CRST the Transportation Solution, Inc.

Joanne L 

on BBB

2 years ago

They are the worst...And LOWES doesn't seem to care!! I spoke to Bill at crst..he needs customer service training and to learn to sssh it!! 

Lisa G 

on BBB

2 years ago

This company sent two guys out to hook up our gas line for our new dryer that we purchased from Lowes. We bought the washer and dryer and all necessary parts for installation from Lowes, and these were all delivered on 3/2. On 3/10, two guys came to the house to hook up the gas line. My husband met them at the house to let them in as we had not moved into the house yet. It was new construction and we had just purchased it. The guys went to the laundry room, hooked up the gas line, the water line for the steam refresh, and th... read more

SEAN K 

on BBB

2 years ago

I purchased a LG dishwasher at Lowes in Abington, Ma on on 1/15/2023. I was told the installer would call within 2 business days.A week goes by, nothing. I then call Lowe's installation, they apologize and explain that the installer was waiting for the permit,fine. Then 1 month after the purchase, I still hear nothing from CRST, no call or email. I then call Lowes, they notify me that they have the permit and just waiting to fax it over. 2 days after, I recieved my first correspondence from CRST stating that my installation ... read more

Van L 

on BBB

2 years ago

Installers have no idea what they’re doing and destroy your property warning do not use this company, I use them for Best Buy ring, doorbell and ripped apart the concrete, and now they don’t wanna pay and I’m returning the $6000 worth of merchandise I bought at Best Buy due to this company and lack of resolution and poor judgment and can’t except responsibility for their installers. I could go on. 

Drake B 

on BBB

2 years ago

Never showed for installation and never called. This company is actually worthless. I would never recommend this company. I would never ever recommend lowes installation either. WORTHLESS. HORRIBLE CUSTOMER SERVICE. THEY LEFT IN THE HAD TO EVENTUALLY REQUEST A REFUND WHICH TOOK A MONTH TO GET PROCESSED. 

Amy R 

on BBB

2 years ago

CRST delivered and installed a cracked dishwasher on 12/5/23. There was no test or demonstration. My husband started up the dishwasher and walked away for about an hour to do something around the house. It flooded our entire downstairs. Ever since then it has been a nightmare trying to get Lowe’s or CRST to take responsibility. I have spent every day tending to this matter. Two months later they presented paperwork showing demo and started it up WITH FORGED SIGNATURES! FORGERY! Ten minutes later their insurance adjuster call... read more

Rebecca S 

on BBB

2 years ago

I would love to give them zeros stars. Worst customer service ever! Don't use their installation service. Horrible install, can't open my cabinets. No follow up. This started black friday. I built a 3000 square foot custom home that was easier than this. 

Heather M. 

on BBB

2 years ago

Terrible. They don’t show up to do installation and they don’t call to tell you there’s a delay. 

Clint S 

on BBB

2 years ago

Same experience as all the other reviews. Bought a dishwasher before thanksgiving. Company finally came a week ago to install after multiple reschedules. Installer wasn’t able to get it installed because he was 20 minutes late to pick up his daughter and said he would be back at 10 the next morning. He has now blown off multiple appointments to install in the last week. We always shopped and have purchased multiple appliances from Lowes but will no longer be taking our business there.