my small kitchen renovation project that I decided to never spend another dime in a Lowe's store again. Avoid CRST at all costs. 

Misty B 

on BBB

2 years ago

The installer that came to my house was rude complained from the time he walked in . Spoke to me like I was his buddy and was just all over the place He is very unstable and wouldn't allow him in anyone's home home. Then when I call the company instead of being concerned about me or what he did she is more concerned about me talking about his mental state and she doesn't appreciate me talking this way.. Well I didn't appreciate you sending somebody who sending somebody who didn't know how to do the job didn't want to do the ... read more

Marie N 

on BBB

2 years ago

We were scheduled for a dishwasher installation on 10/20. An email was the only notification we got. I called the night before and was given a time frame of 10 to 1. I was to receive a phone call the next day. No phone call, no show. Called the CRST and was put on hold, transferred, disconnected and had to tell my problem over and over and over again. I was told they cancelled my order because it wasn't available. Called Lowes' immediately. The guy in appliances said our dishwasher was there and didn't know why it wasn't out... read more

Katie S. 

on BBB

2 years ago

It has been four months and four different times I have waited for this company to deliver was washer and dryer. They finally said they are physically unable to deliver a was weighing 200 pounds. They never call they never update and they never deliver. Save your self the headache use ANYONE else. 

Jill V 

on BBB

2 years ago

Bought a washer and dryer from Lowes over Labor day weekend. Got at text that it was suppose to be delivered on 9/27 and I would receive a call the day prior with a time frame. I got no call o 9/26 so, I called. I spoke with a gentleman who just read the same sentence over and over. Stating I needed a permit and a contractor would call at a later date. So, today I reached out again and spoke to someone on there website chat. Was told they were waiting on the permit and I would receive a call when it was ready. I called to ci... read more

john r 

on BBB

2 years ago

We purchased a microwave from NFM who scheduled the install through their installer crst. Well crst didn't call the night before arriving as promised after repeated calls by me they showed up the next day. The two guys who showed up did not speak a language that I did (english) so communicating with them was impossible when they completely botched the install leaving out several parts labeled "must be installed". Neither NFM nor crst cared and they may come back a week later to correct the installation or not! We will NEVER ... read more

Kelly S 

on BBB

2 years ago

Daniel *************and his wife *******….worst most inappropriate I’ve ever had the the displeasure of dealing with. I will never allow from the communication from this family to come into my home. Lowes…WTF are you doing? I trusted you over HD and now have major regrets.